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July 2023 by Kevin Perry
Have not been able to get in safe deposit box during covid! 2.5 years.
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January 2023 by Albert Legace
Key Bank is very nice and friendly very clean inside and out and they treat you like regular people not just like another person that they have to deal with. I personally would recommend using key Bank to people that are looking for a bank.
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August 2022 by Hades Viper
Dispute system is a joke.Check deposit at atm on 8/27, was only given 9$ of my almost 300$. Filed a dispute, now, 9/9, still not reconciled, still missing my almost 300$. Was told 2-10 days. Now I'm being told [[full 10 Business days]]. Credit to my account can take 3-10 business days to be approved unless my dispute clears first.Customer of 6 years, no issues this whole time, until now. Handled ridiculously. Still waiting for my money.
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April 2022 by Trevor Watson
If 0 stars was an option then my review would most definitely be a 0. This branch is horrible. First off they Hold your checks for 7 buisness days while saying 5 so i had to wait over a week for a 50 dollar check multiple times. Then they wouldn't even cover a 3 dollar charge when I have overdraft coverage and protection but let google play store overdraw my account 3 dollars twice in a week and kept charging me fees for the two 3 dollar charges and gave me no notice so i log in and now they say I owe 300 so its safe to say my credit is gonna be ruined but they are not getting a dime from me and I will be taking my business elsewhere.
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December 2021 by Gregory Waterbury
This is definetly one of the worst banks the putnam branch was super friendly and never had an issues I had a dispute a while back and the lady on the phone was giving me a lecture basically making sound like I wouldn't get my money back like the money would be coming out of their pockets but if it had happend to them it be a whole different story and on top of that I'm always being charged alot of maintenence fees and I'm always owing the bank it's ridiculous
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December 2021 by Fatty DoinKs
Don't go through the drive through unless you have an hour to kill, people who work here are insanely slow
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September 2021 by Lexxy Tinker
Dispute system is a joke.Check deposit at atm on 8/27, was only given 9$ of my almost 300$. Filed a dispute, now, 9/9, still not reconciled, still missing my almost 300$. Was told 2-10 days. Now I'm being told [[full 10 Business days]]. Credit to my account can take 3-10 business days to be approved unless my dispute clears first.Customer of 6 years, no issues this whole time, until now. Handled ridiculously. Still waiting for my money.
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May 2020 by Ebiasaf De Anda
Lieing bank doesn’t like it when u take your money out. When waiting for my money from vault they tried claiming my social was not in file to stop me. When I confronted them about the lie they changed their motives. Be careful with the danielson branch very shady.
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March 2019 by One Hunnit
There should be a no star option with how bad this branch is, their Employees can't even Identify a real license, It has a seal on it like are you serious, no money till monday now because of how Incompetent these people are 0/10 P.S the Putnam branch is way better.
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January 2019 by Matt Comeau
Always ridiculously slow. Tellers actually have little powwows about their schedules while you wait. At least 15 minutes for each visit. And that's with doing cash deposits every time. They are friendly at least.... most of the time.
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May 2018 by Laura Morris
I tried to close a safety deposit box and the tellers took my key and told me I was all set. I no longer have a safety deposit box here. They called me to tell me that I needed to come back and sign paperwork that the teller forgot to give me. I asked if it could be emailed to be due to their error but they declined. I did not have time to go back and I was just sent a bill for $35 for a safety deposit box that I no longer have and that an employee failed to do their responsibility while closing. I left this bank 2 years ago due to bad customer service and even after I am no longer a customer here they still find ways to give me bad customer service.
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April 2018 by Laura Morris
I tried to close a safety deposit box and the tellers took my key and told me I was all set. I no longer have a safety deposit box here. They called me to tell me that I needed to come back and sign paperwork that the teller forgot to give me. I asked if it could be emailed to be but they declined. I did not have time to go back and I was just sent a bill for $35 for a safety deposit box that I no longer have and that an employee failed to do their responsibility while closing. I left this bank 2 years ago due to bad customer service and even after I am no longer a customer here they still find ways to give me bad customer service.
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November 2017 by Tito Pacheco
Charges for using my card at another bank while they transitioned from First Niagara Bank. I withdrew all my money due to their deceitful ways
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November 2017 by Steven Rhoads
Great bank very helpful
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September 2017 by Lisa Yaskovic
I had nothing but issues with this bank. I had an account at the same bank for 20 years and when they took over I gave them a chance but they let me down so I left and went to Charter Oak
