-
March 2024 by Thomas Gagne Jr.
I called to find a bolt for my control arm for my 2011 sonata. Mike answered the phone in the parts department and was very helpful. I came in to buy it two days later and promptly got the right part. Very friendly and easy experience. Thank you, Mike!
-
February 2024 by Donald Ryan
I made an online appointment with Hailey to look at a car and confirmed the next day, before driving 2+ hours round trip. I arrived to find out that the car had been sold before I even made the appointment. No apologies and Hailey didn't even make herself available when I arrived.Highly unprofessional and rude. I guess that's what you get when you shop a bottom of the barrel brand.
-
February 2024 by Ashley Rochester
Hector is amazing to work with. I enjoy coming to the service department, as Hector knows what he is talking about and has amazing customer service skills. My husband and I were both impressed and I will continue to bring my car back in the future.
-
February 2024 by Rose Karotkin
Parts buyers beware!!!Don’t buy Hyundai’s easy to steal!Although their lack of security for Hyundai burglary defence from tic toc’s step-by-step how easy to steal their cars, Hyundai still hasn’t changed out the ignition system or did a recall. The parts I bought are flying off the shelves with no problem, yet they charge a 15 percent restock fee even if you bring it back inside 48 hours and it’s not a special order this is more common than white bread.Considering how much I spent there. I will NEVER go back.
-
February 2024 by al
Very disappointing with dealer had a car doing recalls Wednesday 2-7-24 Got a call that the car was done. Had a friend drive me there at 6 PM. Young lady behind the counter says have a seat. I’m cleaning my desk. Well she’s on the phone with an air peace talking on the phone?Finally, I just say listen I’m here to pick up a car. She said it’s not done yet. Call the dealer in the morning. They said it was done yesterday.
-
February 2024 by Lynn
Best Dealership EVER! I cannot say enough about the Sales, Service & Finance Departments they are all OUTSTANDING!! A BIG thank you to Klodi, Quran, Sarah in helping out after my vehicle was totaled! Thank you to Hector, Dane & Dakoda for always being there & showing concern after my accident! You all are why I continue to come back, you have a fantastic product & an EVEN BETTER TEAM!
-
February 2024 by Ashkan Novin
My experience at Lia Hyundai while attempting to lease a new car was incredibly disappointing. Although the test drive went smoothly, the rest of the process was marred by numerous instances of miscommunication and unprofessional behavior. Despite making a $500 security deposit for a specific car, I was shocked to discover that it had been sold to someone else. Even after 10 days of back-and-forth, they were unable to fulfill their commitment and instead offered me a different color option. Despite having credit approval and final confirmation, they failed to provide the car I had chosen and made a deposit for. This level of miscommunication and disrespect is unacceptable. Furthermore, they even failed to respond to my text messages and calls when I was following up with the issue. I found a completely different experience at another Hyundai dealership where I was able to obtain the car I wanted without any issues and it only took a day!
-
February 2024 by Brianna Castillo
Hyundai offers an engine warranty to 150k miles for Tucsons due to plaguing engine problems to most of their SUV models. My 2013 Tucson specifically seized at 142k while driving to work a week after getting car checked out and oil changed by family mechanic (who’s great). Thinking we were getting a good deal with it being covered we brought it to Lia Hyundai in late November. They proceeded to take the car in and put me in touch with a Hyundai case worker. First red flag is the case worker saying rentals are covered at a $40 a day rate and the head mechanic saying they don’t cover rentals to his knowledge, also the case worker mentioned they can possibly loan a car which was also immediately turned down by the mechanic. The case worker then assured us the rental will be covered as soon as the diagnosis is written up so we decide to wait until we receive confirmation of that. 2nd red flag, we ended up having to call multiple times to the case worker and head mechanic to obtain a diagnosis, although the mechanic states he knows it’s the engine he says we’re #19 in line to receive a diagnosis and that it’ll take some time to be in the system. Almost 3 weeks later we finally receive news that we had a diagnosis put in. Mechanic states it’ll be done within two weeks between ordering parts and installation which also had us in another line due them only having 2 master mechanics who can install engines. 3rd red flag, after a month and a half of total time waiting on this car we are told we can pick up the car but first have to replace spark plugs and a serpentine belt for engine to work properly along with a transmission wire which caused a check engine light to turn on (which was not a problem prior to bringing car to Hyundai) We are told they will only charge for the parts and that the spark plugs could wait if we want our mechanic to install which we replied we’ll wait. 4th red flag, finally we are all set to pick up car and are told we owe over $350 for the additional work we were told we had to do including the spark plugs which we said we’d handle on our own, these prices also included labor contrary to what we were told. We then tell the case manager (who had stopped replying to our emails about our rental for over a week) who insist there is nothing she can do. When going to pick up the car we had to go back and forth with the head mechanic for them to drop the labor charges as they had previously stated. As soon as we drove off I knew I had to write my first review on this unprofessional establishment. Do not buy Hyundai cars and if you do, surely do not get it worked on here at Lia Hyundai.
-
February 2024 by New England Industrial Machinery
Great dealership! Easy to get to, everyone is friendly and polite. The showroom is clean, bright and had ample cars available to show me.
-
January 2024 by R Rodriguez
Service sucks
-
January 2024 by Stephen Acampora
Anthony jordan was great, i got a good deal on a car that worked for me and got out quick and easy.
-
January 2024 by mojdeh heidari
I worked with Miguel and he was so knowlagable and helpful. I don't know where can I put review for him but pls consider the review as my gratitude toward him. Through entire purchase a car to getting my car he was there yo help meThanks
-
January 2024 by Jim Bradshaw
Dante is very trustworthy, knowledgeable, and professional.
-
January 2024 by Scott Young
HAPPY HOLIDAYS ☃️?☃️
-
January 2024 by manoj kumar
Bad experience
