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June 2024 by NFN
Very friendly and helpful staff!
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February 2024 by Dwayne Gardner
A-1 Propane is community-oriented business that goes above and beyond to assist their customers. As the Assistant Director at Veterans Base Camp, I can personally attest to A-1's exemplary commitment to the residents of the state. VBC is a 501(c)(3) nonprofit charitable organization located in Chaplin dedicated to assisting veterans in need. During the December 2023 snow and ice storm, not only did we lose electricity but we ran out of propane for our emergency generator. Several veterans who live here depend on CPAP machines to assist in their breathing at night. Without power, this could be potentially a life or death situation. We reached out to the CT Department of Energy and and Protection for help and they recommended A-1. Not only did A-1 immediately respond with a delivery of propane but they stayed and assisted us bleed the lines and restart the generator. I would highly recommend A-1 Propane to Veterans and anyone else. As a Veteran my self, I say thank you, A-1 Propane!
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September 2023 by Sarah Montagna
As new customers it was easy to get set up, and the service since then has been prompt and reliable. Thank you!
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February 2023 by Martha Bernabeo
We recently installed a whole house generator. A relative referred us to A-1 Propane for propane tank installation. Lance Roberts came out to evaluate our situation and said he would contact the town to handle the permits. He helped us select where the tanks could be placed. He was extremely knowledgeable and accommodating. Dave and Vinyl installed the tanks and plumbing lines and were very efficient and careful in making our setup look aesthetically pleasing as well as secure and well anchored. They were friendly and kept us informed about the process. We were very satisfied and highly recommend A-1 Propane for anyone's propane needs.
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December 2022 by Jim Santana
Great company. Always there when I need them! Highly recommended
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December 2022 by Jessica Hernandez
Pleasant, courteous & accommodating: we needed new tanks & A1 made more effort than any other company around to assist us quickly & without excess charges; they were upfront about their efforts to try & deliver next business day, when they couldn’t make it they called to let us know early afternoon & were at the house first thing the next morning. Cost is reasonable & comparable to other vendors & their customer service both from office & techs exceeded all expectations.
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December 2022 by Sarah Curry
As new customers it was easy to get set up, and the service since then has been prompt and reliable. Thank you!
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November 2022 by David Delorme
Great company! I've been shopping with A1 for years. As somebody who owns my own propane tanks I usually call around for the best price. A1 is always right there. I recently switched over to automatic delivery it's worry-free. They put a remote control on your tank for no additional charge. It allows them to monitor your level from their office and they know when to come out and deliver.
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November 2022 by William Barnard
Customer service and prices are great. Good family on company.
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October 2022 by Kristen Klaja
I’m on vacation and this guy shows up unannounced, no phone call, email or text. He starts in with my daughter who has no idea what’s going on about why “his” tank has been moved. (We are putting up an addition to our house and it’s being moved to another location on the property. ) He then starts walking all around my property (without permission) looking for it and then He then calls and leaves me a nasty message! Beware of this guy and his business practices! My next step is the BBB!
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April 2022 by John Pattington
A great experience with a great company! The customer service and prices are very good! A pleasure doing business with a family owned Company like A-1 Propane.
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January 2022 by felicia roberts
Not only amazing service, but excellent representatives and prices! Consistently a satisfied customer ?
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November 2021 by mneadle
I just had a Generac whole house generator installed and don't have natural gas lines so needed propane to fuel it. A-1 Propane is local and I am very pleased I selected them. Lance came out to assist with tank location insuring we would conform to local code. His guys came out a couple times to install tanks, get me through inspection and then fill them. Always prompt, professional and a pleasure to work with!
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October 2021 by Mark N.
I had a Generac installed and don't have natural gas lines so needed propane tanks. Lance was very helpful guiding me through the process and offering buy and lease options. He came out to survey a location that met code and his crews came out twice for the install and then their truck came a 3rd time to fill the tanks. Very professional and organized. Smooth process overall. Definitely would recommend.
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February 2021 by Seth W
Terrible service! Lance is a liar...he gave us a price for propane and then switched it on us right before delivery. Typical Bait and Switch BS! Do NOT use this company! Not to mention they were late in getting the delivery to us...promised us 2-3 days...been 9 days and still no delivery.
