September 2021 by joann urso
Great service. Jorge was professional and personable. Very knowledgeable. It was refreshing to see someone take so much pride and enjoy his job!
September 2021 by Darcy Fiano
I didn't catch his name, my husband greeted him (Technician ID 0000843) - he was great. Unfortunately the repair was going to cost almost as much a purchasing a new dryer, so we're purchasing a new dryer rather than fixing this one. Great service all around from appt to service - will definitely use again and recommend - Thanks!
June 2021 by Kevin Kuzia
I made an online appointment for a repair of my refrigerator since it wasn't keeping cold as it should. I had two repair technicians come out to assist, diagnose that it was a fan that needed replacing and quote me a $517 repair. That seemed high, but I needed the work done. They had the part on hand and got everything taken care of in around 30 minutes. However, when it came time to pay and use my credit card, one of the techs (who seemed to be new/trainee) didn't have any kind of card reader on his phone. The more experience tech came back and they said they needed to call it in. The took down my credit card info on an envelope while I was standing there outside my condo so they could key it in on their phones in their automated payment system - in hindsight, I should have just read it aloud to them over and over again (see below). It took a few attempts (fraud protection kicked in the first time from my credit card company) before it went through. I thought everything was all set, but this is where the issues start for me, even though both techs were very polite and helpful during the visit. First, I checked my e-mail and saw the actual breakout of my bill which was $401 for labor for something that took 30 minutes at most. I figured a lot of the price quote was parts, but that was only $85 - how this work was $401 for 30 minutes I cannot understand. Second, the next morning, I got 3 separate fraudulent purchase attempts with Walmart using my card number - thankfully I was able to dispute the first and the second two were blocked by my card company as I changed my card number. Is it possible this was not tied to my service call? Sure, but for it to happen the very next day seems incredibly suspect, at a minimum. Third, in trying to understand the labor cost and wanting to alert someone at the local Sears repair branch about a potential issue with either techs using my card number or possibly not handling my information properly, you cannot speak to anyone at the local Manchester branch. I called two different days - once to the 1-800 # and once to the local # and both times they connect you to a call center outside the U.S. who only has limited knowledge of your situation and cannot connect with the local branch. Bottom line: The actual service work done was quick and handled well, but everything else in this situation was terrible and incredibly unresponsive. Again, I don't know if their techs were the ones using my card, but this seems like something (at a minimum) the local branch should be made aware of. Looking at other reviews on here from people who have had a problem, the fact that the response is to contact Sears Service via Facebook only further confirms how unresponsive this service is (especially for someone like me who doesn't have a Facebook account to begin with).
May 2021 by David Simon
My dishwasher was leaky. In my initial phone call they said the diagnosis was covered in labor costs and then I got billed for it. They charged me $400 for an hour of work, that ended up being a mis-diagnosis of the problem: A month later the dishwasher leaked a whole bunch of water flooded the basement. I talked to Harry in management and he was extremely unhelpful in guaranteeing me that the warranty would hold. Don't use them in the Manchester CT area!
May 2021 by Grace Boucher
Did not use this service. Many hoops to pass through if you did not purchase from Sears
February 2021 by Benjamin Maysonet
I did not call for Sears appliance repair but for roofing repair of a gutter that came off and needs to be replaced. I was told the repairs they did was for a 1 year labor guarantee. They upset me so much they were already rejigging on the work they did in 05/18. The experience with calling Sears Customer service is horrible and the system keeps on transferring you out when they put you on hold. Stay away from Sears.
December 2020 by Theresa Reid
They did a gratjob on repairing my oven, but at a very expensive cost. $107. for part and $396. for labor (which took less than an hour).
November 2020 by Charles Loya
No deals here. Only 20 percent discounts. Poor tool selection.
November 2020 by Steven Rothman
Sad that an icon is ending. Discounts on tools were negligible
November 2020 by Kinyarda Davis
They hardly have employees to assist especially in the jewelry counter.
October 2020 by David Wilson
They are still open and there are some fabulous deals to be had. Just bought 3 nice dress shirts for $10 each
September 2020 by Dawn Keane
Store very clean. Social Distancing practiced. Staff helpful and friendly.
September 2020 by Kashif Chaudhry
Employees had very little knowledge about the appliances they were selling
September 2020 by Audrey Erlandson
Kinda weird smell. Wouldnt reccomend
August 2020 by Ivonne Torres
On January 5, 2019, we went to the store to replace routers and break pads and a year later we have to replace again, that means that every year we have to do it again. The miles that I put on my car was 12.000 are we are supposed to change those parts every year??? Plus we have to wait for 6 1/2 hours, what kind of service?