-
November 2023 by Amelia Hauck
Thank you everyone involved for making our buying experience easy. From the many questions, to the thousand pics sent. We flew from South Carolina to pick up. Everyone was amazing, from being picked up at the airport, to having the vehicle inside out of thr rain so we could look over it.Car dealerships can get a bad rap, but these guys were honest, caring and just down right amazing10 stars if I could!!
-
November 2023 by Heather Gorman
4 calls in to schedule service, sadly could not get past the pit bull operator. Who's favorite pastime seems to be interrupting and talking over.First impressions are important to me.Instead, I scheduled appointment at Scranton Cadillac, it is further but at least they listen to the customer.
-
August 2023 by Freddie Miller
Was told my amplifier was burned out. It is not!! After they checked for my passenger window not working I left and had no out going volumn. I could be heard but I could not hear anyone on my phone, radio or turn signals. It comes on intermittently so I may have a loose wire NOT a blown amplifier!!
-
August 2023 by George Cole
I took my toValenti because I was having a miss fire problem they kept my which is ct6 I got my car back still had the same problem I was told to drive it if the misfire doesn't go away I will need a valve job which would cost me $ 7,000 to fix I took my to a different shop and they fix my problem. Cadillac dealership would not refund me half my money back bad for business I will never go there again
-
August 2023 by erges
don't come here if your looking for helpful people, if they aren't making money off you they aren't able to help you on even the simplest of things.
-
June 2023 by Greg Chomko
It was the most pleasant buying experience I’ve had a any dealership. Fair price for my 2021 XT5 and above and beyond on my trade. Dealt with Tom Waldeck. He was great.
-
March 2023 by Alyssa Silvestri
UPDATED: after getting in contact with Ron, he went above and beyond to try and win my business back to this dealership. I’m very happy with how he handled everything and he was extremely professional. He informed me he was relatively new at the dealership and was fixing some things that he was starting to become aware of. He got me in as soon as he could and helped with everything I needed. The rest of the department was extremely nice when I was there as well. Ron was awesome to work with and because of him, I will definitely be returning to Valenti.I don’t know what happened to this place. I loved my experience buying my Cadillac from them, but in the past few years the service department has absolutely gone downhill. I’ve been trying to get an appointment to fix my car door (it won’t open) and brakes for what seems like forever. I cannot get an appointment to save my life. No one returns calls. I tried the online scheduling and they don’t honor those appointments or even call to attempt to rebook. When I finally had someone call me to schedule an appointment they gave me one for weeks out. Okay fine, maybe they are busy. The day of the appointment comes and no one comes to pick up the vehicle. I try calling for hours to finally get a call back saying that they scheduled the appointment the next day and I must have been mistaken. There was no possible way I got the date wrong as I called back to confirm a few times. If this was a one time instance I would be able to look past it but this is actually the third time this same thing has happened. I don’t understand why it is so difficult to make an appointment for this vehicle.
-
January 2023 by Brian B Gomes
Stopped by for unveiling of the Lyriq, first EV. Staff was friendly. Great experience.
-
December 2022 by paula smith
Likely the worst service I’ve ever received.. Louis and Rich, the service Manager, don’t care about their customers.. my check engine light kept coming on and my service was pushed off 3 times with crazy excuses like “we will need over a week to diagnose your issue” or “we can’t figure out the problem unless your check engine light is on” and lastly, “we can’t get to it until next week and we don’t have any rentals for weeks”. When I expressed my concern about my bumper to bumper warranty to run out Louis said, “oh don’t worry you’re all set and have plenty of time”. Several times I was promised calls that never came and when I finally gave up and went to Scranton Cadillac I received immediate service that took just one day for repairs only to find out my bumper to bumper had run out the day before. Valente also sold me an extended warranty that kept me from getting my vehicle serviced any where else.. beware these are big issues with this dealership. They just don’t care and it’s obvious they are just in it for the commission.
-
December 2022 by Cathy Green
Good job they did my 2 cars in hour and half and they washed them both. They get you in early and get the job done.
-
November 2022 by Tom Kuhn
I just picked up my 2019 CTS-V from being serviced at Valenti. I must say it was the absolute BEST service I think I have ever received at a car dealership! Being a former mechanic and very particular about who works on my vehicles I was extremely leery about leaving my prized new possession in the hands of someone else. I bought this car second hand after having been involved in an accident and supposedly completely fixed by another establishment. After bringing it home for a few months I noticed some looseness/noises develop in the suspension and had light go on, on the dash, for a side curtain airbag module malfunction. So, I bit the bullet and brought it in for an inspection. Rich, the service manager, was extremely thorough and very straightforward in their diagnosis of the problems with the car. Rich recommended a plan of action, I agreed, and it was carried out to a Tee. The guys at Valenti found multiple loose nuts and bolts in several critical suspension pieces and in some cases, even some missing hardware! Even though I had a "vehicle inspection" from an outside company before purchase, it wasn't nearly as complete as I thought it was. Many, many Thanks go out to Rich, Louis and all the other techs who played a hand in getting my 3rd child in safe and tip top condition to enjoy the beautiful fall weather before it goes away for the winter. I am so glad I made the decision to bring it to Valenti to have it serviced! They have earned my trust and I have become a very satisfied, new customer!!
-
November 2022 by Kelly Brown
Brought our truck in for a shifter issue. Rich and his team were able to fit us into his busy schedule, get it fixed with a quick turn around and send the claim through our warranty. Very professional and knowledgeable.
-
July 2022 by Wayne Johnson
They will not work on the Escalade with the 134.1 inch wheelbase because the vehicle is longer than their lifts, yet, they sell them there. Figure that one out. Do not buy an extended wheelbase Escalade from these people.I got this response from the owner: "Wayne, we feel there may be some confusion on this, we have a number of high capacity lifts that are more than capable of servicing all Escalade models including the ESV."Oh, really? I brought my 1976 Cadillac Fleetwood in for servicing and I was told that it was too large for any of the lifts there. The car has no rust under the body so, that wasn't the reason. The Cadillac Escalade's wheelbase is 134.1 inches while mine is 133.0 . If your lifts can accommodate an Escalade, why can't they accommodate my car?Would you want to do business with people who lie? I wouldn't.
-
May 2022 by Sam S
Worst place to go buy a car. Hi my mane is sam I went to Valenti to purchase a Cadillac Escalade ESV I saw a sales person outside and asked him about the truck and he brought me to another person inside he was a tall skinny kid drinking something as I started talking to him he kept sipping his drink Ok so I asked him about the Escalade sport Platinum he replies we don’t have any in stock you would have to order it I was like ok that’s fine and then he says we are charging 15,000 dollars on top of MSRP while I’m laughingly I said you can keep that car and at that point he started being rude so I turned around and started to walk out and he says that otheres are charging $30,000. Most of the people that are buying over $100,000 cars if they want something they will pay what ever they want to get it. So the same day I went to Scranton motors and bought a Cadillac Escalade ESV the one I wanted I did pay over MSRP but the sales person was very pleasant to deal with. Had this skinny tall kid not had been rude I would have bought a car from Valenti and because of him I will never do business with Valenti and make sure that I tell everyone to go to Scranton motors and maybe it was me because how I was dressed in shorts and a T-shirt that’s y the first sales person brushed me off and the second one as well.
-
November 2021 by Aaron Ridley Sr
Every time I try to call and schedule a service appointment it takes days and days just to speak to someone and schedule the appointment. I've been trying to get an oil change at this location since last week and here it is Wednesday, tge following week and I still can't speak to anyone in the service department. Then it takes 2 to 3 weeks for the appointment, they really need a managerial overhaul. Totally unprofessional
