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January 2024 by Jesse Jo
Dr. Stewart's intuition about an animal's condition is truly remarkable, and her compassionate approach was a tremendous comfort when we had to make the difficult decision to say goodbye to our beloved Shey. Coping with the loss has been incredibly challenging, but Dr. Stewart's genuine care shone through every step of the way.
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November 2023 by judy keeney
Amazing!!!! From the first call to the tech who brought my cat in to be seen, just wonderful!!! This Doctor graciously works with another wonderful organization called PAWS (which helps Senior Citizens with pet care and cost)..this was my first time at Mount Carmel Veterinary Hospital… but definitely not my last!…they made me feel at ease and were very professional. All my questions and concerns were quickly answered. After my cat was seen the Doctor called and assured me alls well and what to look for. I am so happy I went there ?…
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October 2023 by Jessica Barenboim MD
I wish I would have read some of the other poor reviews and listened to my own gut. The first time I came here when I left I felt very uncomfortable with the bedside manner of all the staff, including the veterinarian. I proceeded to keep giving them chances because I told myself that surely they care about the animal, and that’s what matters.I have never in my life had such a dismal experience working with a vets office. I am a physician, and if I spoke to my patients the way they speak to their customers I would have been fired a long time ago.Both the veterinarian, Dr. Stewart, and by extension, her staff, presumably from her method of training them, are incredibly condescending. If you don’t do every single thing they recommend or want you to do exactly when they want you to do it, they speak to you like you’re an idiot.I got my cat spayed maybe three months after they recommended it, for various personal reasons that I could not do it sooner, considering it costs $1000. I was told by Dr. Stewart “I had another negligent pet parent…“ And proceeded to tell me about someone else’s cat that had gotten cancer. Fair enough they’re concerned about that, but to blatantly call customers negligent because they didn’t listen to you immediately is just awful. If a patient tells me that they can’t or aren’t ready to do a recommend treatment, my first question to them is: why? I have a sympathetic and understanding conversation with them to understand what the obstacles are. I don’t berate them and speak to them condescendingly.Before I moved to Connecticut, I brought a large supply of monthly tick/flea prevention from my former vet in another state. Every time I went, I was spoken to like they didn’t believe me that I was actually using the medication because I told them I didn’t need to buy it from them. they were so pushy I bought it a few times just to stop their constant attacks despite having it at home. On my last visit Dr. Stewart felt it appropriate to sarcastically comment on “your never ending supply” of revolution medication, very clearly indicating that they did not believe me. As if I’m Lying to the vet. SeriouslyThey are pushy and don’t know how to speak to people. After getting this sarcastic condescending language yet again on my last visit, I was frustrated, and I mentioned to the front desk staff after she also spoke to me like I was an idiot, very calmly and politely telling her I did not appreciate the way the office spoke to me every time I was there.I walked out to my car and was about to drive away when I saw Dr. Stewart walk up to my vehicle and knock on my window. I rolled down the window, thinking maybe she was going to apologize for the way they were all speaking, but no. In line with all the responses they’ve given to their reviews here, They took zero accountability. In fact, the doctor took time out of her busy schedule to follow me to my car in the parking lot to tell me what a rude and unpleasant person I am. I had not once raised my voice or said anything unpleasant other than to express in a polite and calm manner that I was not happy with the way I was being spoken to every time I was at the office. Instead of asking why I felt that way she took it as an opportunity to tell me what a miserable person I am, and how it’s all my fault that “nobody in the office likes” me!! I’ve never in my life had a professional office do such a thing. Can you only imagine what would happen if I followed a patient out to their car, berated them and told them that they were “unpleasant” instead of professionally asking why they felt that way?Maybe when you’re getting so many one star reviews saying the exact same thing you should start to wonder if maybe it’s the way you and your staff speak to your customers. I have hated every single interaction I have had with this office, but I kept going for the sake of my pet because I didn’t have time to find a different office. At this point, following me out to my car just to tell me that everything is my fault is literally the last straw. I’m done.
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September 2023 by Amanda Martin
Felt this vet tried scaring Me with a diagnosis not that serious and said I needed all these tests and x-rays done, and gave me an over kill of medication for my dogs 1st round of worm medicine. So glad I trusted my instinct and got a second opinion at spring glen. felt bullied by this vet office. Would not recommend.** Also red flag at all their responses on here straight up taking zero responsibility or criticism lol, and posting at LENGTH details about their patients- when my new vet tried contacting mt carmel for the tests they did, they gave them a hard time saying they needed my confirmation first and continued calling me multiple times a day for at least a week after this. Clearly they're not concerned w giving info out to the public not sure why they were so worried ab another vet in their town.
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June 2023 by Julian Comaduran
I have contemplated writing this review for weeks. I drafted a 6-page review that would entirely dispute and demolish with irrefutable evidence the response you left on my wife Adriana Garcia’s review (17MAY23). However, because I am still grieving Skywalker’s loss and am cherishing the loving memories he gave us, I will give you the benefit of the doubt for the lack of empathy and compassion shown during this process. I will accept an apology for the inaccurate and erroneous response. I am a credible source who was present during most of Skywalker’s visits and can vouch for my wife’s complaints without bias.Key points include: We never refused a $55 recheck exam. I have a receipt for the exam that took place on 01MAY23. We were NEVER RECOMMENDED X-rays. X-rays were only an OPTION if Skywalker’s symptoms increased. Kristilee Stewart suggested that X-rays were expensive ($200), and she could hear about 85% of what was going on in his lungs with a stethoscope. The antibiotics were NEVER RECOMMENDED, and there was NEVER any DIRECTION that Skywalker needed the antibiotics. I was repeatedly told that Stewart hadn’t been prescribed antibiotics in 3 years for kennel cough (a diagnosis made outside the office with just a stethoscope and a thermometer). He didn’t need to have them because he did not have an infection, just a virus compared to COVID-19.Contrary to your statement, Stewart mocked Adriana and said, “Just take the antibiotics to prevent a fight at home,” she repeated the joke on 08MAY23. There was NEVER ANY INTENT from Stewart that Skywalker needed the antibiotics unless he had pneumonia, which was determined on 01MAY23 that he did not. The statement that I “STOPPED” giving him antibiotics is inaccurate. I was told it would only make him vomit since he was not eating and NOT CURE him since he had a virus, not an infection. Therefore, the antibiotics would do nothing for him, and were just the butt of a joke. I am not a veterinarian, and it appeared that Skywalker had made MINIMAL strides toward recovery by walking and eating more. However, no instructions, signs, clues, commands, directions, etc., were given to be made aware of had his symptoms progressed, which hadn’t appeared that they did. His behavior and symptoms had stayed the same since 26APR and showed slight progression on MAY 3rd / 4th, which is why we felt comfortable leaving him in the care of his aunt, who is a dog owner. I was told the virus would RUN ITS COURSE and was never told that it could be fatal at his age/weight.Suppose you feel obligated to continue to argue with my family and hide behind your mishaps without holding your institution accountable. I will escalate this series of events, including statements, receipts, text messages, pleas to remove my wife’s entitled review, harassing phone calls etc., to the Connecticut State Department of Consumer Protection and the Better Business Bureau about your gross negligence and prolonging my family’s grieving process.
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May 2023 by Adriana Garcia
If I could I would give this vet a ZERO star review. I took my dog here because he was showing signs of extreme cough, shortness of breath and fever. She gave him no medication, no ivy, no breathing treatment, no alternative care. I am showing a picture of him below. I am no vet but my dog needed care and did not receive it. My dog ended up passing.I also met another person who also had an altercation and left this vet. Please, do not take your dog here!
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May 2023 by Austin L. Wright
They have taken great care of our dog. Prompt regarding appointments and very helpful overall.
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May 2023 by Charlie Ponde
Absolutely atrocious bedside manner. The vets are wonderful, the nurses are okay, but the receptionists like to argue about anything and everything you say. They are incredibly rude - this by no means is a one off. Everyone I know who has interacted with them has had poor experiences. They cut you off when you try to explain what is going on and give their opinions on everything. I've talked with the vet after talking with the receptionist, and the vet told me that what the receptionist was ridiculing me for was completely wrong. I cannot recommend enough not coming here - take your business elsewhere where the staff care for your pets.
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April 2023 by Debbie Borisjuk
As others have reported the reception/intake staff is unprofessional. In my case the staff member spoke in a derogatory manner about me, using crude language when she thought she had hung up….unfortunately for her, I heard the conversation.But worse than that, when I spoke with the doctor about her staff member, she tried to explain it away as advocating for their patient. Though she eventually said the apologetic words, it didn’t feel genuine. By the vets reaction and words it became clear that her staff’s attitude is an extension of hers.I’ve used Mt Carmel Vet for over 45 years. Dr Farrel was the sweetest, most kind man, and he kept his fees reasonable. I really haven’t been happy there since he left.Needless to say I’m shopping for a new vet for my sweet Kitty.
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April 2023 by Garrett Rogers
They have some administrative challenges here and there but the doctor's knowledge level and their dedication to healthy animals is spot on if not amazing
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November 2022 by Donna P.
I am a relatively new client but I have to say that this group of individuals will go above and beyond for their clients, established or new. Mt. Carmel vet is staffed by experienced, seasoned staff. They are compassionate to a fault. If you need a vet. Dr. Kristilee Stewart and her staff is an excellent place to go.
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November 2022 by Max Hattenback
Less than an hour after we put our beloved cat Apollo down using a home visit from a traveling vet, we received a call from Doctor Stewart who was Apollo's primary care vet. She spent the first 10 seconds of the call expressing condolences and then proceeded to "Remind" us that she does offer at home euthanasia and that our other cat Rocky, "Isn't doing well" and may need it soon.We were in such shock to receive this phone call trying to sell her services and reminding us that our cat was dying that we hung up and didn't raise any issues.When I told this story to my brother, he was understandably upset on our behalf and made a call to them to complain. Mt Carmel proceeded to minimize and lie to him. Stating that they did not reference the fact that Rocky was sick (They 100% did) and telling my brother that I was "Abrasive" and he was only hearing one side of the story. The vet is totally incapable of hearing any criticism or dissenting opinion. Do not dare question Dr Stewart or you will face her lies and her wrath. (See her responses to other negative reviews)After they lied and minimized the situation on the phone with my brother, she proceeded to call my girlfriend and blame the mobile vet for "informing them too early." She also said that my brother was "yelling" when he only politely tried to make it clear how inappropriate the phone call was. He raised his voice once to counter the fact that they would not let him get a word in and were unable to apologize or accept any responsibility. The timing, one day, one week, doesn't even matter when you are literally trying to sell us on your euthanasia services to put down a second cat.This is just the last in a string of unprofessional and shocking behavior from this vet. I am literally in shock at the lack of bedside manner, the lies and deceptions and gaslighting we have been put through. She never missed an opportunity to shame us and make us feel like we were unsuitable pet owners even though we spent thousands of dollars and thousands of hours loving and providing for our three 17-year-old cats. I am sure she will reply to this review with further lies like I have heard from her over the last 5 years. Scroll through the rest of the reviews and you will see that this is a pattern.
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November 2022 by Mike Hattenback
Mrs. Stewart is inept and rude. Worst vet in Connecticut, potentially the entire country.
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September 2022 by Andrea S.
If I could give this vet practice a ZERO, I would! Read the reviews and trust your gut! I'm so happy I left! She's demeaning, condescending and extremely rude.
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May 2022 by Mary Young
Look at Mount Carmel Veterinarian reviews first before making your decision. I wish I had. This is what I had gone through. Reviews DON'T LIE. Dr. Steward and front office staffing mannerisms are unprofessional and borderline abusive in tone. Lied to me, twisted the stories around for her own well being. That's just a few things. I only wanted a second opinion!!!!! What a HORRIBLE experience!!!!!! We pay your SALARY!!!!!!!!! Take your pet someone else. No one should experience this type of behavior from any establishment!!!!!!!
