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August 2023 by Patrick S.
Store is totally outdated and outright filthy. Stains all over the carpets and merchandise sparsely placed around the store. Prices are absurdly high. Garments with lesser quality than Wal Mart and TJ Max selling for minimum of 6x of what they should be priced at. No clue how they're still in business
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March 2023 by Ken A.
Very large Macy store broken up on two areas with 2 floors each. Nice quiet shopping in a very clean and neat store. Found this Toys r Us area downstairs. Hope it was a little larger, but it had a few nice toys there.
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July 2022 by Jennifer M.
The escalators were not working and it was terribly humid -no AC in July! We gave up and left shortly after arriving, sadly....
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May 2022 by Ashley W.
If you want to walk around and waste your time this is the store for you. No employees care. There are barely employees anyway. Overpriced merch.
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February 2022 by Ayla C.
Jewelry is such low quality for such a high price. Got a $300 ring from there, and within a month the gemstone got loose and fell out. Their necklaces are almost brittle. I had a $100 one for almost 6 months and it snapped from almost no pressure. Better to get quality jewelry elsewhere.
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May 2021 by Kathie B.
Today I received my heart pendant, it's custom made blown glass with my moms ashes. I needed a silver necklace to put it on & decided to check out Macy's. They were having a great sale and I got the perfect necklace $200 for $60!! Even better was the sales rep. I wish I for her name, but she was a lovely Asian woman. I told her what I needed the necklace for & she was so compassionate! She said she was sorry for my loss & she would help me pick out the perfect necklace, which she indeed did! This Macy's needs more ppl like her, actually the world does! Thank you for your kindness! It helped especially at this difficult time
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June 2020 by Eric J.
We bought a mattress in February and then COVID hit and everything closed. We could not contact the store to try to return our mattress. Many voicemails went un returned due to our sales associate being furloughed. We were not given any other numbers to call when we bought the mattress. Finally stores reopen and we called. They gave us a 1800 number to call. We were told our trial period ended the day before and we were out of luck. This is very poor customer service during a pandemic. DO NOT BUY A MATTRESS FROM MACY'S
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February 2020 by Jean M.
My mom and I always find great deals here. Plus it has a broad inventory. I still appreciate department stores.
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November 2019 by Michele P.
I had recently bought a couch on August 18th from the home department at the Macy's store in Manchester, CT. I had just moved in to an apartment with no furniture and bought the couch thinking it would come in 6-8 weeks like promised. Earlier in the week of October 12th, I got a call from the sales rep saying that the couch would be in October 12th. Later that week I called the department store inquiring about a delivery time, and left my number with another sales representative. I was never called back, so i called and left my name and number again, but was not called back yet again. Finally on October 12th, i called the store again and spoke with the sales rep who sold me the couch, who said that October 12th was the date the couch was delivered to the warehouse and that from there it would take a few weeks to get delivered. A week and a half passed and I did not hear about my couch from anyone and upset, called customer service. The lady I spoke with from Customer Service said that the couch was back ordered and would be arriving Nov. 16th (which no one from the department store had called and told me or updated me on). On Sat. morning of Nov. 16th I called the department store, since I still had not been updated on my order. The Sales rep who sold me the couch said she was busy and would call me back, hesitant, I asked how long it would be before she could call me back (since not ONCE did someone ever call me back from that store) and she said to give her 15-20 minutes. 1.5 hours went by and I did not get a call back, so I called the store again and spoke with her. She said she was busy and didn't get a chance to call me back. I inquired about my couch and she said she didn't know and she would call the manufacturer for me. She said that my couch would be leaving the manufacturer Nov, 16 and it would take 5-7 business days to come in. She was very rude and kept saying that there was nothing she could do about it. I expressed my frustrations were not only with the delay of my order but also her lack of communication and advocacy for her customer. I asked to speak with the manager and she said he was not in at that time but she would leave my number with him and he would call me that afternoon. I never received a call Nov. 16, or Nov 17th, so I called back Monday Nov 18th to speak with the manager. This time I got another sales rep who said the manager was not in today and that he was unsure of when he would be in next but he could take down my number and give it to him. I explained that no one had ever called me back and he promised he would get another manager on at that time to call me. The manager of the kids department called me shortly after and was very nice but obviously couldn't help me since it was not her department. She assured me that she would give my number to the manager and that he would be in Tuesday Nov 19th at 1pm-until close. Tuesday came and I never recieved a call, so I called the store again at 945pm. I spoke with the same sales rep as the day before and he said he had just saw the manager and he would have him call me. The manager of the Manchester, CT furniature department called me finally that night at 10pm. He listened to my story and said he would be taking over my order from here on out. He said he would give me a 150$ giftcard to Macy's for the inconvience and he would call me back on Wednesday Nov 20th to update me after speaking with the manufacturer. The manager did call me back on Wednesday to tell me that my couch had arrived and that he would contact me later in the week and the latest my couch would be delivered to my house would be Tuesday Nov 26th. I did not hear from the manager again and called Monday 11/25 leaving my name and number and inquiring about my order and delivery. No one called me back, so I called again today Tuesday 11/26 and left another message, in which no one has called me back still. At this time I called customer service who had told me the couch had arrived but takes 10 days to be checked in and then a week from ther
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November 2019 by Katelyn M.
The actual experience at the store is terrible. There is never anyone available to check you out for your purchases. They also don't have very friendly employees. However, Macy's is my absolute favorite store to shop online. I get free shipping, it saves your coupons, and you can easily find the best deals. I do spend a lot at macys... but online only!
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September 2018 by Teresa P.
The Macy's Estee Lauder department is simply terrible. They never have what I want. I always need to order it. She is always trying to upscale which I can't stand. The sales clerk says it is my fault that I did not come in earlier during their promotion to get what I want. I spent $165 and went home without my product and she wasn't sure when the cream will arrive. This lack of service is in acceptable. In the past the sales clerks would call me during promotion time to secure my orders and I would tell them when I could pick it up. That was customer service. This is the last time I will order or go to Macy's.
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August 2018 by Tý M.
I was shopping a new Casio watch. The first day i was there, i stood where the section was for 15 minutes without anybody coming over to assist me. They were helping others at the opposite end, so it was ok. The next day, same thing, 10 minutes wait standing at the same spot... nothing. The third day, i stood there for 5 minutes then i turned around and there was an employee pacing behind me. I asked if i could see 2 of the watches to decide. During the whole time, she never actually thought i would actually purchase it because she only answer the questions i asked and never smile at me. During the whole thing, she would put back 1 of the watches even though i was trying to compare the 2. 2 others customers came over to her and the fist thing she did was smile and talk in a very friendly manner. They were both dressed very nice and i was in flip flops and short. In summery, dress nice if you want customer service here. I ended up going online to order the watch for the same price and paid extra for overnight shipping rather than dealing with them.
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February 2018 by Jon Mark P.
I was really disappointed with my experience at Macy's yesterday. I came in needing to purchase a tuxedo for a fundraiser that I'm attending coming up, and once I located the men's suits section, I noticed an associate checking out another customer. I browsed as I waited for her to finish their business, and the next time I looked up, she had moved on to a different part of the store. My friend and I kept browsing, and hoping that either we would find something or someone to help us. There was only one other associate in an adjacent menswear section, and the poor guy was busy checking out other customers the whole time. There was no one to be found to assist us. We waited around for about 45 minutes... I ended up going across the street to Men's Wearhouse, which I was trying to avoid. As soon as I walked into that store, though, I had someone talking to me and finding out what I wanted. I was fitted in no time and walked out very happy over there. I've shopped at other Macy's locations for suits and dress clothes and had a great experience. This store, though, seemed really understaffed, and unable to serve their customers. If you need a personalized shopping experience, this is probably not the place.
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December 2017 by Jazmyn E.
I ordered a pots and pans set as a Christmas Gift from this location and requested that it be sent to my home address. When the package arrived today (I was there when it was delivered) it was completely ripped open! The box, the plastic bag they covered it in. I mean this was just absolutely unacceptable!!! I paid well over $160 plus tax for this set and this is how Macy's treats their customers. I'm furious with the entire company and will NEVER be shopping at Macy's again. I cannot believe that just because my product came in a box they didn't bother to wrap it properly and had it exposed for all of my neighbors to see. I can truly say that Macy's ruined my Christmas. Terrible company. Do NOT order from this store or Macy's in general...unless you want your order exposed for all of your neighbors and then some to see!!!
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November 2017 by Laura H.
I recently went to Macy's specifically to buy a pencil eyeliner from Estee Lauder and found it difficult to find a salesperson to assist me. When I did, she was not made up with any product herself, which had me wondering: Does she even like the makeup she's selling? Does she know how to apply it? Is she familiar with the promotions and packages? I'm no beauty by any stretch, but that's why I wear a little make up to be presentable...:-) Anyway, when I did get her attention and told her what I was looking for (which was not in any of the display cases) she advised me flatly to "Come over here"...Huh? Why is she ordering me around? Why would she not bring it to me? I had been using a drugstore liner for a bit and asked her if she could show me how she would apply Estee's for a better look. Mistake. She obviously hadn't been trained and the result was uneven, thick in some places and missing in others. Yikes! Gone are the days when a skilled cosmetologist gives you a tutorial that's worth paying the extra markup for the extra service. Also, I asked for a pencil that I could sharpen not twist to access. It was expensive ($25!) and I left rather nonplussed. Once home, I discovered that the pencil didn't fit the standard sharpener I owned, which the old Estee's always did. Discouraged, because the liner was creamy and the casing was quite hard plastic, I returned to the store the next day to acquire a sharpener, thinking that for $25 it should have been included, especially because it wore away so quickly. The darn sharpener was an additional $10!!! That's $35 plus tax for ONE eye liner and rather poor service. For one thing, the saleslady could have asked if I'd like a sharpener at the time of the original purchase. For another, she defended the crazy price stating that the $10, 1" square plastic sharpener was "Very well made". OK, but just for comparison, these new little hand/fidget spinners with moving parts in all shapes, sizes, colors, designs and even light-up features go for about $5 or less....Just sayin'....Furthermore, the sharpener ISN'T SHARP and one has to press firmly to remove the encasement. The result is a dull gray-black knob with jagged plastic bits surrounding it that jab your eyelid. Needless to say, I'm sticking with my drugstore brand from now on! ,
