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February 2024 by Nick Sandone
Been going to this location since switching to T-Mobile when sprint was bought out. Every time the team at this location has always solved my issues. This time Rachel was the one who helped me. She set me up with an upgraded and added a line. It was a super smooth process simply because Rachel knew what she was doing. Not only that but she helped me set up data backup I didn’t know existed. She made some good suggestions on accessories that I ended up purchasing as well. Also like to shoutout the store manager (forgot your name sorry). He was incredibly helpful with transferring the data to the new phones. Another shoutout to Lucas. He helped me a few weeks ago as well and was equally helpful and knowledgeable. Thanks guys!
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January 2024 by Harry Rivera
Great place, Nova took care of everything for me
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January 2024 by Sophia Myles
Antonio and Rose was extremely helpful and professional. They are truly an asset to your company!!
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January 2024 by Robert Gross
Not very knowledgeable
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October 2023 by Nick
I walked in here a few weeks ago. I worked here years and years ago and hadn't been in a mobile store since. My phone is old and I wanted to see the new Galaxy Fold Z. I don't need this phone and it's wildly expensive but I do really want it. So I stopped in to look at it. An employee asked if I needed help and I said "I want to see the folding phone!" And I pointed at it, she smiled and gave me a nod.I really liked it, and I really wanted it. If someone just walked over and asked me if I wanted to switch I would have, but they all just stood there talking to each other. I even tried to make eye contact with the person that greeted me a few times and nothing. I was practically begging someone to come over and just convince me to do it. So when no one wanted to come make a sale I took it as a sign and I decided I didn't need to spend the money anyways, my phone still works fine so I just walked away and went home.I gave one extra star because you saved me a bunch of money.
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April 2023 by Artemis
Never been there but The male employees always catcall me when I walk by the store in the mall. Unprofessional
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February 2023 by James B.
Creepy people hollering at women and teens to "come here" . Unprofessional to stand like beggars on the corner to lure people into the store. It's off putting and won't get my business.
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January 2023 by Lee Martin
I have magenta max and 5 lines. I have been having trouble sending texts about 30% of the time from one of my phones. Ironically it happened as I passed this store. Not only did Sandy help and fixed it he also showed me how if it happens again. Great customer service!!
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January 2023 by BROWKING FLEEK
Walked in asked for some assistance and was immediately brushed off and told to call customer service. I would have done that if I genuinely didn’t need help, yet absolutely no one was doing anything but talking and hanging out and no one was willing to take a min and see if they could help! And I just switched to T-Mobile.. Did I make the right decision? Worst customer service
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January 2023 by Ganesh Mavi
Very unprofessional staff. They offered me home internet free trial but have not explained that a line will be added and will be charged 50 dollar a month. All I was told was $35 dollars a month. Also for no explanation they added an extra line. I had call 611 and spend over an hour to get rid of 2 lines which bumped up my bill by $150 more
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January 2023 by Bethany Tebrow
Extremely bad. Got lied to. So they made a sell. Did not get my photos transfer. Like promise. I would of never went though if I couldnt get my photos. They look at your photos. If you get them transfer here! Beware. Getting in touch with corporate today. This is unacceptable. On top of the cursing and hangout culture they have here. Fire everyone amd get real workers. Seriously.
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December 2022 by Venus Singhal
Very bad customer service. Team does not know the details of the plan..the team seems really naive..and has no courtesy for customers..one of the team mate Devin explains details of the plan which is different from the actual one. And even confirming again and again..they are not ready to acceept their mistake.. They dont even provide you the signed contract after signing up, so its just their words against yours..i will not recommend this store at all.
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December 2022 by Antonia Colón
Still the best location around. Been a customer for over 10 years since it was the Sprint store. Staff is friendly and helpful without being overbearing.
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November 2022 by jessie seay
Just went into compare prices with mobile they came right up to serve me and help me for help me to prepare prices they didn't even get mad when I told him over prices was better he said good you should stay where you get the best service
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September 2022 by Graham Warwick
What a joke. Refused to take my otherwise immaculate phone because of a small scratch. I presented the manager with the info on the website that TMobile does not refuse slight scratches (which is what mine is), and he said he doesn’t follow that policy. Beware
