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March 2021 by Chinequa Donalds
Very nice guys and gals workingProfessional love love shopping there ?
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March 2021 by Nick Wojcik
Update your hours. You aren’t open until 9. Drove 30 minutes to find out the whole mall closes at 7pm.
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November 2018 by Kinza J.
First time shopping at finish line and I couldn't be more pleased with the service and salesmanship. All the employees were extremely helpful and informative about their product. I asked for one size but I was provided with additional sizes just in case I needed to size down. I was also given a demo on their water resistant sprays which was a good visual representation of their maintenance products. Overall very pleased with the store and their employees. Thank you!
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September 2018 by Donnette Fyffe
Very professional and friendly staff
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September 2018 by Teresa P.
The Macy's Estee Lauder department is simply terrible. They never have what I want. I always need to order it. She is always trying to upscale which I can't stand. The sales clerk says it is my fault that I did not come in earlier during their promotion to get what I want. I spent $165 and went home without my product and she wasn't sure when the cream will arrive. This lack of service is in acceptable. In the past the sales clerks would call me during promotion time to secure my orders and I would tell them when I could pick it up. That was customer service. This is the last time I will order or go to Macy's.
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August 2018 by Tý M.
I was shopping a new Casio watch. The first day i was there, i stood where the section was for 15 minutes without anybody coming over to assist me. They were helping others at the opposite end, so it was ok. The next day, same thing, 10 minutes wait standing at the same spot... nothing. The third day, i stood there for 5 minutes then i turned around and there was an employee pacing behind me. I asked if i could see 2 of the watches to decide. During the whole time, she never actually thought i would actually purchase it because she only answer the questions i asked and never smile at me. During the whole thing, she would put back 1 of the watches even though i was trying to compare the 2. 2 others customers came over to her and the fist thing she did was smile and talk in a very friendly manner. They were both dressed very nice and i was in flip flops and short. In summery, dress nice if you want customer service here. I ended up going online to order the watch for the same price and paid extra for overnight shipping rather than dealing with them.
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February 2018 by Jon Mark P.
I was really disappointed with my experience at Macy's yesterday. I came in needing to purchase a tuxedo for a fundraiser that I'm attending coming up, and once I located the men's suits section, I noticed an associate checking out another customer. I browsed as I waited for her to finish their business, and the next time I looked up, she had moved on to a different part of the store. My friend and I kept browsing, and hoping that either we would find something or someone to help us. There was only one other associate in an adjacent menswear section, and the poor guy was busy checking out other customers the whole time. There was no one to be found to assist us. We waited around for about 45 minutes... I ended up going across the street to Men's Wearhouse, which I was trying to avoid. As soon as I walked into that store, though, I had someone talking to me and finding out what I wanted. I was fitted in no time and walked out very happy over there. I've shopped at other Macy's locations for suits and dress clothes and had a great experience. This store, though, seemed really understaffed, and unable to serve their customers. If you need a personalized shopping experience, this is probably not the place.
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December 2017 by Jazmyn E.
I ordered a pots and pans set as a Christmas Gift from this location and requested that it be sent to my home address. When the package arrived today (I was there when it was delivered) it was completely ripped open! The box, the plastic bag they covered it in. I mean this was just absolutely unacceptable!!! I paid well over $160 plus tax for this set and this is how Macy's treats their customers. I'm furious with the entire company and will NEVER be shopping at Macy's again. I cannot believe that just because my product came in a box they didn't bother to wrap it properly and had it exposed for all of my neighbors to see. I can truly say that Macy's ruined my Christmas. Terrible company. Do NOT order from this store or Macy's in general...unless you want your order exposed for all of your neighbors and then some to see!!!
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November 2017 by Laura H.
I recently went to Macy's specifically to buy a pencil eyeliner from Estee Lauder and found it difficult to find a salesperson to assist me. When I did, she was not made up with any product herself, which had me wondering: Does she even like the makeup she's selling? Does she know how to apply it? Is she familiar with the promotions and packages? I'm no beauty by any stretch, but that's why I wear a little make up to be presentable...:-) Anyway, when I did get her attention and told her what I was looking for (which was not in any of the display cases) she advised me flatly to "Come over here"...Huh? Why is she ordering me around? Why would she not bring it to me? I had been using a drugstore liner for a bit and asked her if she could show me how she would apply Estee's for a better look. Mistake. She obviously hadn't been trained and the result was uneven, thick in some places and missing in others. Yikes! Gone are the days when a skilled cosmetologist gives you a tutorial that's worth paying the extra markup for the extra service. Also, I asked for a pencil that I could sharpen not twist to access. It was expensive ($25!) and I left rather nonplussed. Once home, I discovered that the pencil didn't fit the standard sharpener I owned, which the old Estee's always did. Discouraged, because the liner was creamy and the casing was quite hard plastic, I returned to the store the next day to acquire a sharpener, thinking that for $25 it should have been included, especially because it wore away so quickly. The darn sharpener was an additional $10!!! That's $35 plus tax for ONE eye liner and rather poor service. For one thing, the saleslady could have asked if I'd like a sharpener at the time of the original purchase. For another, she defended the crazy price stating that the $10, 1" square plastic sharpener was "Very well made". OK, but just for comparison, these new little hand/fidget spinners with moving parts in all shapes, sizes, colors, designs and even light-up features go for about $5 or less....Just sayin'....Furthermore, the sharpener ISN'T SHARP and one has to press firmly to remove the encasement. The result is a dull gray-black knob with jagged plastic bits surrounding it that jab your eyelid. Needless to say, I'm sticking with my drugstore brand from now on! ,
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November 2017 by Lindsay W.
The five stars is for the backstage outlet located on the lower level of Macy's. The customer service there is excellent. I have been a few times since they opened and yesterday I was greeted several times by employees asking if I needed help. They were very friendly. They have everything from shoes to home goods at discounted prices. I highly recommend checking it out.
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July 2017 by Ann P.
Macy's in Buckland Hills is the worst store as far as customer service! Attitude problems everywhere! Nobody gives a crap or wants to work!
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February 2017 by Ann H.
There is a good selection of merchandise here, but, the prices are quite high given Target is right across the street. It is in a mall with enough parking (including handicapped). This Macy's is accessible and easy to find, to get into and out from.
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January 2017 by Cynthia P.
This is a wonderful location!!!! I had bought a gift card as a gift and unfortunately I had not gotten it when I bought it nor the receipt. But I brought in a bank statement showing it was bought and I talked with a manager and she went through a process finally ending up a the register going through the transactions and we found mine and she was able to give me another gift card making me a very happy customer! I have also had very good experiences at this location. Thanks Macy's for being a great store and showing what great guest service is all about!
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December 2016 by Dave O.
I found myself at this Macy's location after my airlines "misplaced" my luggage and I couldn't have been more frustrated with the customer service or the conditions of the men's department. I once was a fan of Macy's and I carry a Macy's card with me for the time being, but this department store location has me rethinking my loyalty going forward. The men's department was a mess with clothing scattered on the floor, others sitting in piles and no one around to offer any assistance or to straighten up. The customer service at checkout was painfully slow and the clerk appeared over-whelmed and disconnected from the process making the over-all experience very frustrating. I've about had it with the sales promotions which exclude the most popular brands and the double barcode stickering process which is confusing and ridiculous. I also noticed that Macy's had been charging my account a four dollar monthly fee for carrying a zero balance I think their entire business model is skewed and it's just a matter of time before they close up shop. This experience tonight has me seriously considering shredding my card and deleting the app so I'm completely disconnected from this dysfunctional company.
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November 2016 by Sylvie N.
I have 2 reviews for Macy's here they go: 1. Johnny during Thanksgiving was excellent and couldn't asks for better. He has speed, charisma and has chilvery. He helped to carry all of my packages to the register since there's no shopping carts. 2. After bringing all of my packages to the car and I heading to the Lancome counter. There I was greeted with a fabulous inviting smile and her name is Eve. Not only did she give me a relaxing makeover she also gave me a skin analysis, wrote down the products she used on me and also helped me save money by opening a Macy's card. What a fabulous experience I had that I will be returning.
