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June 2024 by WILBERT HEYWARD
Excellent staff very friendly and organized. Have given me the most outstanding dental care. I would highly recommend this practice!!!
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June 2024 by Bianca Green
I wish I can give them a 0. PSA if you smoke don’t smoke before appointment . They do not tell you over the phone but have a sign on “the door” Doctor “allergic to smoke”. referred by word of mouth because they did walk ins. Since Jan it has been appointment confusing and the ladies at the front desk not knowledgeable on how to add your insurance to your profile . Finally got an appointment for June . This place was going to be a 2nd dentist to me as I go somewhere else and need another dentist to do other work. I am a travel nurse! Live in Connecticut but work out of the state . I just worked a 12 hour shift and drove 4 hours to my appointment in Connecticut. Upon arrival I was checked in and told I will do paper work . After about 5 mins I was asked by the front desk assistant do I smoke . Answered yes. Was told the doctor is allergic and will not see me….. superrrrr unprofessional. It only take 2 mins to tell patients over the phone the doctor is allergic to smoke and prefers patients to not smoke upon arrival. Not only did I feel disrespected after driving 4 hours down and told I can reschedule . When ask to speak to the dentist I was told he was busy. HOW my appointment is at 3:00pm it’s now 3:10pm so I would have been waiting for him . Lies HE didn’t want to explain and clearly was giving bias treatment. Lots of unprofessionalism. Than did not know the reason for my visits after this was told on the phone multiple times. Was told by the office manager it was just a reschedule in the system and I would need my insurance to approve the work I need done … horrible experience , unprofessional dirty office . Bathroom was dirty , office looks like a unfinished basement 2 young girls in the front with no customer service skills . Felt the treatment was based on the environment . Neverrrrr again . Have conversation recorded ..
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May 2024 by Rick Dumas
These folks are great. My insurance company was jerking me around big time, denying a crown that needed to be installed on top of an implant that was installed last year. This is my first implant and boy oh boy, it’s been quite a bumpy ride. It also provided an invaluable learning experience in understanding the language of insurance companies. My insurer paid for my implant installation last year that wasn’t installed at Connect Family Dental but rather by an oral surgeon.
However, starting January 1, 2024, my insurance company denied coverage for the completion of my implant for the necessary installation of a crown. I appealed the denial of coverage and won. My insurer ultimately agreed to pay for the crown but not without a lot of back and forth bickering and ultimately, the letter of appeal.
Dr. Patel and the entire staff were incredibly patient, professional, courteous, and knowledgeable about dentistry and dealing with insurance companies. This is a tightly run operation run by folks that know what they’re doing. They also care greatly about what they’re doing.
I’m eagerly awaiting for the arrival and installation of my new crown. I trust these folks because they demonstrated an interest and a passion in what they do. They treated me with respect and compassion. I highly recommend this dentist and his team. .
I’ll give an update after my crown is installed…
Rick Dumas from West Haven
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May 2024 by Irina Cruz
It is hard for someone with anxiety to feel comfortable. With that said, the staff and Dr. Patel has always made me feel comfortable and at ease with the work they have done. The place is clean and there is always parking.
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March 2024 by Jworld 203
I love going to connect dentist the staff and doctor is very nice and he do his job very well all my kids go there
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March 2024 by Seera Walter
Started going here after my other dentist closed during Covid. They do a great job and are always very friendly. ? My teeth and gums are much healthier now thanks to their care.
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February 2024 by Shayquan Walker
I first came here my teeth was really not in the best of shape coming here and the nice people that work there worked with me for some months now and my teeth r really in great shape now thanks to them I swear I love this place
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January 2024 by Ramakrishna Reddy
Exceptional dental care – professional and friendly staff, immaculate facility. Treatment results exceeded expectations. Grateful for a positive and comfortable experience
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January 2024 by Aalay Parikh
Had best experience, staff and dentist really treated me well. Dr. Patel is really very kind and best for smile designing.
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November 2023 by Mona Campbell
They found me an appointment quickly, had respect for my time. Doctor worked efficiently and with care and consideration
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September 2023 by Dale Williams
Staff very friendly I love this dentist always makes me feel comfortable ☺️ kindly recommend ?
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September 2023 by Tamela Haywood
Excellent practice, everyone is pleasant. Staff is exceptional and the work preformed is excellent.
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August 2023 by Diane Shamsian
If I could give less than one star I would.I had a first time appointment scheduled for August 9th, but had an emergency situation and was able to get in July 25th for a check up...I was grateful!I got there and gave the guy my ID and insurance card.He comes to the waiting room to give my cards back and asked me if I smoked before coming in.I said yes.He then says to me, "Oh. The doctor is allergic to cigarette smoke so he won't be able to see you."I said "It would've been nice to know that while making the first time appointment! How am I supposed to know not to smoke?"He says "All of our patients know that. It's posted on the door."Again, I was there for the first time!They never said anything while I was making my.orihinal appointment or when I called to get the emergency appointment!Needless to say, I left and went to Hamden Dental on Washington Ave where they were so kind and completely appalled by this story.
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August 2023 by Hale Summers
I was experiencing tooth pain and I was able to get in that same day! Dr. Patel was extremely kind and professional as well as Darya who was knowledgeable and kind in explaining what was happening and how to proceed each step of the way!
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July 2023 by Diane Walters
If I could give less than one star I would.
I had a first time appointment scheduled for August 9th, but had an emergency situation and was able to get in July 25th for a check up...I was grateful!
I got there and gave the guy my ID and insurance card.
He comes to the waiting room to give my cards back and asked me if I smoked before coming in.
I said yes.
He then says to me, "Oh. The doctor is allergic to cigarette smoke so he won't be able to see you."
I said "It would've been nice to know that while making the first time appointment! How am I supposed to know not to smoke?"
He says "All of our patients know that. It's posted on the door."
Again, I was there for the first time!
They never said anything while I was making my.orihinal appointment or when I called to get the emergency appointment!
Needless to say, I left and went to Hamden Dental on Washington Ave where they were so kind and completely appalled by this story.