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February 2024 by unkooth groove
Tim and his crew have been friendly, dependable, and generous throughout my use of all their services, whether storage, moving, or hauling. I have used this location for decades and would recommend them to all my friends.
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December 2023 by M. Sommers
Rental was from 4:30pm until 10:30pm, returned the trailer to the location at 7:30pm, after the store was closed. Was unable to get trailer off ball hitch due to the instructions being scrateched off on the side of the trailer. Called the customer service line, they contacted the general manager who said to have roadside assistance come out and help. The customer service connected the phone line to roadside, who proceeded to connect the line and immediately hang up. I then went through the app, attempting to make contact with roadside, once again I was hung up on. I finally called my boyfriend to come down and help me. I parked the trailer where I had picked it up from on the lot since there was no where else to park it, there were no wheel chocks for the trailer. After we finally disconnected the trailer, it rolled into the back of the tailgate damaging the tailgate of my truck. If roadside had just come out to help, and the facility provided the chocks, the dissatisfaction and damage could have all been avoided.
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October 2023 by Yolanda Luna
Aweful experience with Uhaul !! Nobody should be going to this location !! You return the truck back with gas , and you still get charged like if you didn’t fill it up .,mangers are extremely Rude and Condescending ! As well as evening crew !! Aweful aweful
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October 2023 by karthikeyan venkatesan
I used truck for 17 miles only ,fuel shows low , while returning they asked to fill minimum quarter tank, it cost around 24$ , so please check the fuel gauge and take photos before use.This is not good
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September 2023 by Tara Kennedy
I’ve been using Uhaul for years and always had a pleasant experience but you should avoid this location at all costs!! Had issues from start to finish and the staff, including the manager Tim, were not helpful to say the least.
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August 2023 by Karissa Pluck
Rented a truck from this site on 7/31 for a simple in town move. We loaded our truck and made it to our destination to unload. As we were leaving our destination the truck broke down and we had to wait for roadside assistance. Assistance was great and fairly timely considering.Our issue really started after the equipment was taken over by roadside. The phone operative and instore representative both directed us that once roadside took over the equipment we had nothing else we were responsible for. For the next two days we received multiple calls from the store asking us where the equipment was that was supposed to be returned. Attempted to call the store and clarify but was placed on hold and call disconnected. Utilized the app for chat services and was told our profile would be updated with notes saying the rental was with roadside. Received another call from the store and was finally able to communicate that we no longer had the rental and it was with roadside. Hoping this is the finale time we speak with them.Overall: equipment broke down and had terrible store service for the incident.
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July 2023 by ROHIT ANAND
The Staff Kristen smith I went to speak was rude, unfair, misbehaved etiquette wise. Instead of helping us at the start, he forced us to do by yourself, without listening to us at all, and made us stand out of the line. He took 4-5 customers and later called us after 30-4 minutes, stating I am doing as a favour for you guys this time. Full lack of customer eccentricity, and bad behaviour of U-haul staff is leaving me quiet unsatisfactory towards the service I took. U-haul is loosing its customer value, is quiet noticeable now. Thanks.
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July 2023 by Mike L
Tim is a great guy and they seem to have lots of rental equipment on site. And that's where the positives end. I could also leave a review about how the staff (aside from Tim) are rude and act as if you're an inconvenience to their existence, but I'd be beating a dead horse. Just look at all the other reviews. Next time I need a trailer, I'll save myself the aggravation and just buy one.
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June 2023 by Jessica Arel
If you are ever looking to rent. Don't from here. I booked with a guy today and he said that I can pick up the uhaul in east Windsor then grab the dolly for my car in Manchester. I got the uhaul in east Windsor and showed up in manchester and they didn't have the dolly I was told they would have. Avoid at all costs
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May 2023 by Diana Daskalova
I had an appointment for a hitch installation (for which i had to wait a whole month), but they sent me back because they didn't have the parts. They didn't call me to tell me this before going to my appointment. After this, I had to wait an additional week, and I also had to call them numerous times in order to get a new appointment. The appointment itself took way longer than they told me it would, and when I called to ask how much longer it would take, they were extremely rude and left me on hold without a warning. Overall I had a very bad experience!
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May 2023 by Victor Oliveira
I made a appointment for a hitch installation, wait for 2 weeks for that appointment and I drove 1hour to get to this location because they say that is the only one that has a hitch pro and when I get that they said they mess up with the installation schedule and I will need to reschedule the appointment that I was waiting for 2 weeks. The guy at the desk was nice but whatever is the responsible for the schedule made me wast my time !
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May 2023 by The Real Nesha
For a place that depends on customers to remain in business the staff sure has a nasty attitude.
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April 2023 by Michael George
Manager was very professional however they had a guy who just keep looking/playing on his phone I ended up to be served by Olivia.Kudos to Olivia also.
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December 2022 by Shermie H
A well-run and honest establishment is our experience. We rented a trailer in October 2022. We had some difficulties due to a hitch job another Uhaul had installed being done improperly but Tim in management at Manchester Uhaul went the extra mile to indeminfy us at the end of the day. We feel Uhaul is a company worth their salt. It took some time but they stood behind their work and we are grateful for this. We will gladly rent from Uhaul again in the future for any moving needs we encounter.
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March 2022 by Susan Squier
I rented a 20’ truck and added the insurance to just get a call that I have to pay for damage to two tires because insurance doesn’t cover it. They are trying to say that all this tire wall damage is from me. They never even told me to check tires and now they say it’s my fault for not checking tires. They didn’t come out for initial inspection but came out to inspect when I returned. Then got told it’s the employees fault for not telling me to take photos of the tires but I’m still the one that got charged $483. I didn’t even hit a pot hole. There tactics are about money and dishonesty.
