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October 2024 by Glp Gagne
avoid. they are a parasite, sucking your money monthly. we're 'cutting the cord' (getting rid of cable) and the customer service rep last week said our internet and phone bill would not go up. which would be $70/mo. Today, i called to cancel and they said it is bundled and would still cost $193/mo and that is without cable. My next action step is get rid of cox cable altogether.
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August 2024 by Dinorah Cruz
my wi fi goes off more then 10 times a day i pay $90 a month for awful service i work from home and with this wi fi is imposible i hate it and to make it more dificult is the only company that covers my home area? i wish there was other companies around uhhhhhh like ATT to say bye to COX for good…………..
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July 2024 by Obert W. Burke, Jr.
APPARENTLY, THE BRICK & MORTAR FACILITY IS NOT OPEN TO THE GENERAL PUBLIC. HOWEVER, A KINDLY GENTLEMAN DIRECTED ME TO THE RETAIL STORE LOCATION, WHERE I WAS GREETED BY AN EXTRAORDINARY HELPFUL & POLITE YOUNG LADY THAT SWIFTLY TOOK CARE OF MY BUSINESS WITH UTMOST PROFESSIONALISM & CHARM!
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April 2024 by Pamela Rhone
Over priced Internet ??
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March 2024 by Jack Walls
This company sucks. Get your support and billing OUT of India.
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November 2023 by Diane
Awful, awful business. I would not recommend Cox to anyone. They turned off my cable and internet 5 days before it was even due. Over billed me. To many good companies out there. No need to give your hard earned money to an awful business like this. I wish people would stand up and let Cox know we are not going to put up with companies that are bullies and crooks anymore.
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November 2023 by M B
They charge you for internet speed 70 Mbps
You get less than 30 Mbps
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July 2023 by Mg Bkt
They charge you for internet speed 70 MbpsYou get less than 30 Mbps
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July 2023 by Kevin Lindstrom
Wanted to setup service, they said I had a line already installed. Turns out the line was cut. Scheduled the technician to install the line, it ends up being a few days. Technician calls me the day of and says he’s 45 minutes away in the wrong town at the wrong address. I call back and all they can do for me is schedule an appointment for 6 days in the future. I can’t work from home to watch my cat, I can’t run my business. This is completely unacceptable. Mistakes happen, but to be unable to fix them in a timely manner is ridiculous. Terrible company, I feel bad for the technicians who work there.
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June 2023 by Steve
We had added video service to our internet. I picked up the equipment at the store on Deming st but could not get it to work. After spending time on the phone with customer service it was determined that a technician needed to come out. When the technician came it was determined the equipment we received was defective. The replacement he had was also defective. He said a lot of their equipment was junk and sounded quite negative about the company he works for. He finally found a cable box that worked and said we are all set. Weeks later we get a bill that has an extra $100 for the service call to replace their defective equipment. I find that to be a very shady business practice and had to call to have it removed. I was told the technician authorized the charge. They should look into who they hire unless this is what they are trained to do.
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June 2023 by Fredrick Beimler
Worst company EVER! Cannot wait until Frountier gets on Lamplighter Drive in Manchester, CAN NOT BE FAST ENOUGH! Frountier please save us! COX is doing nothing besides giving lip service
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March 2023 by Rick Stahr
Worst of the worst. Never delivered promised speeds but the price is the price regardless. This is the state of the monopolistic infrastructure. Come to us Frontier, or other providers, this company is drunk on poor customer service.22 year customer and they punished me (cut off service) when I asked why I wasn't getting what I pay for. Follow-up with agent (via cell phone) was near abusive.Can't wait to leave them. I need options.
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December 2022 by Geoff Landon
Internet has been down 3+ days and the only update we get is "there's an outage" with no ETA. Live chat is useless, people in store are useless and unfriendly, and when you finally get a human on the phone they hang up on you midconversation.
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December 2022 by B STIZL
Overly priced, Verizon is a better deal. 1Gig speed for $79.99. Can Cox match or do better than that? Nope cost much more and not interested in a promotion that won't last. That price was the regular cost. If I had auto pay $69.99 1Gig speed. Don't waste your money with Cox.
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November 2022 by CHEVALIER STUDIO
Best internet in town
