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February 2024 by Gino tordonato jr
Andrew Lam and Michael Cook were awesome to work with. Helped me reroute an expensive package so I could pick up locally in Hartford. Paying 27.00 to do so was awful, but that's government greed and nothing to do with them. Great experience!!!!
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February 2023 by Salina Seals
Lost my package now having a hard time getting it back .
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August 2022 by Nileo Guerra
what I can say about this place just read all preview reviews they are all true :(
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August 2022 by ej
many of the packages I send from this location never get scanned, and thus the tracking information never gets updated. constantly left wondering whether my packages have been lost. three out of the four packages I handed directly to a worker earlier this week never got scanned and have zero tracking info. never coming back
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July 2022 by Lauren B
They lost my package and gave me such a run-around when I was trying to resolve the issue. They never picked up the phone, so I had to go in-person multiple times to even talk to someone. I mentioned that I was having trouble getting in touch via phone and the manager said they're just "bad at picking up the phone," and gave me his personal number instead-- which would have been great, but he never picked up when I called that number or returned my calls. So I had to go in-person again when the package still wasn't found, and that time they said there was no one on staff that could help me. So I gave my number and asked them to call me when someone was available-- it's been weeks and no one has contacted me. Given the vast number of 1-star reviews citing zero communication, this location should really be investigated for a complete lack of customer service. It was a complete waste of time having to repeatedly drive to Hartford for no resolution on a package THEY lost.
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June 2022 by Gabrielle Irving
Horrible customer service there are only a few good postal workers here that deliver mail. When you call the phone jus rings or they hang up on you. The don’t open their doors at the times listed . Waited outside for 30 mins at 8am before they opened the door . Workers will make your package unsecure instead of leaving boxes in mail room. Or mark your address wrong when you lived In the same location for over a year. They have lost packages as well . You would be surprised that this a United States Postal Service this is handled like a basement job all honesty if I could opt out of using them I WOULD
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May 2022 by Devansh Popat
Waited for 15 minutes, No one is even there to help. Rang the bell thrice. No one even replied. Waste of time.
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May 2022 by Tania Gonzalez
let me give it a 4-star walked in customer service was great offered everything at the window line wasn't crazy either everything was good to me
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February 2022 by ericka
many of the packages I send from this location never get scanned, and thus the tracking information never gets updated. constantly left wondering whether my packages have been lost. three out of the four packages I handed directly to a worker earlier this week never got scanned and have zero tracking info. never coming back
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December 2021 by 1UpBunny
Automated message is garbage! I would say representative and it says "I heard representative, i need to hand up not to serve other callers. Is there anything else I can help you with?"Fix your automated message or don't have one at all!!Yes I've tried the other options but the stupid amazed message would say "to connect you to a representative we will need a tracking number"Then I would say and even tried typing it but apparently the tracking number is too long for the freaking robot!!I have made clear instructions for the delivery person to not leave my package unattended but still everytime they leave it then either they steal it or someone else does!! Please fire your postal people or make them do their job correctly!!
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March 2021 by Óscar Deangulo
Zero will be a greater score for this post officeI was a former mail carrier and understand the pressure but one do not answer there phone, two I received my email telling me what mail comes to my box, 5 days with no mail terrible service
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October 2020 by JERMAINE C. JONES
I haven’t received Mail in 3 weeks, nor did I get a reply as to why NOT! Very unprofessional. Out of. All major cities that I have lived in, throughout Connecticut, I’ve never had such a horrible experience like the service from these people.
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June 2020 by Damir Hasanovic
Call post office but they just don't answer. They can see # but never call back. Supervisors are lazy ...
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July 2019 by Christina Shaskus
Zero stars should be an option ! I've never had such bad service in any place have lived as I have had living in Hartford since my regular carrier Sandy has passed. the service is shoddy at best. I constantly have my packages and mail refused to be delivered. Laziness is the reason! If it wasn't for NOT getting my Amazon packages I would not even know.. this is what I see "USPS tried to deliver your package"
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May 2019 by Briana Tucker
The most incompetent people I've ever dealt with. They lost my package 3 weeks ago and they have no idea where it is or who handled it. Talking to these people is like talking to a brick wall. They need a whole new team. Beyond irritated and disappointed
