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November 2023 by K W.
I think they call it Knox now...but I called to see if they towed my car there. He answers the phone, "hi." What business answers like that? I thought I had the wrong number. The people I spoke with were unbelievably rude... and one of them lied to my face. When I got there he said he wasn't the one who so rudely answered the phone, then when I came back after driving another 40 min because they failed to tell me THEY ONLY TAKE CASH, he referenced what he said in our original phone conversation, proving he lied. Immature people somehow running a business. Ironically, when Cliff ran it it was a model for the community.
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September 2023 by Steven Page
Takes advantage of young driver. Very rude. Car towed from an accident, charged us to take medication and medical equipment out of it. Charged ridiculous outside storage. Damaged car more that was from the accident. Had my car towed from them to a reputable autobody repair shop.
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July 2023 by Jas Whitfield
Tow truck drives dangerously. Please give extra vechile training
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July 2023 by Will R.
This place is terrible they tow your car there then they tell you they're open till 4:30 but they're closed all hours of the day so the guy can take off and no one's there to get your car so you show up to get it and it says on the door you have to make an appointment. You can't get your car on the weekend unless you pay an extra hundred dollars and even then you have to wait an hour to get it
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July 2023 by Daniel Carranza
Tows 24/7 , but only operates to pick up towed cars from 8am to 430pm. Normal human earth people who work till 5pm , won’t be to pick it up on time.
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March 2023 by Cindy Sandberg
The man who answers the phone is very rude and unprofessional. Myy car has been there for 30 days and I desperately need the car. I need to get a kidney Transplant patient to umass for appointments and this man had no empathy. When I get my car back I will never use this place again.Service: Auto body & trim repair
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March 2023 by Kyle Napierata
My son hit a tire in the middle of rt44 in Pomfret this morning.....and it got wedged under the car. His insurance co sent Cliffs out to tow. They got there in a little over an hour (not bad for this early morning). Driver was professional and got the car on the truck super quick. Great job!
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January 2023 by Jeffrey Stearnes
I had a car towed there after my wife got t-boned. Rick was very aggressive and Unprofessional. He tried to intimidate my wife. He bad mouthed and lied about our insurance company and also other repair shops. He tries to double charge.
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November 2022 by Nicholas Langiano
Truck parked in the driveway of my building and driver kept honking the horn. Politely asked him to stop, he got angry, swore at me, called me a Karen, then told me to get back in my apt "or else". Called the business line and a sleepy man said they were backed up because of the holiday weekend and didn't know what was going on, but that he'd look into it.
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October 2022 by Carley Beshaw-Carr
I was stranded at 11:30 pm on a cold night in what might as well have been the middle of nowhere and called AAA for a tow. They assigned me this company and gave me an ETA that I felt was too long but whatever; beggars can't be choosers.When you get an tow with AAA the driver is supposed to reach out to you 30 mins before the ETA to check on you and tell you they're on the way. I know this all too well from getting many tows over the years. I never got my call.I reached back out to AAA ten minutes after the ETA only to be told my tow would be here "soon". I waited 30 minutes after the ETA (alone and cold, remember) and at this point it was after 1 am. They didn't show and I ended up getting help from someone else.Long story short: this company is unreliable and they shouldn't be part of a 24/7 roadside assistance service if they aren't ready and willing to deal with these situations with a sense of urgency.
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August 2022 by bpd _awareness (Mark LaCoille)
Easy service. In and out with out a hassle.
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May 2022 by Mikey M
Worst tripple aaa experience ever tow truck driver didn't wanna tow the car is calling me off his personal number to harass MeI'm waiting in the parking lot with my disability child for him not to even show up .don't depend on cliffs or you'll end up stranded
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March 2022 by Suzanne Bulmer
Did a very nice job repairing my car.
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March 2022 by Raymond Perez
I'd bring a handgun if I were you.
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December 2021 by Lisa Diamond
My passenger tires were stuck in a rut on the side of the road. They did a great job pulling me out of a tough spot. Got here super fast and were very professional. Thanks again!!
