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August 2024 by Joe DiBlasi
I will not go to Litchfield Personal Car Wash Again. I gave this place enough chances. Number one reason they are NOT friendly! I said Hello 3 times this morning to get a ZERO response back. They were to clean my windows they did not and the car over all cleaning was only fair. I will go to the Torrington Car Wash going forward.
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July 2024 by Beth Goulet
Ripped my hood emblem off. Manager who did not call me (as I was told) gave me a song and dance once I went there. Sadly, “ the customer is always right “ mentality does not exist there. Also, always dirt left behind on back of auto.
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May 2024 by Anne Gallagher
Car wash is horrible. Nothing is cleaned properly. I had to go home and spend over an hour washing my windows, cleaning the windshield. They said they would wipe the mud off from my pup and I still had mud everywhere. A waste of money and time. I've given them a couple of chances and they are terrible. Dont go there ever!!! So Over them!
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January 2024 by Daniel Dieterle
Just got a wash. Paid for platinum. That should include everything including rims. They wand washed my front tire on oneside then I went through. There was soap left all over my truck I pointed it out and they said they would wipe it off. 1 I want it rinsed off 2 they can't reach the middle of my hood so now it's going to be left. I then said are you going to do my rims? He said all done I said you didn't touch them he said all done and walked away. NEVER AGAIN
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December 2023 by Catherine Lavoie
I’m a regular customer and I really like this place. Staff are attentive and helpful. They get the job done. Excellent.
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November 2023 by Hardy Helburn
Used to be great but new management is extremely rude and unhelpful. Told me my car was too dirty to clean.
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October 2023 by Rose Buckens
Thank you for complimentary car wash today. Last visit something was vacuumed up by mistake ! Great customer service !
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October 2023 by Frank
The guy in the front, the one who collected the money - with the beard, is not a good worker. He vacuumed and didn’t go under the mats. I told him that there is dirt under there and he said that there wasn’t. He picked up the mat and there was dirt. He went over it for about a second, didn’t get under the seat and hardly went along the side. They do the minimum at this place. It is also very high priced. I went to another place and vacuumed myself. We just moved here. I’ll never go back. It is the worst car wash I’ve ever seen. I get car washes every two weeks.
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August 2023 by Robert
Thought it was full service. It's not truly a full service. Car came out still dirty.
I don't know what happened but at one time a five star
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August 2023 by J R Scappini
This place is terribleRude Staff that looks like they are all on home release and the worst wash aroundMy car came out filthy and I pointed it out and the manager got an attitude. My rims were still filthy and the back of my car was filthy as well. They should have noticed it and said hold on we ant to run this back through for you. Go to Torrington , this place is terrible. I cancelled 3 monthly plans
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August 2023 by Nikolas Weinstein
It was great! They had multiple diy vacuums, and great service.
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June 2023 by Artie P.
Horrible car wash horrible service never ever again and it was $35 for a car wash which is fine if they did a good job staff was so rude never in my life
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June 2023 by william smith
was on my way after hair cut out that way....my regular purple elephantdoes a better job....
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June 2023 by Ray W.
AVOID! They cracked our front windshield, then told us it wasn't their responsibility because it was the machine's fault and not theirs! The workers were rude and dismissive and completely unapologetic. It's mind boggling that I paid them to damage my car.
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May 2023 by Eric Edwards
Bad driveway, bad machinery, understaffed, decreased wash options. Went downhill fast, moving my monthly membership too Platinum. Their wash actually works.
