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October 2023 by Stephen O'Donovan
Not the same since the Savings Institute days. Keep making updates to mortgage processing - nothing is linked, and they keep using different sites. The latest site can only store one bank account to process payments from - really??!! In the world of on-line banking, they can't get their act together.
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August 2023 by Kevin Hampton
They charged me over 250$ because my job payed me one day late and my dad was in the hospital so i wasnt on top of checking my account
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June 2023 by Ashley Mcmahon
If I could I wouldn’t even give one star. I have had this bank since they took over and I’ve had nothing but problems. Rude people answering the phones. Using the atm to make deposits is a joke. A four day hold is extreme!!!
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January 2023 by Christine Alson
I have had an account with these guys (SI) for about 10 years. the transition was pretty smooth in comparison to the peoples/M&T transition. We opened an account for my daughter a few months ago and the time the teller took to help make sure we were opening the right account and explaining all the benefits and things my 16 year old should watch out for and make sure she does and doesn't do was greatly appreciated.I've never had an issue questioning a transaction on my account and having issues resolved quickly.The user interface on the website is very user friendly. over all very happy with this bank, the tellers and everything in between.
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January 2023 by Sara
They've always helped me with issues regarding bounced checks and such, including changing my name and address after marriage and opening a new account. The tellers have always been polite and efficient and I have never had a problem at this location of Berkshire Bank.
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January 2022 by Janna O'Connor
I hate this bank more and more every day. I have to plan at least an hour out of my day to deposit my checks. Slowest service I’ve ever experienced, all the locations are like this and it’s pathetic. I miss Savings Institute. 0 stars :)
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January 2022 by Kevin Larocque
New years eve and the lobby is closed, atm is closed and they only have one lane open I'm drive through. Had to wait in line over 30 minutes in drive through. And with them being closed Saturday and Sunday it's not like I could come back.
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January 2022 by Fred Gowin
They close early no notice on the door or website I have to workTo find a bank that is open past 430 very disappointed with this bank what a joke time to start looking for a new bank.
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January 2022 by Elizabeth Zeiger
Horrible bank and takes forever for a transaction! Im on my grandmothers account and they wouldn't let me even make just a deposit for her!
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January 2022 by Nev Duv
Don’t waste your time and hard earned money. The customer service is absolute trash. I honestly can’t wait to take my business elsewhere.
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January 2022 by ricky martinez
This is the worst bank around. Their customer service is horrible.
