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July 2022 by Jennifer M.
Store was pretty dead and the downstairs level registers were closed. Had to stand in a line at one register to check out. That said, at least there was *some* air conditioning in there and the escalators were working, which I cannot say for their competitors, or even the main mall itself. No one wants to go to a mall in July and sweat.
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November 2021 by Kathy W.
What good is curbside pickup if you're forced to go into the store? I sucked up my entire lunch break trying to pick up two items because their preferred method (app or email) wasn't working. A call to the store transferred me to a guy at the pickup counter, who absolutely refused to look up my order and required me to come in. And less than friendly service at the counter, to boot.
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October 2021 by Amanda M.
Came in a few weeks ago to get new glasses. I had the pleasure of working with Ed, not only was he professional but he was sensitive to my busy schedule and was able to get me in and out. He exceeded my expectations, I will absolutely be going back for any of my optical needs. A+ for customer service!
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May 2021 by Sue Julbe
1 register open in the entire store.
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October 2020 by Em T.
Went to the JCP Salon for my appointment today. On the phone I informed the stylist that I was looking to get a haircut. At arrival, I checked in with the stylist (male (names Perry?), blonde hair). He brought me to his chair in a very unfriendly manner and asked me to take my hair down. When I took my hair down, he immediately reacted with "oh wow.." in a mono tone. He then asked what I was looking to get. I showed him a picture and explained that I have an undercut that is growing out so I wanted to leave that but her a v shape cut with layers. He agreed and said he needed to wash my hair. After washing my hair, we sat back at the salon chair where he jerked my head in a very aggressive way. He expressed that my hair wasn't doing well in which I responded, I would like to keep my length as much as possible but he can do what's best. Then he expressed that my hair would get a lot cut out if I wanted a v shape in which I responded that I understand the sides would be cut. He then expressed that my hair would be extremely short and I questioned what he meant. He explained that in order to get the v shape, he would have to cut the sides short to make it even and I agreed and said that's fine, I just don't want bangs. He agreed then after parting my hair, he stopped and said "I'm sorry I don't feel comfortable cutting your long hair". I said "ok". Then he said "at least you got your hair washed" in a sarcastic tone with an added apology.
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December 2019 by Kate M.
I had dyed my hair with box dye and turned it orange, I called Jcpenney salon to fix it. I was so happy with the results and have been back 3 times since! Chelsea is amazing and she knows what she's doing!!! I recommend Jcpenney Manchester, CT salon!!!
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August 2019 by Jane P.
Bought glasses here. Broke within a week. I brought them in to see if they could be fixed and the woman didn't even look at them and said "nope we don't fix glasses" after she just fixed the woman's glasses who was in front of me in line. What an idiot.
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May 2019 by Srijan Chakraborty
Good place to get garments and apparels at a discounted prices but that doesn't always translate to good quality products. Although if you do spend enough time you might get something great.
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May 2019 by Yeswecan G.
AWESOME store, please shop there. JCP has really good deals and good merchandise for everyone. Plus, unlike misc. crap on certain general shop websites... you can trust the quality. Here are some of the goodies I got. youtu.be/u4PMrV3Qc4E Shop the web or online.
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April 2019 by Melanie T.
I'm doing a new review of this place as I absolutely love working with Edward and Christine. They are so great. Every time we go in there, and with 3 of us it's pretty often, they have been pleasant, helpful and professional. Wonderful customer service. One stop shopping for your exam and frames. A+
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December 2018 by Jeffrey W.
Great store and great customer service. While I was walking around representatives asked me if I needed help with anything. I was able to use my coupons that I had.