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January 2024 by Janet S
TERRIBLE SERVICE! I purchased a $1500 Alpine audio system and paid $400 to have them install it. After I left the shop, I was unable to access the settings to change the date and time. When I called to ask about it, Rob said, with no apology, "Oh I guess we need to install an update." REALLY!? You didn't think to do that while it was being installed? And you didn't think to check to make sure it was working properly before you released it to the customer? Then, Andriod Auto (connected by a cable to an obviously loose jack) started to cut out. Upon my FOURTH visit to the shop, they tried to tell me the problem was caused by an Apple setting being turned off. SERIOUSLY!? As soon as I drove off, it started cutting out again. Another call to Rob, who said he would call the Alpine rep and get back to me. Guess what? HE NEVER CALLED BACK. Upon my FIFTH VISIT, I was told that the problem was the "cheap" cable I was using, so Rob SOLD me a $30 cable. Guess what?! Within an hour, it stopped working. ANOTHER call to Rob, who again, without apology, said he would call his Alpine rep and get back to me. That was three weeks ago and surprise, surprise, Rob never called back. His attitude and actions clearly demonstrate little to no interest in customer satisfaction or in resolving problems with his merchandise.
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January 2024 by Mary Keenan
Just had alarm and remote starter installed this morning. Sean and Kyle are nothing short of PERFECTION! On a scale of 1-10...they are a 20+! Please do not hesitate to go to EXTREME AUDIO for all your vehicle needs and/wants! PROFESSIONAL...PERSONABLE ...KNOWLEDGEABLE! Went over and above to explain and make sure I understood the operation of the system. Thank you guys so much for giving me peace of mind !
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January 2024 by Josh Atz
Classic example of exceeding expectations on every front. Had them install Car Play. Easy to schedule, completed the work well ahead of expectation, fully explained the installation as they took the time to tour me through it. Nice people. I couldn't be happier with them and their work.
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January 2024 by Steve Bertrand
It's not often that I share a review for a local business. However in this case I feel this is deserved. We recently had remote starters installed in 3 of our cars. I was unwittingly meeting my wife there to pick up our son's car after installation. I found out (by accident) my car was next to have one installed. "Merry Christmas" my wife told me. I must say Extreme did all 3 of our cars in an afternoon. The service was quick, professional and affordable. I can't believe I have waited this long to get a remote starter. As winter has arrived, I use my remote starter often since my car gets the driveway to sleep in. Thank you Extreme Audio & Performance. I highly recommend them for your audio and remote starter needs.
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December 2023 by Lynann Podolski
I would highly recommend Extreme Audio! Rob and his staff are amazing. I came in the week before Christmas with no clue other than I needed a stereo and back up camera for my son's car. Rob walked me through choosing products and even explained how to use everything to my son when it was installed. He is very professional, knowledgeable and definitely took his time to make sure we were comfortable with it all. From someone who was giving it as a gift but had no idea what I was doing, he made sure to share his knowledge and that made all the difference. Thanks again Rob!
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December 2023 by Fitz-Roy Pinnock
While researching installers for a remote start system for my car, I randomly selected Extreme Audio. I was impressed with the professional manner in which my call was handled. I was provided with enough information to make a decision as to the system to be installed. Most impressively, I was told that there was opening to have the job done on the very day of my inquiry. I took my car in and received a warm welcome. The store was neatly laid out will a wide variety of car audio equipment. I left my car at the shop and was surprised when I was contacted and told that the job was done and car ready for pickup in just over two hours of leaving it at the shop.Rob and his coworker at the desk (whose name I do not remember at the moment) made me feel that my business was appreciated and ensured that I was satisfied with the service. I will not hesitate to welcome Extreme Audio to anyone who is looking to have car remote start or other audio installation service performed.
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December 2023 by Zachary MacMinagil
I've been taking my vehicles to Rob for 10 years now. He has done a full alpine system build in 2 vehicles - head unit, speakers, amp, subs, and box. He's also taken care of tints for 2 of my vehicles. Most recently, he installed a remote starter. This business is extremely professional and has great customer service. You really can't ask for anything better. I trust that leaving my vehicle with Extreme Audio that the job will be done properly. I've never had a reason not to come back. Thank you!
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December 2023 by SimoneAAA
Rob, the owner of Extreme Audio rocks! He is knowledgeable and honest. I went into Extreme Audio bracing myself for an estimate of hundreds of dollars to replace the after market remote starter that I couldn't get to work any more and an older Kenwood digital multimedia receiver that I couldn't connect to my new phone. In less than 15 minutes, Rob got the remote starter to work by reprogramming the remote and showed me how to connect my new phone to the receiver. AND he didn't charge me! I will definitely be using Extreme Audio for all my future car audio and performance purchases. I highly recommend Extreme Auto to anyone looking for honesty and great customer service. Thanks, Rob!
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October 2023 by James B.
Great experience and transparent pricing. These guys are 1 of only 3 certified crutchfield installers within 50 miles of Hartford. Of the three this shop is the most honest and transparent. Can't wait to come back!
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October 2023 by Dale N.
I had a remote starter installed and tinted the glass on my car. They expained my options and treated me fairly. I was impressed with their workmanship. Will return with my next project.
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September 2023 by Colin McNamara
Had a great experience with Rob last Friday. I was looking into getting a car radio installed, and determined I could do the job myself. Not only did I get a great deal on the radio and harness at Rob's shop, he removed the factory radio for me (he had the special tool that enabled him to do it in about 10 seconds and saved me from having to order it on Amazon), and walked me through the process of installing the aftermarket radio. He went as far as crimping the wires of the wiring harness that was needed for the install as well. Great guy! Great service! I will come back to him for all my car audio needs, as I have had the misfortune of using big box stores in the past and not had this type of customer service. Thank you Rob!
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September 2023 by Katrina Anderson
Rob and his team were beyond accommodating and professional. While they worked on my car, there was a slight issue with paperwork (not their error) and Rob stayed on the phone for over 45 mins to remedy the issue. They went above and beyond to repair damages a previous shop had done - and didn't charge me. Wildly impressed by their team and their customer service. Thanks guys!
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September 2023 by Randy Casiano
Rob was extremely helpful and answered all my questions I had regarding getting a remote starter installed for my vehicle. I went in on Thursday and had an appointment set for Saturday the same week! The process was super simple and my vehicle was completed in 2 hours as I was told. I definitely recommend Extreme Audio & Performance!
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September 2023 by KIMBERLY M
I have been coming to Rob for over 30 years for ally vehicle upgrade needs. His team is professional and experienced.
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August 2023 by Manzoor Ali
I recently visited Extreme Audio and I had a remote starter that was purchased elsewhere. The remote ms were not working properly and the technician Shawn came out and got it working again!This shop is amazing and has excellent customer service and their showroom is amazing and well stocked!Thank you so much!!
