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June 2024 by Gillian Zinser
I have been getting my hair done here for years by different stylists. For the past two years I have been coming to Jillian and she is the best. Just got excellent highlights and haircut. My daughter also has been going to Djuana for over a year and she is also fabulous. Would definitely recommend the Salon to anyone who's looking for skilled professionals who are also really fun to be around. Five star experience.
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March 2024 by Liz
I’m so sad. The last year I’ve been putting a lot of effort into growing out my hair and keeping it healthy. I went in for a general trim and to get my face framing pieces/curtain bang pieces back. I felt pressured to do a “gloss” toner treatment to blend in the “money piece” highlights I had in front which was a good idea hence the 2 stars as opposed to 1 but I felt like I couldn’t say no. She was very insistent. My long layers ended up being layers up to the middle of my hair and my curtain bangs are way shorter than I was comfortable with and some of my hair just being chopped off to “blend in” with my baby hairs, I look ridiculous with my hair up. At the end, she mentioned how they would be where I wanted them in a couple weeks.. but that’s not what I was paying for. Something that should’ve taken 1.5 hours ended up taking 3 hours. Now I’m stuck with a haircut I’m not satisfied with for a month or two until it grows back in a bit but I’ll never go to this salon again. I was in tears over the fact that someone just took scissors to my hair and started cutting without asking if they amount of hair she was cutting off was okay, this has never happened to me and I’ve had really good experiences at other Ulta’s but I’m very unhappy with this one.
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March 2024 by Kayla Treat
Second time at the salon with Gillian, and she's great! Knows what she's doing especially with curly hair, detail oriented. Great experience
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February 2024 by Lindsey Nelson
Had my brows tinted and waxed by Safiya B. — she's a brow GENIUS!
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February 2024 by SkinCare Renee, RN
I scheduled an appointment 1 day ahead of time for root color.The express partial root color worked great for me! McKenzie did a great job. She matched my root color with a scientific explanation. I loved that!Overall, I had a great experience and would highly recommend McKenzie in the salon. Thank You!
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February 2024 by J B
Ulta is very convenient & has a lot of products available. Some things are overpriced, but w/a coupon, priced right.
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January 2024 by Robin M.
Poor customer service - nothing here I can't order online, so why would I spend my money on a poor in person experience ??? Store is a mess too.
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January 2024 by S B
Precise customer service, well knowledged, & accommodating beyond expectation. Thank you Rachel!!! Always a pleasure*
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December 2023 by Adati Tarfa
Liked this store, has tons of items at different price ranges so you can pretty much get whatever you are looking for at a reasonable price.
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December 2023 by E. M.
****Update on my previous poor review.I have since been contacted by the General Manager at Ulta in Guilford. As the representative of management she offered a very sincere apology for the terrible behavior I was subjected too day’s earlier. She returned the two products that were missing from my bag! She also assured me that the two employees involved would be retrained (I’m hoping that is true so no one else has to be treated so unprofessionally! )I would love to feel comfortable going back to Ulta in Guilford the other stafff were wonderful!
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December 2023 by Craig Kniffin
Sales staff was friendly and helpful definitely a welcome feeling from the time I entered the store with my family
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December 2023 by Ellen M
Too bad there's not a choice for zero stars! I would like to direct this poor review only to the Guilford Ct. store! The reason for this is for years as a family we've enjoyed shopping at the North Haven and Hamden Ulta's. However, GUILFORD is another story! On Friday Dec.1st my daughter and my 4 year old granddaughter and I shopped for holiday gifts and some necessities for ourselves. We spent a little over $200.00. When we got home we separated the items/we immediately realized 2 items were missing. After checking our receipt my daughter called the store. She spoke with a manager and told him were were missing1 Lip gloss(out of 4 we purchased) and 1 eyeliner. She was told by this manager he would check the cameras and get back to us. When he called back he told her WE WERE WRONG! He said he clearly saw 3 boxes of lip gloss go into the bag??? We paid for 4 and the receipt clearly shows it. He said he would recheck the camera and get back to us. He did not! So on Sunday I took our receipt to the store and asked to speak with the manager. A female showed up and acted like she was the manager but I remembered her from Friday and knew that's not who we spoke with on the phone. I then told her the manager is a male. She became upset and said he was busy and that ANY WAY I WAS TOLD to wait for his phone call. Now I'd have to wait. Which I did quietly for approx. 1/2hour. When no one came I called the corporate office number within earshot of a listening staff member. Minutes later the manager suddenly appeared. He saw and heard me explaining the situation on the phone. I informed him it was his corporation Customer Rep. Without saying a word he took my receipt and checked it and again immediately said "I got my products 3 lip glosses". I asked him to check my receipt more carefully. He said again on camera he saw 3 boxes of lip gloss go in our bag on the counter. We purchased 4!! The strawberry one is missing! I then had to point out the eyeliner which was also purchased and not in our bag.He then insinuated we could have taken both items from behind the counter. Staff and customers were in earshot of his accusations. I simply asked him if his camera showed anything like that? Of course he couldn't answer that because it didn't happen. All the time he was insulting us I continued on an open line with a customer relations Rep. and reminded him. He then said "as far he was concerned it was I who was acting in a "Threatening manner". I knew the store cameras were filming everything and they would show the corporation the facts. I did become frustrated with the stores behavior and did say I would follow up and get to the bottom of who took our products and get them returned to us. Again the manager and the other staff member who was backing him up with off hand comments informed me it was I who acting in a "threatening manner" at this point I knew I was getting nowhere and decided to handle my concerns directly with the corporation. The Customer Rep on the phone said she would make a report as well. Which she did and its being handled currently .
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December 2023 by Valerie Kilmartin
I had a makeup appointment today in Guilford Ulta. When I arrived I was told the person scheduled to do it had not come in. Two store associates, Lavette and Alex, offered to assist me. They were so helpful and knowledgeable, at the end I felt as if I'd had my makeup session. Thank you ladies, you were terrific!
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December 2023 by James Luse
Attendant was most helpful
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November 2023 by Alexandra W
just went and usually everything is great but for some reason the lady that checked me out was SO rude for no reason. she had an attitude when i gave a phone number that wasn’t mine (i was shopping for a friend and she wanted me to use her phone number for the points) and asked me if i was the person under the account. not sure why that mattered at ALL seeing as regardless, it’s a phone number. she had an attitude about a coupon i gave her also. no hate to ulta, i love going there but there’s no reason to be rude to strangers
