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August 2024 by Belinda
This pl is way 2 expensive. This was the 5th place I had went 2 they were double the price. WAY 2 over rated. I am a single mom w/2 children. I figured I shop around b4 bringin my vehicle anywhere. Jst be ready 2 be charged an arm & a leg.
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August 2024 by Drmetalman1
Never disappointed when using the LaPoints Auto
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July 2024 by vanessa L
Very unprofessional, brought my car in only twice for a few issues. One of them being that the ac stopped working. Tried to tell them the stripped hardline bolt wasn’t the issue why it wasn’t holding a charge. They didn’t care to listen. Had to bring it back a second time for them to “fix” the issue. They charged me over $500, installed a aftermarket part, never offered back my OEM part that is RIGHTFULLY MINE. whatever they did to my car they made it worse. Whenever I turn my ac on it surges, my RPM and turbo psi increases drastically, it doesn’t even blow cold air.
I cannot even bring my car back to complain since one of the employees decided to take my personal number from the system (during my first initial visit) and harass me at his leisure. The last time I brought the car there I couldn’t get updates on the diagnostic even when I called the shops line multiple times on different days.
I only received updates when it was directly through that employees personal number. The owner said they tried to reach out to me a few times when I went there in person to see what’s going on. I didn’t receive any calls from the shops line so I was confused. I had to unblock that employee (from my first visit) in front of him to actually get updates on my car later that day. This is so uncalled for and it’s not okay to treat paying customers like this by any means. I was not issued an apology and it was brushed off by the owner, he didn’t give a damn.
I hope going forward they don’t scam and harass customers. I’ll never be a returning customer. I wish they never worked on my car. Thank you so much for making my issues even worse and charging me top dollar for additional headaches. Would love to give 0 stars. DON’T BRING YOUR CAR HERE! Especially if you are a woman. they will take advantage of you.
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July 2024 by Diane Martin
Just the very best in service and care! They do excellent work!
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July 2024 by Cristabell Addo
This company completely sucks. Went to repair car because of a leak. got scammed out of $400 after waiting over 3 days for the car. if you love wasting money, pull up
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January 2024 by Cheryl Vaughan
August 21, 2023 I had my car brought to LaPointe Automotive my #1 Cylinder was misfiring Andrew was supposed to get me a estimate once he knew what it would cost that never happened instead Andrew called me on October 4,2023 left a voicemail that my car was ready it is $3086.43 I DID NOT authorize said repair with Andrew or ANYONE at LaPointe Automotive. I filed a Complaint against them with DMV Dealers & Repairers Division. Peter & Andrew has been lying to the DMV and I'm steal battling this out IF YOU VALUE YOUR VEHICLE STAY AWAY FROM THIS BUSINESS THEY ARE LIARS & THEIVES & WILL REPAIR YOUR VEHICLE WITHOUT YOUR AUTHORIZATION THEN TRY TO MAKE YOU PAY FOR THEIR ILLEGAL ACTIVITY!
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October 2023 by Iplay4fun Jk
Took my car for an overheating issue at first they said it was a closed thermostat which they charged me $250 then after it overheated again after 2 weeks the said “we found the main core issue of the overheating” which was the water pump “leak” which they charged me $400 for it, 2 weeks later after I got the car again it overheated AGAIN! Spent $650 for nothing waste of my money!
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September 2023 by Eric Bosworth
Never had a problem with them. They do good work!
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September 2023 by Harriet Green
They always talk to you first and tell you about any options you may have they are really wonderful i’ve been going to them for years and I will continue to go with them.
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September 2023 by Louis G
Good honest people and fair pricing.
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September 2023 by Alison Romkey
Very efficient and trustworthy. And the turnaround was amazing
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September 2023 by Sherina Tompkins
Great service
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June 2023 by Colin Marve
They will know whats wrong and fix that but the parts are on the expensive side for a shop and they basically said my car was totaled for a rusted rear subframe that was easy to repair.
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June 2023 by Lynne Montgomery
Skilled, honest and reasonably priced mechanics. Car is ready as promised.
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May 2023 by Aj Romano
I have brought multiple cars here an I have never had a problem with them very professional an reasonably price
