8:30AM - 4PM
203 Main St, Thomaston“It is with great gratitude that I write this note. Though it is a fact that the bank was giving excellent service consistently, I am so grateful for the service and support that Garrett, Lisa and Lisa gave me. They resolved a very difficult situation with two charge card companies, Capital One and Citibank. Thank you so much your excellent customer service.”
9AM - 4:30PM
25 North St, Bristol“After years of banking with for-profit institutions, I took a friend's advice and switched to a local credit union. All I can say is one word: wow! First Bristol's customer service level is unparalleled! Their attention to detail, kindness, helpfulness, and ease of use is beyond what I could've imagined a bank could be.Thanks for everything, guys - keep up the good work!”
“Nick solved all our questions on social security and explained the next steps in the process. Northwest Bank in New Hartford has always been so helpful and the drive through is open till 6 PM !!!”
“Natalie helped me with some questions I had, and was very knowledgeable! I was worried about switching banks but I feel very confident in the interaction we had. The bank was very clean, and organized.Thanks for being a great local bank!”
“Couldn’t ask for a better business banking team! Highly recommend this branch for all your business and personal banking needs. Branch Manager Josh is super attentive and professional. I have always been helped by either Sam, Alexis & Aileen”
“Every time I walk in, they greet me by name. Very helpful, courteous great bunch of tellers. The services here are great. No charge for my checking accounts, free change counter with account. ATM always up, and functional. Love this bank. ??”
9AM - 4PM
294 West St, Litchfield“The best !! Everyone at the Litchfield branch is a true Professional in every way. Extremely kind and friendly. I have never had an issue with getting my money in any denomination I’ve wanted. I would never leave Litchfield Bancorp. They are just great!”
“My dad came here to activate his debit card as he was having issues. A gentleman by the name of PATRICK was super nice to him, extremely patient and very understanding. He made the call for him, helped him at the ATM to make sure his card worked and also made sure his pin # was correct.My dad is not tech-savvy at all and gets nervous around things that have to electronics and pin numbers, etc. So Patrick was extremely helpful and I just want to give kudos to him!! I was at work when my dad needed help--and this helped me out as well. So thank you so much patrick!! :)”
8:30AM - 5PM
215 High St, Torrington“Torrington TD Bank is The Best ???..I love Peter and Rich Cyr and everyone that works there..I recommend them Extremely Highly!!!! They are very friendly, compassionate, caring, helpful, knowledgeable and professional. I also love guessing the Jeopardy Questions on the Bulletin Board. ? Thanks to all of them for their long time assistance ?”
“This is my 3rd loan with NWHCU and can't say enough great things about them. This time loan was for a car purchase. Completed loan application online on Sun morning, by Monday morning, was approved with a fantastic interest rate. Check in hand to pick up the new car by Monday afternoon. Mike Z was great to work with !”
9AM - 3PM
397 Main St, Torrington“(Translated by Google) I have an account with this bank for almost 4 years, they have always been cordial and have good customer service, sometimes you have to wait but it is normal there are more people who have to attend, I am not complaining, they are super friendly and I always go with my children, they give them a sweet(Original)Tengo cuenta con este banco durante casi 4 años siempre han sido cordiales y tienen buen servicio al cliente a veces hay que esperar pero es normal hay mas personas que tienen que atender no me quejo son súper amables y Siempre voy con mis hijos les regalan un dulce”
“Across the board, the best banking experience. Online or in bank (no matter which branch), service is amazing. Online, it's easy to navigate and more importantly, very secure; any changes to the site are always an improvement. In bank, everyone is friendly and courteous; a pleasure seeing their smiling faces. The staff is very helpful in providing financial advice; the loan process is painless. The personal touch of hometown banking at its finest.”
8:30AM - 4PM
40 Middle St, Bristol“This bank has been so good with me and my family I can't I can't live without this Bank every time I need a loan to get out of trouble with the IRS or buy a car or fix my house you're so kind and they hope and work with us every time and low rate never hit us with high penalties ever been with this thing for 31 years now my wife's been there for 58 years she was at the terryville branch and she lived in terryville Connecticut call wife you lived there but again this thing is taking care of me and my wife greatly matter of 24 hours we get money we need loan to us if we need it and everybody there is so kind all the guys the girls the executives everybody it's time to go to everybody do they actually know your name when you walk in every one of them know your name thank you everybody and helping us out with you these many years and even this past year with an IRS problem you helped us out thank you anybody who reads this leave your other bank and go to Thomas and savings I'm telling you right now you'll be very happy you did Mr Richard a Morgan Jr and dawn l Morgan and now our 24 yr old son Richard a Morgan the third he also Banks there now thank you guys very much you're more like family than a business thank you...,”
“When my mother's bank left the Torrington area I wanted her to use a more 'national' brand since we lived in different states and it would be easier for me to help her if she used a national brand. Her friends encouraged her to use Torrington Savings Bank (TSB) instead. While I wasn't happy with the decision at the time, I am thrilled now. The service is unparalleled. I wish they were a national/global brand so I could use them. Every interaction feels so personal. Staff are committed to helping and know how to do what you need in a single call. If there were more stars I'd be giving them more stars. They really are amazing.”
8AM - 5PM
777 E Main St, Torrington“After using for-profit banks for years, I switched to local credit unions and never looked back! My first experience was with First Bristol (in Bristol, CT), and when I moved to Torrington, I switched to TMTFCU.TMTFCU is great. Friendly, small-town family atmosphere, flexibility when you need it, and prompt, courteous service, all delivered with a smile!Thanks for a great experience! Looking forward to banking with TMTFCU for many more years.”
“I had a fraud issue that was quite complicated... Locking old acct, opening new account, dealing with outstanding online bill pays, and more. I was helped by a representative name Janvi. Write that name down and request her if you go in. She was extremely helpful, knowledgeable, confident, thorough, professional, friendly, etc. She answered all my questions. She handled all my concerns. She was never stumped throughout the process. I will always deal with her in the future. Thank you very much, Janvi!!”
“I have been banking with Thomaston Savings for over 28 years now I have my mortgage, checking ,savings and Roth accounts with them have never had a problem... they have a very professional and personal staff I wouldn't do my banking anywhere else”