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November 2023 by Pallavi Nemani
This is my worst experience with the optical place.Eye exam went well.But chosing frame,I am not satisfied.The lady she is so mean with customers.In my prescription she did mention PD.If I do not want to take frames that is my wish.Your job is to mention PD in my prescription.The answer she said you are not buying here.What that meant?I am really dissatisfied
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October 2023 by Monica Paredes
The services at the Manchester location were beyond excellent. White glove treatment from the moment I stepped into the place. Helena and Jamie took their time to help me find the right glasses for my type of prescription. They were patient and never rushed me through my selection. It truely felt like personalized custom service.I definitely will return.Thank you Helena and Jamie.~Monica
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September 2023 by Eve of The Garden
This should be your go to for your next investment. Very organized, and professional. I was able to purchase 2 glasses with the exam for what I paid for one pair at bjs without transition! Highly recommended
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August 2023 by Zoe Samba
They were fantastic. Every worker was so nice to me and it was a first time experience so they had a great first impression on me! 10/10 would definitely recommend. The only downside is that they don’t take medicaid but most places don’t so that’s alright but they are very friendly!
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August 2023 by Thanks
America’s Best on Pleasant Valley Road in Manchester was such a superb experience. All staff members, from the receptionist to the doctor, were welcoming, friendly, and were social. They made my experience enjoyable.
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July 2023 by Rahul Hegde
Eye exam was very good. Disappointed with interaction on 7/11/2023 when I went in with my own bought frames. They initially refused to put lenses in them. Then said ok they can put lenses if I accept liability that frame might break. I accepted that but after starting to take down my order, they also said that if they break the frame I'd still be on the hook to pay for the lenses! that was the final straw for me to walk out! It was a very confusing 10 minutes in the store with different policies told to me by the receptionist and the two salespeople/opticians in the store. Didn't seem like they were keen on being customer friendly.
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June 2023 by Joseph Grenier
I tried this business after seeing them advertised on TV. Well I made an appointment, showed up 30 minutes early, looked at frames, picked out the ones I liked. The Dr. took me in for my exam on time, sat down with a technician afterwards, and ordered my lenses. The whole procedure was flawless, in and out in under 90 minutes. Way better than Lens Crafters or My Eye Dr, no heavy sales pressure!!
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May 2023 by JustATeacher TodaysTeacherTip
My service was exceptional! I was in and out and the people there were so friendly. The doctor spoke in a calm comforting tone that made feel at ease. the manager greeted me at the door and there was a smooth transition for the glasses process. The manager, Jamie even knew my style of frames and was very patient with me. I would go back a million times more just because of the great customer service and care.The staff were informative and welcoming.
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May 2023 by Robert Idzi
Very friendly and informative staff. Helpful in finding the most comfortable pair of glasses I can remember. All for around $200 with lenses! The Doc is a really cool guy. Helped me find better contacts. The environment was clean, bright and professional. The entire staff here does an amazing job. See you next year for a check up and to see your selection of new styles.
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May 2023 by Brenda Hamlyn
Other than the lovely associates I would not go there at all. They're advertisement border lines fraud. If you have insurance it cost you more than if you don't. Did not find that out until after I was all done and selecting my glasses.And what is up with a non-professional doing my pre exam? The optometrist in most places start and finish your exam. This place you go from one room to another.It's been over a month, I am still waiting for a call or text or an email that my glasses are ready. I am hoping that when I drive across town my glasses will be ready.What a horrible experience if I could wait this place is negative 10 I would rate it a negative 10. So unhappy. No wonder it was so easy to get in with no notice. If you have insurance go somewhere else cuz this place in my opinion is a scam.If it sounds too good to be true it's probably too good to be true.
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April 2023 by Reese H.
my service was exceptional! I was in and out and the people there were so friendly. The doctor spoke in a calm comforting tone that made feel at ease. and the manager had a smooth transition for the glasses process. The manager, Jamie even knew my style of frames and was very patient with me. I would go back a million times more just because of the great customer service and care.
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April 2023 by Victoria Pon
I got my first glasses in Rochester from America’s best! I loved it. I needed new glasses so I went to the nearest America’s best which was an hour away from where I live. I had an appointment and went to 1470D Pleasant Valley Road, Manchester, CT, 06042. The lady at the front desk refused to let me continue with my appointment. She said I needed an interpreter and I explained to her that I DIDN’T need an interpreter and I preferred to write in English to communicate. She and the doctor declined my preference. It is against the American Disabilities ACT for declining my preference. I left and made an appointment at America’s Best in 893 N Colony Rd Suite C, Wallingford, CT 06492 on the same day. I had no issue there and the workers were so kind and very respectful!I would not recommend America’s best in 1470D Pleasant Valley Road, Manchester, CT, 06042!
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March 2023 by Laura G.
Yesterday I went in for an eye appointment and had a situation trying to figure out what my insurance changed to. I have to tell you Yari at the front desk is absolutely amazing. From the phone call to her earlier in the day to dealing with my insurance she was just so calm cool and collected and very welcoming. I even told her she was perfect for stressful situations because she just had that demeanor that puts anyone at ease. She deserves a raise!!! All praise to Yari!!! Ps she made phone call after phone call trying to figure my situation. In the end my new insurance was out of network but I plan on going back just to get my glasses. The variety was massive compared to Lens Crafters and my Eye Dr. Plus just being in that joyful environment is worth the extra money!!
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March 2023 by Barbara Lepage
The ophthalmologist was very kid friendly and explained everything to me about what was going on with my kids. The staff was very helpful also. Wish they had one in Massachusetts.
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February 2023 by Julie Brown
Manchester Connecticut store. Fahim the eye tech was excellent. Very pleasant and professional
