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August 2024 by BAM
First and last time we will buy a car from this dealership. Nothing but a negative experience from the start. Customer service & communication in the Service Dept is the worst of any dealership we've ever dealt with. The Finance guy was thowing hissy fits in front of customers; so rude. He acted like we were wasting our time. Staff standing around doing nothing. So unprofessional.
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August 2024 by True North
Avoid this dealership at all costs. I recently had a very disappointing experience with a car salesman at this Nissan dealership which drove me to take my business elsewhere. I went in with the intention of trading in my 2010 Nissan Murano yesterday afternoon, but instead of a smooth, professional transaction, I encountered a salesman whose approach can only be described as thuggish and excessively pushy. He initially appraised my car at an insultingly low price. First, he offered me $4000 for it, then out of the sudden, he increased the offer to $8000, which was very strange and suspicious!!
From the moment I arrived, that salesman was aggressive in his tactics, relentlessly pressuring me to make decisions on the spot. Rather than offering helpful information or addressing my questions, his focus seemed to be on making a sale at any cost. It felt like I was being cornered rather than assisted.
This kind of high-pressure salesmanship is not only off-putting but downright disrespectful. It quickly became clear that their priority was not to provide quality service but to coerce a sale, regardless of customers’ comfort and satisfaction.
I left the dealership feeling frustrated and disrespected. I decided to take my business elsewhere, where I was met with a much more respectful and professional attitude. I would strongly advise anyone considering this dealership to think twice and avoid the aggressive tactics I experienced. There are plenty of other places where customer service and respect are priorities.
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August 2024 by Nestor M Montanez
This is the place to bring your Nissan, they have professional technicians to take care of all your Nissans need.
Special thanks to Ed Who always will go out of his way to take care of Customer.
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August 2024 by Ashley Senosk
This is the worst car dealership I’ve ever been to. First of all, the finance manager completely took advantage of me in signing of for some bogus warranty when I explicitly said no multiple times. I felt completely taken advantage of as a young female buying a car for the first time. Trying to get a refund on said warranty has also been impossible as nobody answers the phones or calls back. I’ve left messages with the office manager, with accounting, with the girl I was working with and no one contacts me back. They owe me money as per my contract!!! Do not go here if you want good customer service. I would never buy a car here again or recommend it to anyone as their sales practices are shady and manipulative
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August 2024 by Alex Dunn
This place is great! I bought a used vehicle there and they worked to get me a good deal! How many car dealerships actually try to help you and not just make money? It's a very welcoming environment and my salesman Will was very helpful. If you're in need of a vehicle, stop in.
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August 2024 by Carmen Williams
From my own personal experience Manchester city Nissan has been amazing I would 100%r recommend Aiham and Calvin for much need car needs they were personnel attentive I had no hope for a car and they listened to what I needed what I could afford and made it happen today I’m a proud owner of my Nissan and my family and I couldn’t be happier
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August 2024 by Luke Barron
Horrible experience after purchasing the vehicle. They will sell you a car and give you the run around when things such as a spare key are owed to you.
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August 2024 by Tom Regan
We just leased this 2024 Nissan Rogue and are very pleased with the deal and information we received on this vehicle. We were greeted at the door by a very pleasant young lady named Miranda who was very attentive and made sure we were well taken care of. Andrew (Drew) was our salesperson, and provided us with all of the information we needed to make an informed decision. He never made us feel rushed or pressured to make any decisions. The Executive Manager Michael Hamadi presented us with a fair and mutually equitable deal. We felt that Mike gave us the best possible deal right from the start and we didn’t need to get into long drawn out unrealistic negotiations. He worked with us and met our financial needs. Overall everyone we came in contact with at Middletown Nissan was very pleasant. We will definitely buy/lease from this team again when the time arises. We love the vehicle!
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August 2024 by Curtis Kilburn
These guys have no interest in selling cars, just ripping you off. Got my 2022 pathfinder with all the features I need for 7k less than they were asking for theirs. Shop around. You’ll find way cheaper cars
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August 2024 by Shaina Gleason
Top-notch customer service!! Calvin, Micheal, and Aiham were so personable; made the entire process smooth, easy, and enjoyable. Felt extremely comfortable and confident while buying my first car. Highly recommend!
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July 2024 by Kiesha Carmichael
My car broke down and was towed to Manchester Nissan where service advisor Brandon Chin went above and beyond with assisting me with getting my car back on the road. My car drives amazing now!
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July 2024 by Yaima Blanco
I went to do the oil change and change the brakes and I had to change the oil just because they wanted to charge me 600 pesos for the brakes nothing more and that I bought the car there I don't plan to go there anymore they are doing a bad service and I have the proof
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July 2024 by Jaida Rascoe
Fantastic experience! Everyone was so helpful and gave me the best prices i could ever get. Gil is awesome, the best salesmen you can ask for. Very knowledgeable and personable. Thank you so much Gil, Michael, Freddy and, Aiham for taking care of me and making my experience so easy and enjoyable. I love my new 2024 altima sr. So glad i chose Manchester city nissan!
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July 2024 by Ray Santiago
Excellent service. From the time you walk through the front door, excellent sales personnel, excellent finance officers, excellent customer service. Everyone is very helpful.
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July 2024 by Gladys Erdely
Allow me to change this rating. I was not given the car color I requested. Service after my purchase was appalling. Upselling every service call and after an accident requiring a new trunk door, it was so improperly installed that everything in my trunk was flooded and molded. When I returned to report the ineptitude I was told that service manager was gone and the new one could not replace anything out of his pocket. Hoffman replaced the trunk door properly. They get the 5 stars.
