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November 2023 by Kelsey Burnham
I stopped in to see if they could repair my flat tire. They did it quickly and for no charge even though I didn't get tires from there. The guys were all very nice ?
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November 2023 by Paul M.
Initially called and spoke with Neil, ordered tires and made an appointment to have the work done a week from the following Saturday at 11:00 a.m. When the day came, I drove from Mansfield to Manchester with my wife following in her car so we could run a few errands while the tires were being put on. Dropping off the keys, I asked the clerk (not Neil) when the car would be ready. He told me 4:00 pm. I argued that I had an 11:00 appointment and that it was only about a hour's worth of work. I finally got him to agree to 1:30 P.M. We called the store about 1:15 and were told by a female operator that the work was in progress. However, when we got there at 1:30, the clerk informed me that no work had ever been done because the tires Neil ordered had never come in. Amazing. There was no apology, just "I don't know who you dealt with." When I told him I dealt with Neil, he just shrugged his shoulders and asked if I wanted to reschedule. Right. I told him no way ever and left.Btw, got a call the following Tuesday (from a third guy, not Neil or the clerk) that my tires were ready and I could drop my car off any time.I've had some bad experiences with auto service centers in my time but this one takes the cake. These guys represent the trifecta of bad business : poor communication, attitude and service. I'll be taking my business elsewhere from now on and will pass my story on to anyone interested.
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November 2023 by James Francoline
John treated me extremely well and professional. As a consumer making choices I appreciate it. I got turned away by Fir***one and Goo**ar who, much to my dismay were to busy and told me me to come back, leave it, or couldn’t “do it.” John stepped up late on a Saturday afternoon and helped me out! Thank you Manchester Town Fair Tire and a BIG Thank you to John.
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November 2023 by Booker Brickman
Neil, the person at the front desk was great, he helped me in a pinch. I had a flat tire and needed all new tires. I saved $350 from other shops and got it done that week. Costmers before me were extremely rude to him but he kept his cool. Thank you for the help
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November 2023 by Kimberley Green
Absolutely terrible experience. I bought my left front tire and got my back left tire patched here. A week later it was leaking again. When I went back, they told me I need to buy a new tire. They clearly didn’t patch it because why would I need to buy a new tire a week after they worked on my car? And I had to pay for it to be aligned and balanced AGAIN. Now, a tire that they told me was perfectly fine is bald. I will never do business with them again.
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November 2023 by Chris Cafarelli
Came in last night to have them fix a flat tire They said it was fixed at come out the next morning it was totally flat. Just thank God I didn't have to travel that evening.
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October 2023 by Tatyana Raynor
This was such a quick and efficient process. Malik and John were so helpful. I came in last minute and they got my car right in and right out with a short wait. Love this location
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October 2023 by Vanessa O'Neal-Campbell
I give Malik 5 stars for his professionalism, and his knowledge of the overall process and service given to my car. I give 4-1/2 stars for the actual service. I noticed my tire light still showing on my car dashboard. It might go off over time. If not I will take it back. Also, my car kind of very to the left when I drive. I will like to take it on the highway later to see how it performs.
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October 2023 by Sarah S.
My friend had some gashes in her side wall! We worried she wouldn't make it back to MASS & called (what felt like) every tire place in town (and in the news towns over). 2:00 on a Saturday... we are panicked (she had to go that night and had a LONG drive) & this Town Fair picked right up! They confirmed they had the tire in stock.. We arrived 45 mins later. 45 mins after that we were back on the road and the whole schebang was less than $200. Thank you!!
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September 2023 by Samantha Chaleun-Aloun
I went to Town Fair Tire in East Hartford so they would fix my flat. But when I got in my car I saw that the tire pressure light was still on and I felt concerned. I also found out that they did not balance my tire correctly so I went to this location and Damien was so nice to ease my concerns. He also let me know to schedule a time to come back so he can correct the mistakes. I really appreciate Damien and his amazing customer service. Thank you!!!
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August 2023 by Kayla Rodriguez
The service I received at this location was top tier compared to the others. Damien was very attentive and I was impressed with his efforts to go above and beyond to assist me. If you ever need to visit Town Fair Tire I’d recommend asking for him, he is very knowledgeable and accommodating.
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August 2023 by Rene Velazquez
I went to Town Fair Tire to buy four new tires. They gave me a great deal. I am very happy with the purchased. Damien was very friendly, and very knowledgeable. He answer all my questions. They finished the job before I expected. The best tire shop around. Pay them a visit today.
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July 2023 by ANNA HEATH
I went to pep boys to have my tire patched and to get my tires rotated and balanced. driving home my tire was going flat. i returned to the store and was told the patch didn't hold and i needed a new tire. i could tell they did not rotate or balance the tires either. i was charged 108.00. next day i went to town fair tire and they patched my tire no problem. They were short handed and super busy. They finished it faster than they stated, they were so polite and it cost me $12.00. I will never go anywhere else
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July 2023 by Rhonda Swensen
The folks at Town Fair Tire were awesome!! They helped me set up to do this review. West Middle Turnpike Tire store. The gentleman that fix my flat tire did a great job. And they finished the job as they posted it would be done. I have done work done here at this shop. And was always treated really well. Thanks to you all. Chuck
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July 2023 by Ren Hoerner
Karina gave us excellent service when we had a flat tire. She helped set us up to put the spare on one hour before closing, very quickly and was able to quickly order us a new one. She’s so friendly too!
