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June 2024 by Usman Mureed
Best buy is best to buy electronics
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June 2024 by Maria Capello
Purchased a replacement TV and I absolutely love it!
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June 2024 by Kristen C
What an absolutely horrible experience I had in this store. I purchased a phone via Verizon to be picked up here. I had done this before. But from the moment I entered the premises, I felt like I was disturbing the employees. That feeling was validated. To be sure, I got my phone. But when I asked for help activating it, I was sent to the "mobile" station. I went. The person there had no interest in helping me. Clearly, he had an interest in letting me know that he didn't approve of me being queer; that message was communicated loud and clear. I was asked to pay $40 to activate my phone. I declined, so I got home with a phone I could not activate. I went to a local Verizon store where I live (which, luckily, was populated by employees who weren't averse to helping a queer person, like me). They told me that Best Buy should have activated my phone and, despite some significant issues thanks to the lack of minimal help at this "Best" Buy, fixed the problem and sent me on my way. The take away point here is that the Best Buy in Manchester, CT--especially, but not limited to the Geek Squad employee who treated me like garbage on May 23 between 12PM and 1PM--is, apparently, not interested in serving queer people, or--perhaps--doing their job at all. I will never return here. I may never return to "Best" Buy at all, though this location takes the cake for worst customer service I've ever experienced in one of their locations. My advice? Buy your phone elsewhere.
RESPONSE TO STORE REPLY: Why do I have to go onto another platform, social media or otherwise, to express my complaint AGAIN? I expressed it here, now. You received it. Why is that not good enough? You need MORE time from me? More effort? Your reply says it all: Here's some more hoops to jump through, customer, if you want anything from us! You have no intention of doing anything, and clearly your employees know they can behave however they wish toward customers without any fear of consequence from you. I take the time to submit a detailed and clearly worded complaint here, and you tell me to go get on Facebook, or X, or whatever to say it again? Are you crazy? Fix the freaking problem! Maybe even try apologizing and thanking me for expressing a complaint and tell me you'll try to fix it or something. Even if you then blew it off and did nothing, that would be better than your response, which is essentially telling me to GTH. This store completely lacks competent management, and this reply to my complaint exemplifies that fact better than anything else I could say to do. If corporate officials at "Best" Buy ever read these reviews (and care, which I doubt), you will look into this disaster of a store and try to fix it before you go the way of Circuit City and Radio Shack. And maybe that would be the best thing.
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May 2024 by Edward Schneider
Good selection of electronics and appliances!
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May 2024 by Peg Bycholski
Don't bother going here in the morning. I needed help and asked two people if they could find someone. The front desk told me it would be a while because they are short-staffed in the morning. After waiting an adequate amount of time and no one appearing, I left. Customer service is at an all time low at this store, and I went elsewhere.
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May 2024 by Maryanne Bucher
Eve was a very friendly and helpful person ??. Thank you so much.
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May 2024 by Worhin
Great service and the manager Liam was very helpful with resolving all of the minor problems that took place. He was incredibly helpful! Thank You
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May 2024 by lasander williams
Best electronic around sense Radio Shack
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May 2024 by Robert Garretto
Typical electronic store
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May 2024 by Tony “Tiger” Vu
Was a good ideal experience at best buy store
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May 2024 by Joe Mitchell
I replaced my Orbi internet mesh system with a new one that the young man helped me pick out and to my surprise he didn't force a more expensive system on me in fact ha have me just what I needed and no more.
I had difficulty getting it set up to run the whole house as my older did. I was returning the new one and expecting to buy a another one more powerful. I got to the return desk and they offered to come out and set it up w/out buying a new stronger system, I agreed.
They sent Jonathan to my house the next day along with Ty. They tried but ran up against the same difficulties that I did. So at their suggestion we were going to try the equivalent Eero brand, but it was in a different store much further away. Jonathan said no problem and like a shot he was off and quickly brought back the new Eero system.
He installed it found the best places to set up the satellites. I had better internet coverage my house has ever had and faster. I'm very grateful to both Jonathan & Ty, Thank You !!
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May 2024 by Raymond Nunez
Customer service is more like blah, I went in, and maybe I was being judged as I walked through the aisles passing sales floor reps one after another, and not one asked me if I needed help. I got as far as the home theater section in the back where a young lady approached me if she could help me. I asked her for something that I was looking for, and she asked what it was for, and then I showed her the item on my smartphone. She directed me where I needed to go. Unfortunately, they didn't have what I needed. So I started walking to the exit but purposely walking by a group of sales floor associates that were having a conversation, only to see if they would interact with me, but they all glanced at me and continued their conversation. If I were a secret shopper, this store would be in trouble.
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May 2024 by Jurnalist Ŏroljon Kamol ŏğli
I bought phone!
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April 2024 by Susan Dunne
Terrible phone tree. It is impossible to get someone in the Manchester store to pick up the phone. The recording says the store is closed. It isn’t. It’s been open for an hour. All calls get transferred to corporate overseas. I don’t want to talk to corporate. I want to talk to the Geek Squad guy who left a voice mail on my phone a few minutes ago. Do I have to drive all the way to Manchester to talk to him? From a customer service standpoint, a major fail.
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April 2024 by barbara arbara
my my my today I decided to stroll down to the local Best Buy and golly I forgot my wallet! This was quite the conundrum you'd imagine, but the magnificent sir ray assisted me in my quest for a new camera and I am very satisfied with my purchase, was worth every shilling.
