Macy's, a well-known department store established in 1858, offers a wide selection of top fashion brands at its locations, including the Manchester store. Customers appreciate the variety of merchandise, from clothing to housewares, which has recently expanded. Many shoppers enjoy the friendly assistance from staff, particularly in the fragrance department, where employees are noted for being helpful and knowledgeable. However, some reviews highlight issues with customer service, especially during busy holiday seasons, where certain cashiers appeared unhappy and the women's department felt disorganized. While some customers reported feeling pressured by staff to make immediate purchases, others found more welcoming service in different areas of the store. The store's pricing also received mixed feedback; while some items, like purses, were seen as overpriced, shoppers found better deals at Macy's Backstage. Overall, Macy's in Manchester is a place where customers can find a diverse range of products and, at times, experience exceptional service alongside some inconsistencies.
Good service, very friendly, excellent service Macy's Pavilions at Buckland Hills in Manchester, CT
March 2025
Stopped in looking for a Tux. Less than desirable prices for sure! I found the same Tux in a family owned shop in the mall for less than half the price.
January 2025
I went to Macy's in Manchester Ct. to pick up a gift and was quite surprised how they have changed departments around. Also, more merchandise available. I was quite happy with that because I was able to pick up a few more gifts!!!
