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March 2023 by Abby Alicea-Pillai
Had a real bad experience with Rich today. My contractor called to get some rebar and was quoted a price. I then called to get some more information about the purchase. This is where the issue started. Rich didn’t seem like he wanted to talk, therefore I didn’t have a pleasant conversation with him. I informed him that my contractor was going to call him back to order the requested material.After this, my contractor finally got a hold of Rich after several attempts to get him on the phone. Rich told my contractor that he was going to send him a e mail to finalize the order. Well, he never got an email. Called again and waited another three hours, which had no luck.Rich, if that is your name, having a disagreement with one of your customers is not an excuse to ignore the customer.I ordered from Mid state steel in Bozarh, CT. Great company with excellent customer service. And it was $100 cheaper.
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March 2023 by Abbby Alicea
Had a real bad experience with Rich today. My contractor called to get some rebar and was quoted a price. I then called to get some more information about the purchase. This is where the issue started. Rich didn’t seem like he wanted to talk, therefore I didn’t have a pleasant conversation with him. I informed him that my contractor was going to call him back to order the requested material.After this, my contractor finally got a hold of Rich after several attempts to get him on the phone. Rich told my contractor that he was going to send him a e mail to finalize the order. Well, he never got an email. Called again and waited another three hours, which had no luck.Rich, if that is your name, having a disagreement with one of your customers is not an excuse to ignore the customer.I ordered from Mid state steel in Bozarh, CT. Great company with excellent customer service. And it was $100 cheaper.
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March 2023 by Ryan Matson
This is a large company that offers an excellent value as a result of the volume they sell but has the customer service of a small town mom & pop shop. Truly genuine people to work with. Happy customer here!
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October 2022 by vinny Nero
great people to work with. Rich is my go to source for lumber.
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November 2021 by Mary L
I have requested that this company stop sending ads to my deceased husband. I have done called, returned, and called again, they totally ignore my request.\nI have done this since April, 2021. However, I have these auto insurance letters in my hand from June 2021. They do not honor my request.\nI called again on 10/15/2021, spoke to someone named Ellen who transferred me to Lou Ann who advised me that the company had my request to remove my husband from their mailing list from April. However, here I am with this same mailbox clutter received on 10/28/2021, 11/3/2021.\nThis company is offering auto insurance to a deceased person.\nTo make matters worse, there is a note in the address window to HAND DELIVER TO: Question, How do you do that to a DECEASED PERSON???\nI AM SO TIRED OF THIS!!! All this company does is pour salt into my wound...my husband will be dead ONE YEAR next month.\nI will file this with the Attorney General's office, the State Board of Insurance...if they do not stop!!
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June 2021 by Klang xx
Called looking for materials. Amy took my number checked availability and called me back. Picked up materials Amy was very friendly told me where it was loaded up and paid easy in easy out. Very professional
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May 2021 by Ernesto J Bravo
Places like this are what puts the ❤ In Hartfort. Awesome Place Fast Unload Friendly and polite staff.
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May 2021 by Funtimes 123
I called Hartford Lumber to ask if they had something in stock- they did. Two days later I went there to make my purchase and was told that I should have called first to place my order (due to COVID-19) I said that I HAD called but wasn't told about the order ahead process. They were too busy to make an exception for me, despite their poor communication. I'll bring my business elsewhere.
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November 2020 by aslam kolia
I called 4 lumber yards to get pricing. Hartford Lumber came in at $2700.The other 3 came in at $1700-$1900. FOR THE EXACT SAME MATERIAL. Not sure if the sales guys are pocketing money or what but that is ridiculous. Make sure you call other yards!
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May 2020 by Shez Bennett
I called her to asked her about my subfloor .I WAS SO NERVOUS. SHE TOLD ME IN A CALM,SOOTHING VOICE. HOW TO FIX IT.AND I HAVE NEVER PURCHASED ANYTHING FROM THEM. I WAS SO BROKE STARTING A BUSINESS IN MY BASEMENT.I FELT A PEACE OF MIND THAT.IT WAS GONNA COST ME LESS, now I can get a door and upgrade on paint thank u. THE LADY THAT ANSWERED THE PHONE?
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May 2020 by Louis R
I started using Hartford Lumber regularly about a year ago when I was looking for a specific item for a job. Rich (the owner) answered the phone and helped me figure out exactly what i needed and scheduled to have it delivered to the jobsite ahead of when I needed it. Ive worked with just about everyone in the office since then and all have been helpful and knowledgeable. They are willing to go above and beyond for their customers whether its a $500 order or $50,000 order someone is willing to help. Even on the rare occasion that there has been an error, these guys always do their best to make it right. Its a shame that there aren't many businesses like this anymore.
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April 2020 by Todd Palmatier
Great Owners and all around wonderful group of people to work with
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February 2020 by robert brown
Great place to but your building supplies
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October 2019 by Allison Laska
The staff is always incredibly helpful. I tried 84 lumber before I found Hartford Lumber and the difference in quality of service is astounding. No matter the size of the project, skip Lowes/Home Depot and go to Hartford Lumber.
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October 2019 by Colin King
I found Hartford Lumber in my search for a particular product, of which they were the only local vendor. I admittedly was hesitant about traveling into the city to get building materials, but it was a necessity to obtain said product. I found the staff to be extremely helpful and friendly, and they have the best prices around on quality lumber and materials, as well as free delivery on many local routes when purchased in quantity. I ordered a list of items for a deck last week, and when they arrived, the driver and I realized that there were a couple of items that hadn't been shipped. The driver apologized and said he'd fix it, but I was willing to wait, as I didn't need them for a couple of days. They went out of their way to make sure I received those items before the end of the day, even after my guys had gone home! I commend their efforts and will certainly be using their services for many more jobs in the future.