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August 2024 by Victoria Omotosho
The old lady with the white braids is rude and unprofessional. The only reason I didn't respond to her the same way she speak to me is because she's old. Find better people to do this job, people who aren't frustrated.
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July 2024 by ChaChiVooDoo
The service out of this place blows! Tracking alerts show package deliveries at any hour of the day or night and they never show up. Case investigator follows up once, can’t give you EXACT delivery location with GPS and says he’ll follow up and never calls you back. Joe Biden must be running this branch or delivering my mail these days !!!!
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May 2024 by C Carpenter
Signs say they open at 8:00am. At 8:20 there was a line out the door and they still hadn’t started helping people yet.
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May 2024 by Virginia Guerrero
Front teller was very rude and not helpful at all. I went there to send an application to fix an error on my daughter's passport and all her respons were short and rude. First and last time I come to this location.
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April 2024 by Nancy Tanaka
I went to this office last week. And I checked how many stamps I could put on an envelope that had an embroidered fabric that I wanted to send to Miami FL. The very kind staff told me there were 3. And I gave it to him so he could place it in the appropriate container. I am already in the following week and I went to the Port Chester office to ask how they could help me track the envelope. And they told me that without a tracking number it was impossible. I just had to wait, but if at the time I took the envelope they had advised me this wouldn't be happening. My name is Nancy Tanaka and I urge that this envelope arrive in Miami. If you can help me with anything I will thank you.
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February 2024 by Cleopatra Middleton
I went for a passport appointment a little early and was told to wait in the lobby, then called back in at my appointment time. My passport photo I had with me didn’t meet the requirements but the woman at the front desk (with a gorgeous silk press) told me politely and quickly took a new photo of me. She took a great picture and even complimented me. She explained the process and wait times associated thoroughly and effectively and made sure I understood each part. All in all a wonderful experience. Thank you!
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January 2024 by Kelvin Hammond
HORRIBLE customer service
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December 2023 by Carolina Yaneiro
The older lady with glasses who works in front, today, November 29, has behaved very rudely by not wanting to let me down. I have a one-month-old baby and today I came with prior support for my 10-year-old daughter's passport and I arrived 5 minutes later, because I took the wrong address and went to another email, he didn't let me explain and he told me I won't help you out of a very bad temper and turned around turning his back on me. I stayed with my two daughters there. The worst thing is that my daughter missed half a day of class. I DON'T UNDERSTAND WHY THESE PEOPLE CONTINUE SERVING CUSTOMERS IF THEY HAVE NO EDUCATION. I FEEL RACISM ON THE PART OF THESE PEOPLE BECAUSE I AM LATINA, I REALIZED BECAUSE WITH THE AMERICANS HE WAS VERY SMILE AND TREAT THEM VERY WELL. ONCE AGAIN DESCRIMINATED IN HAMDEN
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November 2023 by Joshua
Customer service horrible
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October 2023 by RJ
Those morons are lazy and useless. Quit. No one will miss you
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October 2023 by Jose Torres
Horrible service waited 35 minutes on hold to be sent to survey horrible horrible horrible
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August 2023 by Stephi P
Good had to talk to postmaster was very polite
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August 2023 by Esther
Staff is always helpful ..
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May 2023 by Stephanie Pouncey
Good had to talk to postmaster was very polite
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December 2022 by Epiphan Evans
Ok location but few workers are just lazy or maybe they just hate they job. Michelle and one lady i couldn’t remember the name they So lazy.
