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May 2023 by Shemset R.
Why is there Never anyone at the register when I come in the evenings??!!! You look up and down the aisles for staff and no one. You knock on the staff door and No one. WTF!!
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September 2022 by K G.
The customer service here gets worse by the day. I am a long time customer of the pharmacy and have tried to be patient about decreased hours, longer lines, etc. during the recent "workforce shortage", but enough is enough. I had surgery yesterday and am still waiting for my pain meds subscriptions to be filled 24 hours later! When you call, the automated system runs you in circles. When you are finally able to get it to "connect" you to the pharmacy, no one answers the phone. I'm looking for basic pain management here, but what do people do when they can't get life-saving medication? I'm all done with this place.
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July 2022 by Cynthia H.
Pharmacy is much improved from all these older reviews. Completely different staff etc. Give them another try. I'm very happy with this Walgreens!
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October 2021 by Susan F.
This pharmacy is incompetent. I have been calling for 4 days to refill a prescription, I am traveling tomorrow, And they have the wrong Doctor, I could have called the doctor, and I did. I have no idea if it will be refilled in time. They are horrible.
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January 2021 by Mark M.
The pharmacy is a dumpster fire; on numerous occasions, I've called in a refill and been told by the IVR that my prescription will be ready on a certain date and time. From experience, I know to add one day to whatever date I'm told my script will be ready. Last week, I drove over to this place, as usual, I waited on a long socially distanced line. Upon reaching the counter and asking for my scripts, I was informed they were not ready. When I let Cassidy (?) know that the IVR system informed me that my they would be ready, she told me my meds would not be ready for two more days. "Well, why then did your system inform me they would be ready for pick up yesterday?" Then Cassidy impolitely informed me that... "I understand your frustration." That's all I needed to hear; I hate that BS, canned customer service phrase. This pharmacy is perpetually understaffed with low energy "snowflakes." I'm in the process of switching to CVS-a longer drive but I need a pharmacy staffed with experienced, hard working people.
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November 2019 by Jessica M.
This is the worst pharmacy I have ever used. Let's start with the blatant HIPAA violation, that is the way they display their filled prescriptions in eyesight of customers. You can literally read the customer names on the prescriptions sitting in the alphabetized bins behind the counter. Have they never heard of HIPAA before??? Secondly, when their automated refill system glitches out, you have to wait 15+++ minutes to get someone on the phone who will man-splain to you that it's your fault because you don't know how how to enter a prescription number (NO SIR. I PASSED THE THIRD GRADE. TRY AGAIN). Or, better yet, this really happened, they tell will you, "you're not one of our customers. You meant to call the walgreens down the street." NO! I'm 1000% positive that I meant to call YOUR WALGREENS because I'm looking at my prescription bottle and it has your phone number and address on it. As if we need a third reason here, they have literally lost my prescription before. They said, "it's been refilled, but we can't find it." They spent 10 minutes shuffling through all their alphabetized HIPAA violation bins before giving up and remaking it. Mistakes happen, but none these things have ever happened at any other pharmacy that I have been to.
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January 2019 by Barry Wilson
stop breaking privacy laws
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August 2018 by Louis P.
We have been very happy with this Walgreens. In the seven years we have been turning to them for prescriptions, vaccinations, and the usual range of drugstore items, the staff have been uniformly friendly and helpful in finding things. (Definitely can't say that about the CVS off Connolly Parkway, though when we moved to Hamden, we came as CVS regulars from our previous home elsewhere.) Yes, the store is older and could use a little sprucing up. But it's clean, well-stocked, and very well-run. (If they run out of an advertised item, they have been quick to offer a rain check.) The pharmacists have gone out of their way to be helpful on several occasions, and the pharmacy and front end wait has generally been been shorter than at CVS). The store may be a little homely, but it's a neighborhood asset no less than Spring Glen Hardware. Remove review
