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March 2024 by Ashley S.
The pharmacy employee at the drive-through window cannot pronounce the names of common pharmacy medications, appears as though she's not seen the words ever, giggles when another pharmacy worker corrects her
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December 2023 by Sam Bradford
Very tedious automated attendant and the music on hold will drive you insane within 30 seconds. Now I've been on hold for 14 minutes. I'm going to have to find a better pharmacy.
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November 2023 by Erin Devine
I waited a while here in one line only to be told my script wasn’t ready. The clerk then made me go to another long line to find out why. I’ve never had to do that before at another pharmacy. I told my husband and he said they made him do that too. I guess this pharmacy wants to emulate the DMV. I’d go elsewhere if my insurance hadn’t created a de facto monopoly
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February 2023 by Robert Francis
I don’t understand all these negative reviews. Staff is friendly and openly answers all my questions. Americans have no patience.
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August 2022 by Iza Mied
Always busy! Bc it’s the only pharmacy in town. Staff is friendly I have no complaints
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April 2022 by Shelley Lipman
Tried to transfer my families prescriptions here but the online transfer didn't work and the pharmacist was not helpful. Will go somewhere else
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March 2022 by Robert Marcarelli (Ctchef2000)
The pharmacy is disorganized and Understaffed. At times you can hear them complaining about their job. There's always a wait even if you call ahead. And forget about going there from a doctor's office it will be at least 45 mins.
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December 2021 by Megan Benson
MEAN STAFF, UNHELPFUL, RUDE. I have been using this CVS in Madison, CT for a while now. Their staff is the absolute worst. They treat you like s***! They are never willing to help me or answer my questions and WILL EVEN HANG UP ON ME IN THE MIDDLE OF A PHONE CALL! The pharmacists have DENIED my approved prescriptions and have HUNG UP on me in the middle of phone calls! They don’t care about you. Doug is the worst by far along with the younger women. How can medical pharmacists be SO MEAN AND RUDE?? Anyone from this area will agree. Cannot wait until they are closed
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December 2021 by David Dorfman
very busy, but the staff is always helpful and friendly. Pharmacists try to help whenever they can. It is a competent and reliable pharmacy
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June 2021 by Ashley 55G
Helpful staff. Was in and out in minutes.
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December 2020 by Mark Goodman
I had a specific prescription which needs to be refilled on occasion. I am not close to needing it refilled- nevertheless I keep getting automated calls about the prescription nearly every day. I called the Madison pharmacy to ask them to have this practice terminated; I was told I had to call an 800 number, which I’m not going to do. After a 37 year relationship with CVS I will go elsewhere. Idiots!
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October 2020 by Michael M
How can you call the pharmacy and be told your prescriptions are in then when you arrive they are not and all they can say is "sorry"....Just horrible!!!!!!!!! go to Rite Aide
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August 2020 by Kelaino Hawkshawe
Good things about the Madison CVS: nice clerks and convenient location. Ultimately, though, the other reviewers are right--this particular CVS branch sucks. They seem to have a rather limited amount of stock, and they run out of products quickly, and take a long time to restock items. I would suggest going to the Old Saybrook CVS, as it usually has a wide variety of items continually in stock; it's worth the trip.Also, the parking lot here has a really awkward configuration, and there always seems to be too many cars, and not enough spaces. It's awful, and it's often a pain to get in and out of the lot.
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May 2020 by Amanda S
The pharmacist went above and beyond to help my husband and I pick up a few essentials while getting our Rx using the drive thru.
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March 2020 by Blue Bleeder CT
CVS is great, just has a bit of everything. If you have to pick up a prescription oh, you can also grab milk before going home. If you need a last minute gift, the seasonal section will have a suitable solution. Candy selection is epic!
