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September 2024 by Lisa Clark
The Manchester ,Ct . store has amazing staff throughout including staff at the Petco Clinic.Took my kitten there for her 1st shots. They explained what shots I was getting for my Furbaby. Showed me exactly how much I was paying, since they are the professionals . Paid at the front of the store & received an email detailing the shots that were given etc. I asked about pricing & what my cat needed , $104.00 dollars out the door. No outrageous office visit fee, like my veterinarian would charge. Way cheaper.I highly recommend this establishment!!!!
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September 2024 by Efrain Santana Jr.
Got there and the guy in front was cool the two ladies in the back seemed like they hated the job not friendly one of them said my car has fleas with a face of disgust and began selling us a flea product that only they can give out and when I mentioned I have another car home they wanted to schedule another appointment to verify if the other cat had fleas too got home and the cat didn't even have fleas and they were suggesting 6 months of there product 28.99 a month because they said fleas never go away that you bring them in your house with your shoes idk it was terrible all around
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April 2024 by Julia Gutierrez
The vet was really nice with my dog.
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April 2024 by V Caz
For context, I've used Vetco on multiple occasions because of the affordability cpaeed to expensive veterinary establishments. Vetco has always been 5 stars. No issues prior to today.Today I took my well-behaved, people-loving, extremely happy, Standard Poodle in for her 3-year rabies. They added on the 5-in-1 DA2PP (Distemper), as well as a Leptospirosis. She is fully vaccinated and has had these all exactly when due, per the puppy vaccination schedule. They told me she was due for the additional vaccinations, so okay, no problem.Because of fairly recent major surgeries I have had, I have my dog trained to a Herm Sprenger prong collar. --- It is not a torture device for those that judge this tool without understanding how it actually works, it does no damage whatsoever - but what will do damage is when this particular tool is used incorrectly, not sized properly, left on when not in use, and when it isn't sitting properly on the dog's neck. --- So, here's where the problem came in: the woman assistant, "Archie", knelt down and very quickly put my dog in a bear hug with her giant man arms, presumably to hold her in place, only my dog was just standing there. My dog looked confused and terrified and naturally began to struggle a bit. There was no warning, it was done very quickly. A,little bavkgroumd: my dog came from a breeder that does ENS, and she is groomed regularly, so she has ZERO ISSUES with being handled. She's kept in a traditional Poodle clip. She has her face and feet shaved bi-weekly. I wasn't asked how she did with handling, or with vaccinations, and though she is 50 pounds, she is a petite girl. Anyways, this assistant's giant arms wrapped around my girl's neck, squeezing the prong collar against her neck, resulting in her whimpering because it hurt. I told this very large woman to let go of her neck because she had a prong collar on. She moved her arm and placed it back against the prong collar AGAIN. I repeated myself and said very directly "SHE IS WEARING A PRONG COLLAR, YOU ARE PRESSING IT INTO HER NECK, LET GO OF HER NECK, YOU ARE HURTING HER". I had to reach down and grab the collar in an effort to pull it away from her skin because this woman wouldn't listen and she wasn't letting go of my dog. Whether she wasn't understanding, or was choosing to ignore me, I do not know, but she was not listening to the words coming out of my mouth, nor noticing how uncomfortable my dog was with the way she was handling her.In all of the times I have used Vetco for their services I have never dealt with such deafening incompetence and irnorance. You'd think the vet would've instructed her to LET GO. I am thoroughly disappointed with this morning's visit. My dog hasn't left my side since we got home. This visit clearly affected her negativel. My dog at no time gave any indication that she was, or was going to be, difficult to handle. She walked in wiggly and happy to greet everyone, which isn't just typical of my dog, but it's pretty typical of the breed itself. This was a horrible, negative experience for her. This is not how she has been handled by any vets or techs EVER. This is not how I expect my non-aggressive, calm, happy dog to be handled. She handled her so tightly around her neck that when I got home I combed around her neck to check her thoroughly to ensure she didn't have any puncture marks from the collar.Aside of the aforementioned, upon review of her paperwork under "Wellness Exam", next to "Temperature", it states "Unable to Obtain". At no time a rectal thermometer brought out, so a temperature wasn't something that they even tried to obtain. Next to Pulse it states "100", but at no time were any vitals taken. For everything else listed it states "Normal", only NOTHING was looked at. Not her skin, not her eyes, not her nails, not her ears - nothing. Next to Mouth/Dental it says "Normal" as well. At no time did anyone lift her lip
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June 2023 by M E
I was there to vaccinate my cat for the 1st time. They don't ask you which vaccines you want on your pet or how many months of treatment you prefer or afford to pay. They want to decide for you without telling you how much it cost each service of course. Then they send you to the cashier without a customized invoice on the cost of each service. I feel as they tricked me. I paid $390 at the cashier without an invoice or customized receipt. This should be illegal.. How do you know if you got overcharged or what vaccines they did on your pet..etc.??? They are as all others into squeezing your wallet. .. Maybe the state should investigate their practices. My 1st time there and so disappointed at the whole experience. I don't think I will take my pet to them again. Not so humane the way they treated my pet in the process. ?
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March 2023 by Noelle E.
Just aweful i am heartbroken they shaved my rough collie! I have been there several tomes before and been relatively happy til today! He wasn't mated , maybe on his belly but they shaved him to the skin, what the hell! Totally ruined the beautiful coat he had.
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March 2023 by G Judson S.
These people are surly, disorganized and incompetent! Miserable experience would NOT recommend.
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September 2022 by Me S.
Useless store and employees. Waited over 25 mins with kids after telling front staff that I am waiting for someone to come and help with buying some fish. No one came over, I was tired of waiting and we left the store . I will never shop here Useless store.
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July 2022 by Moustafa A.
Dawn was super nice. Made sure we got what we needed! I tried to send an email to petco directly but they only allowed phone calls...so this will have to do!
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July 2022 by Shirley Lumbra
Very quick, professional and friendly. Price is great.
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April 2022 by Aubrey Dubeau
On Saturday 4/9/22 My family went to the Manchester Petco to get dog supplies. We saw a black ferret. We have a ferret at home so we were considering adding another. There was only one visible worker, a female cashier who was swamped. My husband went to the back of the store to find another worker. He found a gentleman in the back doing signs. He asked for his help. He told my husband he wouldn’t help him and to go ask the busy cashier. He was very rude. We left the store without purchasing anything, we were going to spend about $600. We went to PetSmart instead for the dog supplies. My kids were devastated about not getting the ferret. We called the store and asked to speak to the manager, we are pretty sure the manager is the man my husband spoke to in store, the man in the phone didn’t ask our names or offer his name, he just said “it would be taken care of “ . We are waiting to hear back from PetCo corporate but I strongly suggest not using this location, or possibly any Petco’s. They do not seem to value customers or their own busy employees. That poor cashier upfront.
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December 2021 by Fernanda Oliveira
I went to the store to buy some deworm I saw that they was a veterinarian in the back of the store I asked a question about deworming your dog the girl behind the counter would not answer my questions she said that she could not answer me an order for me to get an answer what's the book appointment with them and appointment was 2 months down the line and here is my dog loaded with worms puppy and all I was asking was the question I went to the front of the store and the people in the front of the store was 100% more help then veterinarian in the store so I crossed that veterinarian off my list and I will not bring my puppy there they have no concerns for my animal and that was my experience
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August 2021 by terri hallenbeck
Awesome find want tobcome back yo see migration
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August 2021 by Michael Rowland
Stressful at the least
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May 2021 by Glendon Barrow
Up coming apt.. prior apt... were very good.
