“Best place ever staff is very friendly and highly trained about all items they been in business for ever they are by the books but it’s a good thing that’s what keeps me going there no kids allowed adult only and I mean that adults no immature people who ask inappropriate questions must stay away but great smoke shop for all your needs !!!! Would of gave 10 stars !!! If I could of always helpful always have everything you need and non judgmental staff thank you guys”
“This is my favorite place in the world to go for anything smoke or Vape related. They also sell kratom which is nice. The owner and the staff are very friendly and helpful whenever I am in there. I go there often so I know them by now and they are very customer-oriented. If you want something specific they’ll put in an order for it. The prices are on point with other vape shops, if not lower than most. In addition, the hours are great. They are always open until 10 PM. I appreciate their kindness and helpful nature whenever I’m there. They let me take my time and answer any questions I have. I called them every day for almost two weeks asking if they got a new shipment and they put up with me the whole time. They always answer the phone even if it rings 20 times. Someone will always pick up. They are extremely reliable.Lastly, I left my wallet there a couple of weeks ago and they kept it for me completely untouched for two days. When I called to ask about it they immediately said they had it and that it was stored somewhere safe and secure. When I went to pick it up the employee asked me to show my ID in order to verify my identity, which I also really appreciated. All in all, I highly recommend this shop for any of your smoke and vape needs. They have a wide variety of items and really let customers take their time to look without intruding. They have a lot of patience with all customers (and I’ve seen some terrible customers in there). I ask questions that they probably don’t know the answer to but they try their best to give me one. I will always go there for as long as I live in West Hartford.The one thing that’s frustrating about the shop is the location, which is on Farmington Avenue in an area where there’s always a lot of traffic. There’s also another vape shop right down the road that I accidentally stopped at a few times before I got used to it. That shop has a blue sign well this one has a green sign.Finally, the parking lot is very small and busy. There’s always a lot of action going on when I’m there as there are a few businesses that seem to have a lot of customers on a usual basis. Especially the market that is located right next to the shop. Everyone is driving like crazy around that area because it’s close to Hartford, so be aware of your surroundings when driving because cars are moving quickly in and out of spaces and again the parking is tight. It’s very easy to miss the shop if you don’t pay attention.All in all this place is my number one go to and currently one of my favorite businesses to interact with because they are so understanding and so accessible due to their hours, and the items that are available. They run a good business and are very polite to all of their customers. I don’t think I’ve ever gone there at a time when other people weren’t also there or didn’t come in while I was there. It’s clearly a popular place that many people go to on a regular basis. They are trustworthy, and I would absolutely recommend them to anyone. Thank you to Smoke n Vape for running a great business and taking care of your customers.”
“Best and only place in Hartford that you should get your cigars and tobacco from. Gerry (owner) is knowledgable, has great taste and will get you what you need in no time. The shop is clean and you always walk outta there looking forward to sit down and enjoy one of Gerry's cigars.
Make sure to stop by and experience it for yourself!”