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March 2023 by Jonathan Goranson
Finally got to visit after doing some business over the phone 18 years ago with Pete. Great inventory, selection and people. One of the very best examples of why we need to support local businesses and how great a family can run them!
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January 2023 by Miles
I've never been more comfortable trying out guitars in a shop. I drove over an hour to get here and the customer service made it completely worth it. They have an incredible selection of great sounding instruments and went out of their way to make sure I found the guitar I wanted. Highly recommend this place.
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June 2022 by Ben Wood
I’m not sure how long this review will be, but I will say upfront that buying a guitar from DuBaldo Music was a great experience, from day one until I took delivery of my instrument, and beyond!I ordered an Alvarez-Yairi Honduran series (FYM66HD) guitar from Pete at DuBaldo music in April 2021.For those reading this review in the somewhat distant future, allow me to set the scene a bit:There was a LOT going on in the world during this time. The COVID Pandemic was still raging, and supply chains were snarled at every turn.Ports were closed, dock workers and truckers were striking or working limited hours under delayed timelines. Parts availability was questionable at best, etc.VERY long story short: The guitar had to be hand built in Japan, then shipped to the west coast, then shipped to St.Louis, MO, then shipped to DuBaldo Music in CT before I could take delivery. All the while, considering the conditions of the world as described above.Pete, Lisa and everyone else at DuBaldo music helped me along at every stage, kept me updated, empathized with and tolerated my frequent calls for updates, contacted the distributor in St. Louis on my behalf, and were generally very pleasant to work with over a period of just over one full year.I will not pretend that I wasn’t itching to receive my guitar, or that the extended delay didn’t bother me. It was a maddening wait!But I want to make it crystal clear:DuBaldo music did their absolute best to get it to me as quickly as possible, considering the extremely challenging circumstances. I can’t say enough about their customer service. It was exceptional at every stage!When I made my order over the phone, Pete answered all my questions and made sure I was comfortable with what I was ordering as far as the specs were concerned. We made a deal on a VERY good price, and the wait began.I won’t bore with the details, but between Japan and Connecticut there were numerous significant delays. Mostly unavoidable and one or two caused by decisions that St.Louis Music made, and/or failed to communicate ahead of time.Pete and Lisa worked through all of this for me deftly, and professionally.I am not local to the store. I live in DC, about 6 hours away. When the guitar finally arrived, there were 3 in the order, and Pete and Lisa let me know that I could have my pick of the three. Instead of having Pete play them for me over the phone and choosing from pictures, I decided to drive up and try them out in person, and drive it home myself.Lisa and Nick were more than accommodating, and I was made to feel very comfortable while taking my time to decide. All 3 guitars were incredible instruments and it was a tough decision. Nick provided periodic feedback and assistance as I tried them over a period of about 3 hours. I never felt rushed, bothered, or unimportant. They made sure I was attended to but was not hovered over.They knew exactly how to help a musician pick an instrument, and it is clear that they wanted to make sure I was equipped to make the right choice, and leave satisfied.On the way out, as they knew I was a visitor, they even provided local restaurant recommendations, since I had mentioned that I was making my best effort to eat at great places while I was on the road.I was, and am still, very happy with the decision I made, and with the entire experience of buying from DuBaldo music.I cannot recommend them highly enough!My only disappointment was that after a year of talking to him several times a month on the phone, I didn’t get to meet Pete in person, since he was out sick the day I visited.Hopefully he’s feeling better now, and if I’m ever back in CT, I’ll be sure to stop in and thank him personally!Thanks again to Lisa, Nick, Pete, and everyone at DuBaldo for a trying, long lasting,, but ultimately completely satisfying experience! The guitar is utterly amazing and will be with me forever, as will the experience of shopping with you.
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April 2022 by Mike Gervasi
That was likely the most pleasant guitar buying experience I have ever had. I could not recommend patronizing this amazing store more. Thank you so much!!
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March 2022 by Mike Gervasi
This was the most pleasing guitar buying experience I can remember in all my years. My complements to Peter and his handling of my purchase. Every detail was perfect!
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November 2021 by Johnny Womack
Great store! Love the selection of Ernie Ball Music Man instruments.
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October 2021 by Brian Elwick
Pete and his staff are a great group of people to deal with. I can't recommend this place enough.
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May 2021 by John Snyder
Phenomenal shop that really personifies customer service! Pete is a great guy to deal and talk shop with. My guitar arrived safe, secure AND quickly. I can't recommend DuBaldo enough, just give them a call or stop by already!
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May 2021 by Adam Rogozinsky
Fantastic service, fast shipping, and competitive pricing.
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November 2020 by Mickey Wyllys
Top notch music store for lessons, gear and service. Dubaldo/Bellers does it all and does it the best. I am frequently impressed with the patience the staff displays when guiding me through a purchase or helping with technical things I might not understand. I recently purchased a new guitar and thanks to Pete's setup I am having a blast. This is not GC - shop local, shop Dubaldo/Bellers.
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May 2020 by Michael Shelton
Prompt and professional! Recently purchased an SBMM Majesty guitar online and it came in perfect condition with Dubaldo only upgrades, Will definitely recommend them and will be making more purchases in the future. Thanks Dubaldo team!!
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May 2020 by Dave Klein
EXCELLENCE in customer service!
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April 2020 by Rich Maxwell
I've purchased a few Music Man basses and guitars from Pete and the crew down at DuBaldo Music and Beller's Music. Most recently, I purchased the new 2020 EBMM Sabre Guitar in Bougee Burst. First, the guitar is beautiful and one of the most versatile guitars that EBMM has in their line up. Second, the communication with Pete and Lisa was fast, accurate, and they answered all my questions very quickly. They also allowed curbside pick for me! Finally, upon getting home, I opened the case to the guitar to find all kinds of cool extra case candy! Such a great touch to the overall customer experience! I highly recommend checking out DuBaldo/Beller's Music for your musical needs, especially if you're looking for a EBMM!
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March 2020 by Roscoe C.
Great shop, friendly staff. The owners are particularly wonderful people and they take care of their customers without hesitation. If you go in, ask for Pete. Tell him Roscoe sent you. You won't get a discount, but tell him anyway. When I first went there, I was looking to get some lessons, and boy did I learn! I was looking specifically for bagpipe lessons and within two weeks time, Pete had me playing the saxophone solo from "Baker Street" on the 'pipes. They taught me so well, in fact, that I recently formed my own band - "Abbot and The Rosh Hashananana's". We'll be playing locally, but I have no doubt that we can make our band the next musical phenomenon - like Creed.
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March 2019 by Jason Shoenfelt
I contacted a few companies about a BFR wiring harness for my Sterling JP100D, not only did they tell me they could do the harness, they built on and put it up on their website that afternoon. I am blown away by this customer service.