12 - 5PM
189 Hale Rd, Manchester“Irina and all the staff was very helpful, patient, and knowledgeable, while making this transaction attainable for me. i’m looking forward to placing them in my new residence.”
“If I could give Custom Floors 10 stars, I would!
Our 85-year-old bathroom desperately needed a makeover, and I had never undertaken a remodeling project before. The staff at Custom Floors patiently and expertly took me through the entire process, with stunning results! Everyone at Custom Floors is extremely knowledgeable, professional, and helpful. Carolyn understood what I was looking for right away and led me through their gorgeous selection of tile to find the perfect combination of wall and floor tile for our bathroom and introduced me to the lovely idea of adding a niche in the shower. Leslie was incredibly supportive, helping me to fine-tune the plans right down to obtaining the beautiful Carrara marble threshold that I chose. Leslie and Mike took the time to explain the entire process to me and worked to schedule the job when it was convenient for our family.
The entire remodeling job went incredibly smoothly. Everyone who entered our home was an expert who treated it with respect. The demolition team was unbelievably tidy and took special care to leave our beautiful original tub unblemished. Greg did a great job of reframing the tub area to allow for new plumbing and created a custom niche for me. Then he proceeded on a masterful tiling job. My home is older and not everything is square or true, but he took on the difficult task with patience and expertise, and the results are gorgeous!
Throughout the process, Mike came by regularly to check on the job and interface with the team, including our plumber, and each phase progressed in a timely manner.
We could not be happier with our remodeling experience with Custom Floors. In fact, we had them return to replace the flooring in our den. Not surprisingly, the gentlemen who came to do the work were highly experienced professionals, and the floor looks beautiful. I could not recommend Custom Floors more enthusiastically!”
“As soon as I walked into Schneider’s Flooring America, I knew it’s where I would purchase my stair carpet from. Ambre was amazing, I’m sure she could tell I was super lost, and without being pushy or overly “salesperson” like, she excitedly looked at my pictures and listened to my ideas and ran around the store with me to find the perfect carpet in a good range. I ended up choosing an option she had brought up and a different route than what I imagined and it was perfect! I didn’t get quotes from anywhere else as I didn’t find what I wanted from other stores so I can’t speak to the price point, but the carpet I chose wasn’t a budget breaker and I was good with the pricing based off the service.They communicated during the entire process, estimate was easily done, and Ambre even emailed me to make sure the small details I was asking about were covered and she just went above and beyond. I work in customer service, so I can attest to how great she did. She handled multiple customers without making me feel like a burden.Install went great too, If I remember correctly, Jeff was his name. He also did great, small details were nailed and he got the job done in a timely manner and without damage to the area outside what you’d expect for having carpet installed, touch ups were minimal and I was thankful for that!Overall very happy and will be going back to them for my bedroom carpet later on!”
“Howard Hale was highly recommended to us for our kitchen tile installation in the summer of '23. He did not disappoint. He was responsive and accommodated our tricky schedule. The installer did a beautiful job and Howard followed up to be sure we were satisfied. We are very pleased with our experience and the finished product is beautiful!”
“Don and crew did an amazing job in my house, both ,new hardwood floor for living room and new carpeting for the stairs. Couldn't be happier with the end result. Job was done quickly and professionally . Guys moved furniture, tore down and disposed of old carpeting , zero effort on my part. Definitely recommend and will hire again.”