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October 2024 by Kyle K
Cannot reach the pharmacy to see why they won't fill either of my prescriptions. It asks me to leave a voicemail and nobody has followed up with me. I'm sick and need this medication to recover. This is par for the course for CVS locations, but the voicemail is crazy. No other CVS I know of uses this. I hope my next insurance provider doesn't lock me into CVS pharmacy as well because it's been 8 years of this no matter where I go.
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September 2024 by dbmi user
Pharmacists are rude and not willing to help.
Unfortunately they put their convenience above customer needs. Very frustrating, won’t go there again.
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July 2024 by pyt marie
My experience at the CVS on Dixwell was amazing. My day started off rough , but the customer service I experienced brightened it completely, especially with how polite and caring the young gentleman helping me was . Thank you !
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June 2024 by Heather Franklin
The people are a great help the only problem is self check out I'm not a fan
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February 2024 by Dawn Scippa
Knew what I needed so I was in and out I was surprised what I was buying was on sale
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December 2023 by Bruce Lindsay
Better then Walgreens
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December 2023 by Natalia Issaeva
Avoid at all costs.- staff hang up on, and/or do not answer calls.- mislabel Rxs.- put in the wrong dates, making it impossible for scribers to send updated Rxs.- do not actually contact doctors for fills when they say they did.- hang up on pt calls after you've been on hold for ages.-0/10: hope this location closes or gets a total staff rehaul. What a horrible pharmacy.
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November 2023 by Samantha Williams
Kayla at the pharmacy was amazing. I came right before closing for my asthma medication and she filled it! Absolutely, amazing!! Thank you sooo much! I came breathe again!!
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November 2023 by Luis,FAE
Nice cvs
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November 2023 by Avery Thompson
The cashier Justin is amazing and very helpful!!!
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November 2023 by Meredith Clark
Made a vaccine appointment online, received a confirmation text. On the day of the appointment I drove 20 minutes only for the pharmacy to tell me that they aren’t doing vaccines today and cancelled all appointments, without notifying anyone. This is the third time CVS has canceled my vaccine appointment but at least they called or texted the first two times.
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October 2023 by Terry Mason
My doctors put in a prescription from this morning. When trying to call the the pharmacy I was placed on hold for 30 min then hanged up on. So I finally drive up to the pharmacy just for them to tell me that is was 2 of them working for the day now mind you I seen my doctor at 9am and now it’s 730pm. And the prescription is still not ready and the pharmacist was rude at that. If I could give a minus I would.
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September 2023 by D
The people who work at CVS at 1245 Dixwell Avenue in Hamden are so nice and helpful and the store is very clean.
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August 2023 by Liz C.
I was told that I could do a walk in for a COVID shot but I had to make sure that I had some Pfizer shots before I got a Moderna shot. I came back the next day and the manager? was not into customer service. He did not explain himself, just kept looking at the computer, and finally blew me off with a phone number. He very vaguely asked if a manager said that I could do a walk in. I called the phone number and came in the next day. After the manager? gave me my shot, I had to prompt him to write on my card that I got the shot. Major lack of communication. I'm giving this CVS three stars because all of the other employees are efficient and helpful.
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July 2023 by Jessica M.
Bad customer service. First time going to this CVS. My doctor called me to let me know that they placed an order for my medication for 3 months since it's what my new insurance requires.The lady handed me my medication and gave me a total to pay, I told her I have an insurance card and she told me that if I wanted to use my insurance, that I would have to step aside so she can take care of the other customers or I can just pay... I said, "Wait... you want me to pay out of pocket when I have insurance"..... she then turned to the doctor and asked if I would get reimbursed if I paid with my money... I just didn't understand her logic.. this doesn't make sense! The doctor then said he would take care of it, only to place my medication to the side, and I waited.Another lady came over and asked what I was waiting for, and I told her that im here to pick up my medication and I wanted to add my insurance into the system... she grabbed the bag and gave me a total right away. I said again, "I want to use my insurance!" She replied and kept urging me to come over and look at her screen as it doesn't say for 3 month, so they won't enter my insurance. I waited on the side again, so upset, annoyed, and embarrassed. I have NEVER been treated like this before. I ended up leaving without my medication. How can CVS Pharmacy treat people like they are so beneath them that would make people walk away. I really needed my medication and called my doctors office crying hysterically. The lady who told me to pay without insurance or wait on the side told people she was only there to help since she works the front and should be ashamed. Would you want someone telling your mother or daughter to pay for their medication and not insurance since they don't have time! No customer service! I really need my medication, and it hurts knowing other people who need their medicine might be walking away, too.
