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March 2024 by Rosie Cong
It’s inside a hospital, and there is no parking.
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January 2024 by Mark Ashwell
This location is in hartford Hospital.We have been in the emergency room for almost 13 hours.The people at Panera bread have made it more tolerable. Delicious muffins and wicked hot coffee are great. It's the people. That's what makes this work. Going the extra mile. Being friendly, being gracious.Thank you so much. Especially Irene!
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January 2024 by Mik Nosmoth
Sandwich bread for tuna fish is hard and tastes stale. I actually felt insulted that they know they are selling and preparing old bread.I brought two terrible tuna fish sandwiches. I won't buy there again.
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November 2023 by Erica Huynh
My husband and I love the broccoli cheddar
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November 2023 by Kirstin Hoy
Could've been a little faster, they didn't appear super busy. I do however like the self service ordering.Dietary restrictions: Can easily customize most food items.Kid-friendliness: Decent selection of kids foods.
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October 2023 by Selena Nederhoff
The food, as usual, was good. I remembered why I don't go to Panera. I ordered a green goddess salad with no lettuce. I got "the look." Why? If I specifically say no lettuce, I probably know I'm ordering a salad with no lettuce.Another day, I ordered a strawberry smoothie and a strawberry & banana smoothie. Not only were they not labeled, but they were both strawberry.On a different day, I ordered another green goddess salad with no lettuce. There was the tiniest sliver of avocado, one of the main reasons I ordered the salad.I honestly am only continuing to order food there because it is inside the hospital where my daughter was.I keep trying Panera because the food is good but have problems getting the simple orders correct, never mind the whole "no lettuce" thing.
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October 2023 by Anthony Dougherty
Very unsanitary. THE MANAGER WAS VERY RUDE food was cold and didn't look edible.
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September 2023 by beverly villanueva
Food was delicious?
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September 2023 by Ken Swiderski
Think of the Keystone Cops trying to run a restaurant. They charged me for an extra drink. Never gave me a spoon for my soup. Gave us two chips and one bread when the slip stated 2 bread and one chip. They forgot the cream cheese with the bagel and neglected to provide a knife with the cream cheese. I gave a star for politeness though.
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August 2023 by Nilda Rivera
Has rude manager named DEREK that picks up the phone very rude and hangs up on peoples face /in person makes people feel uncomfortable to enter there because of him.
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August 2023 by Jim P.
For over a week, every night, the hot food isn't available. There are only pastries and drinks. Tonight it was an "emergency shutdown!" What gives?
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July 2023 by Sarah D.
Food always takes triple as long as it would anywhere else. I recommend ordering online well before you expect to get the food so that you are not waiting around. Also double check your bags to make sure all the food you have ordered is there. Otherwise it is your typical panera bread quality food.
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July 2023 by Javier B.
The Panera bread at HH has let me down more times than I can count. Being the only food option overnight they often end up running out of the essentials. It seems that they only restock the restaurant early in the morning and then just let everything run out for the rest of the day. I'd recommend mobile ordering and giving them an extra 20 minutes before going to pick up your order. The quality of the food is what you'd expect from a Panera, however that is if they haven't run out before you can place your order!
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May 2023 by Jess R
Unfortunately this location doesn't serve food 24/7 like advertised. They close at random times or only make coffee and drinks available but no food. It's disappointing to have panera and have it function so poorly. I've had the app allow me to order and charge my debit card only to go there and find out the place is closed. Hartford hospital employees and patient families deserve better! Don't waste your time here unless you expect to be disappointed.
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May 2023 by Craig Nettleton
This has got to be one of the worst Paneras in terms of issues I've encountered. I've gone probably 8 times since staying at the children's hospital with my son. Here are a list of some of the issues. If you own this establishment do yourself a favor and test your staff by ordering a couple things to see for yourself.1. First time ordering breakfast to go. Breakfast order was missing and breakfast had just ended so they couldn't fufill my order.2. Ordered a bagel with cream cheese. Walked back to hospital room to find cream cheese wasn't in the bag.3. Several orders missing things. No avocado, no chicken on Fuji apple "chicken" salad. No pastry given. Then I walk all the way back for the pastry to find it's sold out.4. Several orders missing drinks or wrong size drinks. Also the lemonade the other day was super watered down. Just today I was given regular drinks which cost less. Talked to the cashier and was informed no large drink lids. So were you planning on just charging the higher price for smaller drinks? Her recommendation was to flip the reg lids upside down if I wanted large. This was an ok solution but why are you out of lids and charging customers for the larger cup size?Honestly the only reason this is probably still in business is because it's in the main hospital. Please get it together people. The receipt says what's included. If It says +avocado that means to add it.I know to some of you this may seem harsh but I've given them multiple chances to get things right. I think out of eight orders maybe 2 of them didn't have problems.The app for me seemed to be less glitchy than the website.
