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February 2024 by Adrian Diaz
I enjoy coming to see Jessie, she is always willing to help the community and never stops smiling. She will go the extra mile for sure… I’ve been doing my taxes for years with her and she always helps and educates all of her individuals. She is phenomenal.
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January 2024 by Timothy Kumar
Ms Jessica, taking care of my taxs for the last 15 years, well responsible person and very professional. I will recommended Jessica to anyone anytime.
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May 2023 by hjh
Great experience here and the staff is very helpful! A pleasure to work with! Extremely professional!
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May 2023 by bryan jackson
Excellent team and service. Highly recommend.
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May 2023 by Daisy
Great experience here and the staff is very helpful! A pleasure to work with! Extremely professional!
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April 2023 by Lauren Prior
A company’s true colors are exposed when things go wrong. Notice how the negative review share similar themes. We had been clients of Tax Plus for years. They are very nice in the absence of conflict. Recently, a simple keystroke error ended up costing me thousands of dollars. Not only was I told I wouldn’t be getting money back, but I was told I owed $4000. I knew this did not seem right. After combing through the paperwork, reaching out to my employer, and looking up tax codes, I found the error and made multiple attempts to contact my tax preparer to notify her. I could hardly get a call back, but when I did, I was told I “didn’t know what was I talking about” and that my tax return was done correctly. She would also hang up on me and huff and puff on the phone instead of listening to my concern. Finally, I received a call from this person (after much persistence) telling me I was correct regarding the keystroke error she had made. Unfortunately, due to the dismissiveness of this individual, the tax return was already filed at this point and required an amendment. To think I had to be so persistent to have this rectified is unacceptable. There is no accountability on their part. Just save yourself the potential headache and do your taxes online or through a *real* CPA.
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January 2023 by Archana Usha
They are wonderful. Can't thank enough Sharon and Fred for all the assistance and guidance they offer over and above.Archana
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January 2023 by Vanessa Arroyo
Friendly and speedy to book your appointment. They go beyond normal to meet your needs. Just recommended my father to have taxes done at Tax Plus. Satisfied with the service.
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June 2022 by Arelys _MB
I’ve done my taxes here for 3 years and each year there has been an issue. The first 2 years I gave them the benefit of the doubt, but this year has been the worst service I received from them. I went in the day of my appointment, completed most of my taxes, but I was missing the childcare tax ID. I emailed her (Sam) the information the next day and she responded that my taxes have been submitted on April 4th. 60 days later I noticed I haven’t received my refund. I emailed them and didn’t receive a response, I went in person and no one was able to locate my file. I called a bunch of times and they kept tell me they’ll call me back and I never hear from them. Finally, I told them that I’m not waiting for a call back and that they should have my file ready when I go in. I went in and I finally got my file but when I went to the IRS to track my refund the IRS couldn’t locate it. Apparently my taxes were submitted that day (June 2nd). At this point, they lied, submitted my taxes late, & were non-responsive or took any accountability. I called to get a refund they did and got the same run around.If I would have never called them my taxes would my taxes would have never been submitted. Finally I spoke to Shannon who asked me what happened. As I’m explaining i’m mentioned that Sam did my taxes, but the owner actually submitted them the day I picked up my file up. She interrupted me and rudely said “ he is my father ! Stop calling him the owner” as if I’m supposed to know the relationship without her introducing herself ( I’m unsure how her correcting me was relevant). She then proceeded to explain that I am not getting a refund because they did the job and hung up on me. Needless to say she was rude, dismissive, and very unprofessional. I don’t understand how this kind of service has received 4 stars.
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June 2022 by Richard Delgado
It's my first time to file my taxes at tax plus LLC very professional I'll bring my wife to file with me next year. Tax Plus LLC great place to file your taxes. Thank you
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February 2022 by Patricia Harrison
I have been working with Jessica of Tax Plus LLC.for over 10 years. I moved to Florida 7 years ago and I continue to work with Jessica. I would not work with any other tax account. When I first met Jessica 10 years ago. She immediately amended my previous tax returns and got me back a total 4000.00 and continued to move forward. Even though I moved to Florida 7 years ago Jessica continues to be an asset in my life, especially now that I have become a 1099. She is sweet, knowledgeable, professional and cares about her clients. I highly recommend her to anyone looking fir an A+ Accountant. Her fee is affordable. Check her out!
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November 2021 by Abdul Haqq
I know someone who sent an email to Cyril in hopes to schedule an appointment on Oct 6th 2021. The client still has not received a response and it is the last day for him to file taxes today.With people’s busy schedule and all, they rely on a tax professional to help answer questions and guide them through the murky unknown.When someone doesn’t feel safe filing their own taxes, and a business owner doesn’t respond to a request for help, how can customers feel like anyone has their back at Tax plus?
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May 2021 by Jose Baez
Tax plus in Hartford is amazing! Samantha is a pleasure to be around! Very professional, and gets the most for my return. The atmosphere is very welcoming. Everyone there is polite, and they make you feel at home. Highly recommend it! I come here every year and they never disappoint. Professional, fast, and downright phenomenal service.
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May 2021 by Rashell Irizarry
Not only have i been coming here for years but my family has as well, because of there great service! They’re super friendly family owned & they make you feel like family as well once you file & have any questions they’re amazing at getting back to you & answering all your questions to the best of their abilities. Definitely recommend this place to get your taxes done you won’t be disappointed.
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May 2021 by Kristin Cobb
Great family run business! Quick and efficient and everyone is always warm and kind like your part of the family. Samantha has been doing my taxes for 10 or so years, can’t go wrong at Tax Plus!
