June 2022 by Jim L.
PLEASE READ THIS BEFORE YOU DECIDE TO DO BUSINESS WITH KEYBANK. My account was compromised and one of the checks was duplicated and cashed for almost $6800. The bank assured me that I have nothing to worry about, this happens all the time and that I should be able to see the money refunded to me within 2 weeks. After 5 months of waiting and over 23 phone calls, they finally told me that I didn't notify them within 30 days and that they are now unable to refund my money. They told me this over the phone but said they will also send me a letter and explain everything there. I never received a letter or any other form of contact. They made me wait 5 months then ended up saying they cant help me only because I didn't know until after 30 days? They shouldn't have allowed for that check to be cashed. I have a business to run. I don't have the time to check my account every day. That's the bank's job. To protect their customers. KeyBank is not safe to do business with and you can't trust them with your money. The same thing happened to one of my friends at Webster Bank and she got a full refund with an apology. When I opened an account with the KeyBank they were so nice to me and ready to help. But when it comes to a problem, they would not even look at me or say hi. They look at you like you are the problem. I talked to the police department and over 7 banks. They all said that it's KeyBank's job to do the investigation and refund me the money and that they've never even heard of anything like this before.
