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January 2024 by Nicholas Psaltakis
There are very few full service bank locations. Depending on who is working and what you need the experience will vary.
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August 2023 by Raquel Adames
Excellent client service!
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July 2023 by Vincent C.
I was trying to closeout my Mother's account - she passed away. I have gone back three times because the information I received was incomplete and unclear. It was a different document need each time. Also they failed to return two of my calls. Horrible customer service.
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June 2023 by Ashley A
Stopped by to get a Cashier’s Check for my apartment move in costs. The teller was friendly, quick, and efficient. I have had poor experiences with other banks in the past, even for simple requests. Glad to be a Citizens customer!
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January 2022 by Thomas Fowler
Everything is good.
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September 2021 by Jessica Cabanellas
Manager doesn’t know some information, new people on front desk constantly changing (not well trained to perform the job), only one cashier performing the job by herself.
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September 2020 by Olga Jacques
The staff is very professional and accommodating. Every interaction has been very positive . Including the customer service representatives on the phone gave me accurate information and were very polite. Thank you!
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January 2020 by Miguel Godoy
Worst branch ever, period.
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April 2019 by lissa
Horrible costumer service and very unorganized I would not recommend anyone to get this bank because your going to be jumping through a bunch of hoops to not even get done what you need too
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December 2018 by Brian B.
They wanted $7 to cash their own $25 check someone wrote me. Glad I don't have an account here.
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September 2018 by Nina Baccala
I hate most banks but these people are particularly heinous. They don't even deserve the one star I had to give them. They tell lies all day long. Promised me I would have the PIN the next day and of course no PIN. Can't tell you how many times they have made me pay 12 bucks for an overnight card that is useless because the PIN doesn't show up for another 5 days, after they lie to you and say it will be there the next day.
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September 2017 by Gigi Lemos
Ok ðŸ‘
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July 2017 by Eric P.
I was at Citisens for a student refinance application. It seemed everything was fine and the application was complete. They had asked for a few more files which was normal. After all said and done, it got denied because nobody told me that I could not refinance under the pay as your earn repayment plan. I was heavily mislead and even opened and account with Citizens. I should have been told up front (not in fine print) all things that could keep me from being approved. I called up and they said their policy is that I need to be in standard repayment for 3 months, but will only hold my application for 90 days, making that physically impossible. Why would you even have that policy? I find I very unprofessional and will continue to give Citizens negative reviews due to being completely 100% mislead.
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June 2016 by Kate M.
I have been with Citizens Bank for almost 10 years (at various locations) and have always had a positive experience. This Manchester branch in particular has always provided excellent customer service. Last week I needed a wire transfer for my home closing and Citizens Bank came to the rescue. I was given exactly 90 minutes before my closing to wire funds to the seller's account and it needed to clear prior to the start of closing. Nick, the Branch Manager, processed it, provided me his business card in case there were any problems and stated that transfers usually post within the hour.
When I arrived at the closing my attorney informed me that 15 minutes after I had notified her that I initiated the transfer, the money had cleared. I was extremely impressed (and relieved!) - it was one less thing I had to worry about for my closing. I also noticed another woman who was at the closing; a young woman who looked extremely upset and nervous. Turns out this woman was a customer of a different local bank and had initiated her wire transfer at 9:00 am - and at 2:00 pm it still had not cleared!
The attorney looked at me and said, "Well it looks like Citizens Bank is the place to be!" And I sat down at the table to start my closing and thought, yup, it sure is! A big thanks to Citizens Bank for helping make my home buying process a little less stressful.
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June 2016 by Kate Weaver
I have been with Citizens Bank for almost 10 years (at various locations) and have always had a positive experience. This Manchester branch in particular has always provided excellent customer service. Last week I needed a wire transfer for my home closing and Citizens Bank came to the rescue. I was given exactly 90 minutes before my closing to wire funds to the seller's account and it needed to clear prior to the start of closing. Nick, the Branch Manager, processed it, provided me his business card in case there were any problems and stated that transfers usually post within the hour. When I arrived at the closing my attorney informed me that 15 minutes after I had notified her that I initiated the transfer, the money had cleared. I was extremely impressed (and relieved!) - it was one less thing I had to worry about for my closing. I also noticed another woman who was at the closing; a young woman who looked extremely upset and nervous. Turns out this woman was a customer of a different local bank and had initiated her wire transfer at 9:00 am - and at 2:00 pm it still had not cleared! The attorney looked at me and said, "Well it looks like Citizens Bank is the place to be!" And I sat down at the table to start my closing and thought, yup, it sure is! A big thanks to Citizens Bank for helping make my home buying process a little less stressful.
