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August 2024 by Marcie Maher
I was rear-ended by a young kid and need to have my bumper replaced. They disconnected the sensors for my blindspot monitoring. Since it’s been disconnected, the wires are corroded and the dealership would charge me $900 to fix it if Jim had not disconnected it when he took the old bumper off and put a new bumper on and never would’ve malfunctioned and been corroded he refuses to take ownership of it. Terrible business conduct
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March 2024 by Brandy Lynnette
DO NOT USE THEIR SERVICES!!!!!
I had an extremely unpleasant phone call with Jim. He’s very rude. I put my boyfriends phone number for later in the day in case I wasn’t home from work. Immediately he calls me and speaks to me and i ask how his day is going to be polite and he says not well because “your boyfriend isn’t answering my calls”. He was talking to me like I was ten years old and added in dramatics how he called my boyfriend “multiple times” with no answer (he only called once) and when he called me I immediately picked up the first time. There was no reason to be this rude to me at 9:00 am and it totally threw me off. Unfortunately I had to use their towing through State Farm which I will not be doing any longer. I’d rather use anyone else at this point. Being just plain nice goes a long way. However, if you are looking to pick a fight without having to make any real effort, Jim can definitely help you out there
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March 2024 by Leah Arel
This place is a complete scam!! They have fees posted for storage and charged $7 additional per day!! They were extremely rude and unprofessional!! Definitely do not recommend!!
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March 2024 by Eli Bowman
Jim, the owner is a really nice guy. Sadly my car that was towed to this establishment turned out to be totaled, and couldn't be repaired, so this review is solely about my interactions with the people who work there, and they were all very friendly and helpful. If you're ever in an accident and need to get towed and have a choice, have em tow it here. They are very upfront, honest and helpful.
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August 2023 by Gerald Boss
There are no words to describe how great the service is here. I have had a tow and two body work jobs done here, and wouldn't EVER use anyone else. Jim is totally upfront with info and pricing, and follow through. You will be amazed and happy using this place. Bravo.... Ten STARS wouldn't be enough.
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June 2023 by Lori B.
We were driving from Virginia to Maine and our 2003 Toyota Avalon would not start the next morning after staying at a hotel. Bob arrived in 15 min, really nice guy. On the way to dropping us off at the nearest Toyota dealer I was explaining how the car was acting and he said, "wait, I just saved you $500" he jumped out, popped the hood and cleaned our battery connectors. Car started right up. This was our 25th wedding anniversary road trip and Bob saved it!!!
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September 2022 by Rsebud
Thank you for all your help after my accident. You were extremely nice and helpful after a horrible event.
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June 2022 by Paul M.
I can't speak to to reviews on towing but I can say their auto body work is top notch. I've need auto body work a couple times over the years. The finished job alway looks like new. I highly recommend them for auto body work.
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May 2022 by Devra Daigle
I would definitely recommend this shop to anyone looking for help with their vehicle. Their work was impeccable and they went out of their way to make sure the services and parts were done to the highest quality. I am so glad to have this hometown family business that operates with integrity in my community!Services: Body & Trim
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October 2021 by Michele B
Thank you for all your help after my accident. You were extremely nice and helpful after a horrible event.
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April 2020 by Dennis Garcia
Awful company to work with very unprofessional and irresponsible. Will not recommend at all
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April 2020 by jelafleur
I just looked @ some work done on a friends car years ago at this shop and was disapointed to see the poor workmanship.
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February 2020 by Jesse F.
If I could give zeros I would. I have roadside service with my insurance company and needed my truck towed. They sent Bob's as one of their service providers. Well they arrived a later than what was estimated by my insurance company. In their defense they called letting me know they were running late. That's the only thing they did right. They picked up my truck (a very expensive vehicle I might add) and drop it off almost 2 hours later at the wrong dealer in the wrong town. I would like to know where he was with my truck when the dealer he dropped off to is only 9 miles from my house. Dropped it off without any information as to whom it belonged too. That dealer was waiting for someone to call. This was yesterday Friday and now it's Saturday now. Fast forward and they finally had to go through my truck and find an old vet bill with my number. They called to tell me they had my truck. I'm thinking my truck is at the my dealer being worked on. As I was calling the dealer to ask how my truck was coming along, the other calls me. How do you drop off a vehicle in a whole different address with no information? His driver put a gash on my lawn and I told the owner about it and he proceeded to say he was sorry, but he wasn't even going to reimburse me for the repair. I told him I had it all on my camera at home. I had the whole pick up on the camera. Please do yourself a favor, same yourself a headache and stay away from this company, they do not care about their customers!!!!
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June 2019 by Annette Odom
Horrible place to do business!
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February 2019 by Jordan J.
Never had heard of them before.i guess I know why now.Had to get my car towed a couple of days ago.They were quick but apparently the driver or whoever parked the car was so filthy and disgusting they left a giant oil/grease smear all over my arm rest.Totally thoughtless and unprofessional...so unless those are qualities you look for I would avoid this joke of an operation at all costs
