-
November 2023 by Liam Johnson
Very nice people. Honest with best prices around. Like them because they don't try to sell you stuff you don't need. Thanks t&b
-
November 2023 by steve
My car would not start, nor jump start, so I called progressive car insurance to have a tow truck sent from t & b motors. Sat for 3 hours and no call no show !!! Unacceptable!!! They had to reassign to another tow truck company. I am fuming mad !!! Would give zero stars if possible. Do not give t & b your business.
-
September 2023 by Julia S.
This company praying on broke college students gets me every time. They must have a quota to tow cars each day. but shame on you for taking money from kids when you know there is nowhere to park on campus. I was doing work in price chopper cafe for a few hours and left to find my car towed. I haven't even spent $150 on groceries for myself this month so it's disgusting you charge this just to give my car back. Have a nice time sucking money from the lower middle class to make up for your below average car services
-
September 2023 by Max Wolff
If this review could be written with 0 stars, that is what I would be giving this company. I called them in the midst of an emergency lockout, expecting that they could help, as advertised. I waited 8 hours through the middle of the night, after continuing to hear they would be there "within the next ten minutes". I am extremely disappointed with the service this company provided.
-
September 2023 by Teairez Atunbi
They never honor their jobs taken via roadside assistance and ALWAYS leave you stranded. They won’t even pick up the calls from the providers, nor the customer after accepting a job. They NEVER show up for their assignments. I’m really questioning how this place is still open… it’s clearly a lack of providers and not much competition in the area. So sad!
-
August 2023 by Driver74
Used them through my Verizon roadside assistance app. Driver contacted me and said that he was going to be a few hours and that he would call me when he was on his way. Never called and lost our car. Just dropped it wherever he wanted and cut his phone off. I contacted the roadside assistance ,and they told me; that the tow company told them, that we needed to call the police. Well I called the DMV dealer and repairs unit and the department of consumer protection. They were floored that a licensed company would be so negligent. We're moving forward with a formal complaint against the company. I wouldn't use them again if they were the last place on earth.Service: Car towing
-
July 2023 by Driver74 7.
I have Verizon roadside assistance and they called T&B motors to tow my vehicle. The app showed a 3 hr wait,so I contacted the answering service and they had the driver call me. I explained to him where the car was and where it was going. He told me that he would contact me when he got the car to my home. Well he never called and he lost our car. He just dropped it wherever he wanted to. We called roadside assistance and they told us that the tow company is saying that we need to call the police to recover the car. I have towed cars for many, many years and I have NEVER told anyone something like that. It's complete bullshit and I've contacted the appropriate agencies to police this situation. This is the worst experience I've ever had with a tow company and I wouldn't use these guys again if my car was burning and they had the only fire extinguisher in the world. Very poor customer service and they believe that they can do whatever they want to people with no consequence. Not today buddy.
-
July 2023 by Alanna Anderson
Horrible service, it took 2 weeks just to tell me they still didn't have a quote because they are "so bussy" I would have appreciated upfront honesty not being told over and over about return phone calls that I never got! Wasted so much of my time and made my life hard in the meantime trying to find rides for groceries and formula or transporting son or getting to my infants appointments. DONT USE THEM they will over charge you and screw you around.
-
July 2023 by Arjan Poudel
My car broke down in I-84 and had to tow it. Service was good but a little pricey.
-
June 2023 by Oynama O.
DO NOT GO! Some of the employees were unprofessional and look so arrogant. Very rough experience with them.
-
June 2023 by Gi Gi
I am renting an electric vehicle to use for work and I ran out of charge and had to be towed to a charging station. Aaron was an absolute godsend. Arrived quickly, was professional and kind, he hooked everything up and was an absolute surgeon with the tow truck getting me into the charging station spot positioned correctly. He went above and beyond to help me during an extremely emotionally exhausting and stressful day. Cannot reccomend enough thank you so much Aaron!!Service: Car towing
-
May 2023 by Scott Kenerson
Very good. Went for vehicle emissions test. Did not have to make a reservation & the test was done in a short time.
-
April 2023 by Jaden Delgobbo
Finding out that your car has been towed is probably one of the worst realizations you can have, especially if you are a car fanatic like me. As a UConn student, I’ve been going through a lot of external issues that required me to bring my car on campus (temporarily) due to a lack of support I was receiving from the university. T&B Motors not only took amazing care of my car, but showed me more understanding and empathy than officials at my school. I’m not well versed in this industry, but I can confidently say I haven’t met a nicer, kinder, and more accommodating group of people. Having been towed a few times this semester, T&B has showed me incredible kindness that truly speaks to their integrity and ethics as a business. I am planning to do all my car maintenance here even though I live about 40 minutes away because of how incredibly they have been throughout my UConn parking struggles. I truly cannot emphasize how much I respect and appreciate this business and highly highly recommend them!!Service: Car towing
-
April 2023 by Courtland
Aaron did an exceptional job with getting me and my car home safely very thankful for his help in such a bindService: Car towing
-
January 2023 by Nick and Briele Kilionski
My own personal experience with this business was nothing but positive. Van alternator went on the highway 4 hours from home. T&B came in half an hour and took us to their shop where they diagnosed and repaired my vehicle. The fact that they were willing to squeeze me into their shop time that day so that I could go home that evening is something that I am very grateful for. BE patient with auto shops, they deal with lots of people and being nice can go a long way, same as any other person you may meet. The owner showed that he cared and worked hard so that the potentially bad predicament of being 4 hours from home with no vehicle didn't turn into something worse. Thanks for getting my son and I home.Also, the other young mechanic (forgot his name) that worked on my car and Jake the tow truck driver were phenomenal. Jake was very kind and made conversation with us on the way to the shop. Just all round good guys working there from my observation as I waited on our vehicle.Services: General repairs & maintenance
