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April 2025 by lura butt
I share the frustrations of consumers here but have developed a learn by living in this . The store has lost a lot of valuable employees over the past year and a half or more. If only my old legs withstood the years that have gone by/. I'd go to work there. I worked for years in Colchester before chain drugstores were on the rise. I will miss this place if it closes. Not all of us can go running around to find an open store.
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March 2025 by Donna Julian
CVS and/or any or my physicians or caregivers mention or approach me anymore pertaining to Vaccinations and that s exactly what i appreciate, expect and respect!!! Thank you for respecting my wishes without judgement :)
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January 2025 by Jackie Agnone
Pharmacy line are always long, and when you try to call ahead you never get answers.
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January 2025 by Emily Turker
if I could give CVS Zero stars I would. The Hebron Connecticut store is utterly filthy. I reported it to the corporate office the regional manager and the store manager. No one cares.
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December 2024 by Chelsea
If i could give a negative star I would. This place never has medications ready when you get there despite putting in the request hours before, then tell you it will be 15-20 minutes so you leave, and as soon as you leave get a text your medication is ready. Completely incompetent.
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December 2024 by David
CVS is a disgrace.
They cut themselves off from human interaction with their customers intentionally.
Trying getting through to the Hebron location, good luck
I feel bad for the employees that work for this corporate viper
They don’t have a clue about customer service.
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October 2024 by joe drager
Place is a joke. Not only can’t you get a hold of the pharmacy anymore but they tell that your prescription will be ready in a hour and two hours later you leave work for a few minutes and they tell you 20 minutes. This has happened multiple times now. Always blame it on being short staffed but how many more people do you need behind the counter? Plus it’s always the same amount of people behind the counter for last ten years that I’ve been going there
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October 2024 by Wade Davis
Drive threw never open. Shocking for the handicaps or the elderly to have to go into store. Its been like this for a year. They dont care
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July 2024 by Ryan Gauthier
There was a mouse scampering around the store which made it difficult to shop
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March 2024 by Parker Ming
There’s no one there that cares about their job. It’s just a job and medication mess peoples lives. They don’t deserve what they get paid.
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January 2024 by Em Selbie
So I guess if you go in 20 minutes before the pharmacy closes they’re already closed? Went in at 8:40 PM to pick up my prescriptions and was told by the girl at the counter that they’re not ready despite having the online receipt saying they were ready. It took them 5 minutes to come over to see me at the drive through. When they finally stopped ignoring me, the girl who came over after telling me that they were supposedly still working on my prescriptions to “Come back when [they’re] open tomorrow.” She was unwelcoming and snarky. I’m lucky I don’t need those prescriptions to survive, but what if she gave that attitude to someone who vitally needed those prescriptions? You have 20 minutes left of your shift, do your damn job. I’d rather drive 20 minutes to Glastonbury than continue to use this trash pharmacy anymore.
Not to mention that this pharmacy has basically only one register working at the time, and it’s self-checkout that barely works. Nobody’s there to help you check out, the line is atrociously long, and when you DO manage to find an employee when you need help, they’re just as unhappy to do their jobs as the pharmacy is.
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December 2023 by yamilette moshier
The worst CVS I’ve ever been to!!!! Cashiers in the front hide soon as you come in the store. You have to use the self check out thats always messing up and they get an attitude when they have to help! I feel so bad for the elderly people who are still trying to figure it out and struggle with it. The pharmacy cashiers/pharmacist are rude and won’t ring your stuff up when picking up your prescriptions. They make you go up to the front cashiers to once again stand in line and deal with more rude cashiers. This CVS needs an education on customer service asap!! Will be switching pharmacies asap!
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November 2023 by Shelley Lewis
I've been going here for yrs.Everyone is so nice and treat you like family Especially the pharmacy people. Thank you
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November 2023 by ron sloan
Terrible. They are often curt and snippy for starters.But here's my beef: Due to a miscommunication they had with my physician's office, they filled a prescription I didn't need. I caught the error while standing at their counter, having just paid. When I brought it to their attention, the pharmacist abruptly told me they were closing for lunch. He told me I'd have to bring the errant prescription back when they reopened in a half hour. When I did so, they refused to take it back or refund my money!!I made it clear that I didn't care what they did with the unwanted pills, and I wasn't going anywhere till I got my refund. Eventually they grudgingly relented and gave me the refund. This is the kind of thing you might expect to see in a movie, but wouldn't think could happen in real life.Notice, if you will, this CVS has a large number of negative reviews. And do yourself a favor...find a different pharmacy!
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October 2023 by Barbara Levasseur
CVS in Hebron never has items in stock, including prescription drugs. Their pharmacy takes too long to fill prescriptions. I went in to pick up my medication that was ordered 4 days ago, and they told me they didn’t have the medication in stock and didn’t know when they would get it, and they told me they were still filling prescription orders from 6 days ago! I try to avoid filling any of my prescriptions at CVS Pharmacy and have been going to Big Y Pharmacy instead, but in this case my dr.’s office mistakenly sent my prescription order to CVS.
