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March 2024 by amanda fisher
I walked in and got seen within 5 minutes. My phlebotomist was Chandra and she was so awesome I didn't even feel the needle and she was so sweet and friendly. I will ALWAYS go to Chandra for all my bloodwork!!
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February 2024 by John Brown
Awful service. Long wait.
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February 2024 by kym Bagley
Terrible experience with a young, unkind phlebotomist everything stop stop your making you wanna make him start screaming today!
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February 2024 by Matt Waltz
Quest should be ashamed of themselves. Quest in general, and this location in particular, should be avoided at all costs.
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December 2023 by Tim Braun
Let me start by saying this is the corporation's fault than anyone who actually works at this location:Always losing appointments and orders that were entered directly from the healthcare provider. Also they overbill (based on estimate) and require you to try to get refunded after insurance has paid. I was told I had a copay even after I have fulfilled my out of pocket maximum.Used to have a receptionist to keep things organized but now it's all on the shoulders of the phlebotomists with the "help" of an iPad queue management system.
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November 2023 by Alex Caisse
I have been going to this quest frequently for over a year. Throughout the entire time the staff have always been incredibly rude and demeaning. Every time I am in there, there are people in the waiting room complaining about how rude the staff are. No matter how polite and understanding you try to be, they treat you like you’re an idiot and a burden. I literally am minutes away from this quest and I’m official done- I’ll drive 20min to the next closest quest over dealing with the toxicity of this place. Don’t come here if you don’t have to.
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October 2023 by Sarah S
This lab is always my go to, it's always in and out with your appointment and the staff are always very friendly. There's one girl in particular (I forget her name starts with a C) but she's my favorite and I enjoy seeing her there she's always super friendly and she was great with my child as well!
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September 2023 by Ren Golan
Staff very rude wouldn’t use specified pronoun's and we had too check in are selfs and they are unorganized and said “but you not a guy your a “girl” so we can’t do this test” very unprofessional don’t recommend if your trans :)
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August 2023 by Chantelle Buckley
Making an appointment seems to be key at this location! Which I received many reminders about. I like that it gives the option to check in on your phone before your appointment time so you don't have to fuss with the tablet in the lobby. However, I used both methods, as it was my first time and was unsure about which method was best. It was nice to be able to see on the TV who else has checked in and how many people are before you. I was called at exactly my appointment time and the woman was friendly and welcoming. I was quite nervous as it has been years since I've had blood drawn. But the entire process was quick and gentle! I really appreciated the energy of the phlebotomist, she was very quiet, calm, gave me easy directions, and seemed sure of herself. I wish I remembered her name because she made me very comfortable! My appointment was at 10:50 and I was walking out at 10:56 ????
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August 2023 by Mitchel Manning
Book an appointment ahead of time. All the bad reviews are for people doing walk-ins. It takes maybe 3 minutes to book online. I was in and out in 12 minutes. This was about as easy as it gets.
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May 2023 by Erica Sharpe
Do not go as a walk in, the kiosk is unclear and if you try to ask a question you get snapped at by which ever nurse is calling the next patient. No one available at the check in desk, it is literally cardboarded up. Will NOT be returning to this lab.
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May 2023 by Karen Gum
Made 3 appts same day and conf # provided however didn't have a pen. So all 3 of course said I didn't make appt. This place very rude and customer waiting for her appt said this happens to her always. No one will answer the door to speak with you! Poor service.
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May 2023 by Ellen
I didn’t have an appointment but checked in like I’d done in the past. Waited over one hour and asked if I had much longer to wait, as when you check in the computer tells you to wait and they fit you in. There was nobody getting labs drawn and the 2 women were in the back talking and laughing. Apparently they chose not to fit people who check in. They shouldn’t allow people to check in if they’re never going to call them.
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March 2023 by Chase Hughes
Walk in welcome... sat for 3 hours in an empty waiting room. Not 1 other person there, no one came in or left while i waited for 3 hrs. I just left. They dont even try. Its like they only show up for an hourly wage and if they can avoid patients they will. 3 hour wait and not a single dr nurse or patient came or left, do they even work?
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February 2023 by Cheryll W.
Appointment and check in process all on-line and very easy. Woman who took blood was very short, not friendly at all. When she was done, she said have a good day. No offer to sit for a few minutes or anything. I was the one that had to ask my daughter if she wanted to remain seated or sit in the waiting room. Very disappointing. Why are you in this field?
