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January 2024 by Lulu Arafat
I am so happy I went to Bill’s to fix my car. I called so many different places and Bill’s automotive was clearly the best option. I worked mainly with Doug throughout my experience and he was genuine, honest, transparent, communicative and incredibly timely. They are lucky to have him! But overall, the experience was great. They have gained a loyal customer out of me.
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January 2024 by Tina Johnson
Bill's Automotive is great! I have taken my car there three times now in the last year. They are friendly, reliable and honest! The work they do is outstanding and the work is done when they tell you it will be done. No surprises. They tell you exactly what needs to be done and they do it right. Their estimates are very accurate. Thank you Joe and Doug for all your help this past year. My car runs great now!
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January 2024 by Kassi Z
Went to the shop at 7am needing help with a damaged tire. I was helped right away and a new tire was ordered, delivered and on my car asap. They give a discount to healthcare workers and work fast!! Definitely recommend!
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December 2023 by Charlie
Went in already knowing what I needed to get done (Ac previously diagnosed by private mechanic that did not have the proper lift for the job hence why I went to Bill’s) and I mentioned this beforehand because I just wanted to know how much the job would cost. Well 1st off they didn’t even put my car on a lift to begin with, all they did was a quick visual inspection. Yet they still felt the need to charge me $50.00 just to tell me what I already knew? Doesn’t make any sense. Took my business elsewhere for that reason alone. Not only did the next shop not charge me for just confirming what I already knew the problem was, but the job alone cost me way less than what Bill’s quoted me…. Stay away from greedy shops like these!!!!!!!!
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December 2023 by chevaune bogle
Great local shop that I’d definitely be back to. These guys had great communication and very reasonable. They were absolutely knowledgeable enough to get the repairs done in a timely manner.
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October 2023 by Carey Shea
The team at Bill’s was very responsive and kept me abreast of the repairs while I was out of the country. Had the job done by the time I returned and gave a detailed explanation of the work that was done. Told me they wanted to keep an eye on the engine they had just installed and made me feel like I was in good hands. I’ve been a customer since moving to Hartford and will continue use them.Service: Engine repair
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August 2023 by Samuel Eastman
Brought the car is for a check engine light that was turning off and on. I work at the hospital so I dropped it off and picked up at the end of the day.They did a full inspection and said nothing needed to be done and they didn't try to sell me anything I did not need. Will definitely go back again.Services: Auto engine diagnostic
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August 2023 by Austin Miglin
I used to live across the street from Bill's and would bring my car there because it was convenient. After moving a few towns away, I started going to another mechanic. When that one didn't work out, I tried another local mechanic. After several tries, I realized that having gone to Bill's initially was not just convenience, it was a sheer stroke of luck. They genuinely spoiled me with their excellent service, professional demeanor and extensive knowledge. I now go back to Bill's, despite it being about a half-hour drive from my house, and honestly, if I move further away, I will still go to Bill's. Truly, I cannot overstate how solid these guys are. If you're reading this review while deciding if you should call them - stop reading and just call them already!
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July 2023 by Betty Plumley
I was without A/C and Bill's got me in right away. Doug clearly explained what they would do and the cost. Once complete he told me clearly what to watch for and to come back if the was any loss of cooling.I was well taken care of, and Doug treated other customers with the same respect and clarity he used with me. I have already recommended Bill's.
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July 2023 by Sherree Sutton
Joe is very accommodating and knowledgeable! He also listens to my comments about my vehicle. (Us seniors like to explain every detail).Service: General repairs & maintenance
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April 2023 by Hannah Hagy
Bill’s is a great company! I’ve been having my truck serviced there for years and they have always given honest pricing and will get work done quickly. The staff is friendly (especially the two golden retrievers Gus and Duke) and always able to concisely walk through what services need to be done. Highly recommend them to anyone in the Hartford area!Services: General repairs & maintenance
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April 2023 by George Rodriguez
Bills was great! Fast service and very kind, if lucky you will get to meet their beautiful dogs as well. Overall great experience and price, however no one there is named bill.Service: Brakes
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April 2023 by Chelsea Gavitt
This is the only place I will bring my car. Incredibly honest and reliable. They let you know what needs to be done and what can wait. They are always super fast and have reasonable pricing.Services: Oil change
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March 2023 by Bev Ban
Amazing customer service! Completely transparent on what needs to be done, shows you image of what they will fix and why it needed to be fixed! It’s hard to trust people with your vehicle but Joe made me safe and secure to leave my car there. When I drove away today I could feel the difference in my car. Altogether this is will be a place I will be returning to and recommending others to go to as well. Thanks you !!
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March 2023 by Jim P
Joe was very helpful and explained all options that were available. He didn’t try to sell me anything. My car is now running well. Overall, an excellent experience and I’ll recommend this shop to family and friends. Thanks for great service!Services: Auto engine diagnostic
