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November 2023 by Guarnaccia
All as I can say is that I had a wonderful experience with the staff at Bob Thomas Ford. Trayce, my sale associate she was amazing and made my car buying experience fun and stress free. She was very up to date on the Ford vehicles and what that offer. I highly recommend you stop by and work with Trayce on buying your next dream car or truck. George helped me with financing and I couldn’t be happier he’s one great guy. Joe the sales manager it was a pleasure meeting you and you have a wonderful staff. Here’s to many great memories with my new 2023 Ford Maverick XLT.Thanks again, Mark
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November 2023 by Christina Macci
I went into Bob Thomas after shopping around for a wrangler for a while. Trayce was so fun to work with and made the process of negotiating super smooth! Bob thomas and all their staff went out of their way every step of the buying process to make sure I was completely happy with my purchase and completely confident in the quality of my vehicle! Very happy to say my vehicle is from Bob Thomas Ford, they took great care of me and I’m confident they will for as long as I own my vehicle. :)))
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October 2023 by Chris O'Neal
I want to start by acknowledging Trayce on how easy she made my buying process. I told her what I was looking for two minutes later we were making a deal. She paid great attention to details and her communication was awesome. She was also very knowledgeable on all vehicles and trim levels it blew my mind. George in the finance department also did his magic getting me an amazing interest rate. Hands down this was my best experience I ever had at any dealership.
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October 2023 by Jay Swartout
Recently Purchased a new Ford Explorer ST from Bob Thomas. What a pleasant buying experience, the sales staff is excellent and extremely knowledgeable, Brian in Finance was a pleasure to work with. Thanks to Colby and his team for making it Happen. Would absolutely recommend Bob Thomas to family and friends. A special thanks to Domenic (senior master tech) for taking care of my car and thanks to Cassandra for always getting my parts delivered fast.
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October 2023 by firstandlast productionsllc
NancyLee and Anthony took very good care of me when purchasing a new "used" vehicle that I needed. She suggested the better deal for me, worked the numbers, and sold me a fantastic 2020 Ford EcoSport while Anthony took care of all the signing of the paperwork and getting my vehicle ready within a couple of hours. Not bad! I highly recommend Bob Thomas Ford!
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October 2023 by Jonathan Fusco
I made a simple phone call to James in sales and the way he handled and answered my questions was exceptional. Him and Brian got me into my new suv and out the door sooner than expected and were an absolute pleasure to do business with. Thanks for the brand new 23’ explorer st!
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September 2023 by Jose Correa
Well I Brought my Pick up truck for a Recall “Lockspring”I got this Vehicle with them Two years ago since then ,I been trying to schedule a service appointment unfortunately the person at the phone told me there’s a 3 month wait.Well after I drop it at 7am receive a call at 4 pm when arrive was no one to talk to about it when try to drive it I noticed lights at my dash board and my signal light stick is not working The sales man told me to bring it back next dayWorker talk to manager and told me to bring it in I didGot notified at 245pm that the truck is up at the Lyft but they don’t work on weekends n that Monday was a holidayNo one even offered me a rental serviceThen only couse I ask I been toldTo bring it in on WednesdayMy vehicle was in optimal conditionAt this pointMy truck is still mess upWas left hanging with no signal lightsDashboard lights onStay with vehicles all day and no one drive test my car otherwise someone will notice itCool safety ain’t first I guessToday is Sep 11 2023 and I been trying to contact themListen peopleThe worst place to spend your $$Spend $45000 in a pick up truck Cash Money in 2 hoursFor the record I’m only been at this location once “the day I got the truck”3 years after I’m not able to receive Service!!!!I understand they maybe busy but there’s no interest on old customersNot a good place and I will tell everyone my experience with BobThomas FordMy experience with Mathew service parts worker with the actitud and with his Manager KentIf someone reads this Ya know how to contact meAll I wanted was my truck recall to be servedNow look not even with the Sush extended warranty that Matthew says does not exist?????Too bad to be true!!!??
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August 2023 by Kathryn Clomon
This is my fourth vehicle from Bob Thomas Ford, I’m just as pleased with this one as I was with the first one. Colby, Joe and George are exceptional at what they do. Always go above and beyond for the customer. I especially appreciate the cleanliness of the environment.
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August 2023 by yo atoosa (yoatoosa)
I certainly hope that you do not need a repair at this location. I went in for an issue on my Bronco, which is 2 years old. I was told by the reception that there are no service appointments less than 3 weeks away! Wow, what a disappointment. Buying a Ford Care plan will be useless if the dealership cannot even look at your car to repair less than a month ago. And if you go to another mechanic shop, the warranty does not cover the repair. Talk about a Catch 22! The fact that the service center does not make any accommodations for existing Ford owners and potentially dangerous repairs is indication enough that they are interested selling you a car and not maintaining their products. Stay clear of this dealership. The receptionist could haven't cared less. I have taken my car to Ford dealership in FL and recieved excellent service. This location is a not helpful.
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August 2023 by renay schlereth
I had purchased a new vehicle 5 months prior (different dealership and model) that had too many IT issues to the point that I no longer felt safe driving it.I was referred to Bob Thomas Ford by the dealership I bought the car from. The sales rep James Pizzimenti went above and beyond to ensure I wouldn't suffer a big loss trading the vehicle in. I got an amazing deal on my Ford Explorer, I feel safe driving it, and I'm extremely happy with it.I had my first service with them today, and their service team was quick and efficient.If you're looking for a new or used vehicle, I highly recommend Bob Thomas Ford in Hamdem.
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August 2023 by Stephen Provenzano
I strongly recommend Bob Thomas Ford to everyone especially saleswoman trayce lyonns she is awesome very knowledgeable about the vehicle you are purchasing and friendly the whole team are awesome the took the time to help you whatever you need from joe Capone to the service department Matt and Gary awesome guys very friendly and helpful and knowledgeable Mr.Thomas personally greeted me very friendly and knowledgeable man I can’t thank them enough for everything awesome place I will always go there for my vehicles thank you again for everything
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August 2023 by Steven Melillo American Memories
I purchased a Ford Transit connect from Bob Thomas Ford in Hamden and after just 3 short years my transmission went. I figured 4 or 5 thousand to fix but it was closer to 10 thousand for a new one. I had a relative working there 40 plus years and I was told at the time of purchase I was family until something went wrong of course. They did absolutely nothing for me and left me out to dry.I went to Hammonasset Ford where they were not obligated to do anything and was treated like family. Sal the service manager was honest about what he could and couldn't do for me which was refreshing since I was treated terribly by Bob Thomas.I will always appreciate the help Sal gave me and taking the vehicle of my hands with a great offer.Please reward them by purchasing from them knowing that when things go wrong they will not run away.Thanks again Sal...
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June 2023 by Linda Cousins
We love Bob Thomas they are always helpful friendly & fair!
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May 2023 by Robert Heinig
What a great place to buy a car. They are awesome people great service department. I’ve always enjoyed going there having my vehicle serviced and I will be buying my next vehicle here.
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May 2023 by Phyllis A Tomko
Professional, Friendly, Informative, Knowledgeable, always great service whether buying or servicing a vehicle. Not pushy like some Dealerships!
