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December 2023 by Trevor Wyatt
This place I'd you need a boats has the best customer care and want to help buying a boat attention to detail. Just opened a detail service for boats and it is worth the time to give it a check out. The details are great for when you don't have time the boat comes out looking as new as possible . Come on down they will be waiting to give you the help you need the Reynolds way.
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September 2023 by Jack Capuano
Great experience. The service was bang on. Ross, Cayce, and Chris were very knowledgeable as they walked me through every step of the process. Great customer service and had my boat ready a day early. I appreciate the time they took explaining all of the details of the service. They went above and beyond. I would highly recommend buying a boat or seeking services at Reynolds' Boats.
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September 2023 by Chris Palmer
The worse service I ever had on my boat or anything for that matter. Been taking the boat here for 4 years . Left the boat there for a month.This year was a total disaster with disrespect for my boat (left a mess -ex. Cigarette butt,parts)and the customer(me). Ignition wire disconnected.trailer wiring not fixed correctly.Wrote a letter to the ownership. No response. Since then I had work rechecked by another mechanic. Wrong oil was put into engine. Lower gear oil was not changed all the way. . Black oil with metal filings still caught in the plug and not cleaned. Only one fuel filter was replaced.Air filter was not changed. protective boots to positive connections were not put back on. They ran a new line from the trolling motor back to the batteries hopefully that was correctly installed.I will have it checked as well. Service and workmanship are subpar .I hesitated to put a review out there, but get the feeling they don't care. BEWARE8/15/2023 in addidion,cowl bolts were missing from the engine.
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August 2023 by Michael Lombardozzi
The Reynolds’ team serviced my boat and it was ready when promised even though it was during the busy summer season. Communication was very good. Ross, the service manager, thoroughly explained the repairs before they were performed.
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August 2023 by Scott Jacobs
I cannot write or say enough good things about Reynolds Boats in Lyme CT. I have been a customer for over 24 years and purchased a Skeeter Aluminum Bass Boat ( ZX17) 23 years ago.Whenever I have needed service no matter how simple or complex they have always stepped right up and taken care of my issues.This year to start my tournament fishing season, I had a funky oil leak and a motor that was running very rough. Ross Moxon and his brother Cayce were fantastic at diagnosing my issues, keeping me informed of their progress and each suggestion they made to fix the issue was spot on. My boat is running like its brand new, the oil leaks have vanished and my motor sounds and runs great.They also understand, and being fisherman themselves, how important it is to fix my issues quickly and do everything they can to get me back on the water as soon as possible. They take pride in their work and do everything they can to fix my issues fast, at a reasonable cost and with a smile and a Thank you as I leave their dealership.If you are considering purchasing a new boat or your current boat has or needs service, I recommend them with the upmost confidence and once you experience working with them will feel the same way I have for the last 24 years.Thank you Tom Reynolds and your entire team for the work you do and for keeping my Skeeter on the water and out of your repair shop. :-)Have a great fishing day and call Reynold's if you need anything for your boat.Sincerely,Scott JacobsGranby, CT
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June 2023 by Jeremy smith
Chris from Marine parts was extremely rude and disrespectful.At first played a great person then when the deal didn't go on his favor he was very rude. Poor service
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November 2022 by William Bigsby
I called Reynolds marine for a service quote and I spoke with Ross and I spoke to him about a few upgrades that I wanted to be installed on my boat, Ross and the Reynolds team were amazing and I received my boat back before I anticipated.The work was clean, neat, and my wife and I were also recommend a spot to have breakfast by Ross "HANGRY GOOSE" THE FOOD WAS GREAT WE HIGHLY RECOMMEND REYNOLDS MARINE FOR ALL YOUR BOATING NEEDS.Thank you Reynolds marineThe Bigsbys
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November 2022 by Mark Montigny
Great customer service in the service and sales department it’s been a pleasure meeting the staff. Always feel welcomed from my purchase until recent. I will continue my business going forward. Thank you to everyone that made me feel like I was number one ?I totally understand why you are one of the top dealers in Ct again thank you for everything I love my boat as well ?
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November 2022 by R. Macdonald
Super friendly, no pressure, and knowledgeable staff. I was able to get some great insight into best ideas for boating that will fit my family's needs.
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November 2022 by Martin Winzer
Fantastic service - and at lightning speed! Our outboard quit on us and we were in need of a repower. Of course, with current supply restraints we were getting lead times of over a year, not only putting an end to this season but also being off the water for most of next year. Enter Reynolds boats - not only did they have what we needed (2022 Yamaha F-150) in stock, but we discussed details on Monday, I brought the boat to their shop on Tuesday and picked it up with a brand new engine, controls and gauges on Thursday morning. Bryan and his team are amazing. Instead of having an expensive paperweight in the driveway for a year, they had us back on the water quicker than it takes most people to even call you back!
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November 2022 by Gabriel Dispoto
Ross in service was a great help when getting my Skeeter fixed up. Bryan in sales is also top-notch in his boat knowledge. Tommy Reynolds and the crew run a great business. I highly recommend from personal experiences.
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November 2022 by Vance Manchester
Couple of weeks ago I purchased some new lithium batteries from Reynolds’s Marine. Not knowing a lot about lithium batteries. There a new service manager Ross , that walked me through step by step of the benefits of upgrading to these .Through the entire process Ross helped me through the installation , to them changing the batteries over night and making sure everything has right . He also made sure that my charger was compatible for lithium batteries. Tom Reynolds already has an incredible cast that he’s assembled at his marina. But with the hiring of Ross and his brother Cayce who is now the parts manager. The crew has reached All Star status. Here in the Northeast we have such a short season to begin with. You can’t afford to be sitting home for a day, let alone a weekend. If you need any service done to your bass boats ? Don’t hesitate to call Ross. After the sales service is everything in New England . And the service you get at Reynolds’ second to none!
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November 2021 by Colleen Magnus
Reynolds Boats has been really great to work with. I have used them for engine repair, bottom painting, electrical work, and hauling my boat in and out of the water. They have great knowledge of boats and the CT river area. Pricing is fair as well. I plan on continuing to use them from now on!
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November 2021 by Dustin Li
Ordered and picked up my Phoenix 920 Elite through them. Bryan was super knowledgeable and helpful and answered any questions I had and also gave tons of helpful tips on the boat. Best dealership experience I have ever had, don’t hesitate to buy from them!
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November 2021 by Evan Roberts
Bought a new phoenix 721 from reynolds. Love the boat. Buying experience was great. Dropped off for a few warranry items and service. Great price for the service and winterize and also took care of warranty items without and hassle. I will.continue to buy and service with them from now on.
