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May 2024 by Kirk Tyndale
Drivers are absolutely terrible.
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November 2023 by Carlos M Martinez Rivera
Best place
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September 2023 by Brian Del Valle
I went to Manhattan New York from here. I caught the train and bought the tickets right there. They have restrooms, vending machines charging outlets, benches to sit.
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May 2023 by Kate
Get your IGNORANT drivers out of the passing lane who aren't passing anyone! This is absolutely ridiculous! Barely going 60mph. You are a professional driver, at least pretend to act like you understand how a highway works
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March 2023 by Wanda Williams
A much needed program in the community.
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December 2022 by Ann Russell
I use this service often when I accompany my mom as she requires a wheelchair. Our drivers have all been helpful and kind. I would like to recognize Yve who picked us up at Seabury on 9/4/2022 and transported us to a local restaurant so my mom could enjoy an evening out with family. He was so accommodating and attentive, ensuring her safety and comfort. He took great pride in his work and explained all the safety precautions. Thank you for this service!
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December 2022 by JesseJane
It was a marvelous trip home from the hospital, being driven at night through Hartford. The driver had turned off the interior lights, so the lit-up city seemed magical! My husband and I both really enjoyed it, because we didn't have to drive; all we had to do was sit back and look at the sights. It took me back to memories of New York city at night when I was a child.The ride in, however, left much to be desired. On my left, the window was covered by an advertisement, and there were only tiny pinholes to see through. On my right, any view I might've had was blocked by the lift. I wasn't positioned so I could see very well out of the front window; I've heard of being seasick, carsick, and airsick (none of which I've ever been bothered by before), but bus-sick??? I'll take motion sickness medication next time I go. Looking at the horizon is supposed to alleviate the problem, but I couldn't SEE anything.My level of panic rose with my level of nausea, and I just prayed I wouldn't "lose it" either way before I reached my destination. I was never so relieved as when we pulled up in front of the building and I was finally able to get out!Note: I will say that Covid precautions were followed (masks and social distancing) both ways, for which we were greatly appreciative.
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December 2022 by Marilyn DeLeon
It is ok. The reminder of the pickup voicemails are never complete; sometimes only the return time is the only thing i can hear on the message left. Also, very limited area services. I had to find a ride to go to Wallingford because they do not cover that area.... ???
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December 2022 by Carol Opito
I have the hardest time contacting the customer service people. I have been trying to get a hold of a real person for four days. I need clarification on a few incidents that have currently happened and no one has the time for me. They are REALLY bad at customer service!!!!!
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December 2022 by Damaris “DiDi” Jackson
Worse company ever the drivers are rude and they ALWAYS make people late for they appointments or wherever you have to go they do NOT care about you comfortablity at all..
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December 2022 by Kristina Garcia
The customer service is horrible. All the employees are unprofessional. They are never on- time. Good luck
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December 2020 by Ananda Latimer
When i call to location my bus, I am always being lied too. I just feel like when dispatch says the drive will be there in two minutes. Just be honest and give a right time instead of waiting and waiting then don’t get here then i have to call again. So unprofessional. Ya Need people who are not miserable working for ya
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December 2020 by Celina Ward
They literally just left a handicapped double amputee got her on the bus then made her get off in the pouring rain n told her she never made a appointment and she clearly did at 12 noon yesterday.so they just dump her off in the pouring rain n told her she has to call the supervisor at 8 two hours from now...meanwhile she needs her meds she was on her way to get...terrible service very bad service..will be making more of you get zero stars for horrible service will reporting. You to the sstate..your dispatcher needs to pay attention...
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December 2020 by Anne Moran
I take the bus to work then back home. Yesterday on Wednesday I was supposed to get picked up at 3:15. The dispactior called me and said the driver can not find me so he left me. How come they do not give the driver the right directions. I tried to call the they never returned my call.complaint department they neve
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December 2020 by Dee Dee
Very usefull.