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June 2024 by S P (Sue)
Items ordered were well liked.
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June 2024 by Sue Frankewicz
Friendly staff and good service.
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June 2024 by Guy Bringley
We waited in a checkout line for over 15 min while one customer was being taken care of. No other checkout opened. The line I was in had to have over 10 folks waiting with me. Absolutely ludicrous. Won't be back to Kohl's anywhere after that. Unfortunately, I needed the shirt, or I would have walked out.
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May 2024 by Nefty Morales
Great customer service. Associate Kristia at store #470 was very polite and super friendly.
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May 2024 by Angela Ester Bulnes Nolasco
Tired to drive all the way from Norwich, Connecticut or lock online for Iteams and never find it, for a while, many shelf empty ? and expensive..not delivery either
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May 2024 by Kimberly SuChy
Clean and very organized. We were able to find some good mark downs as well while there.
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April 2024 by Graig Rinaldi
Overpriced Walmart items. There was a huge sale but everything was marked up like 50% and it was a 20% discount ?????Ballin'. I feel like I was among the people who think that they are too good for Walmart but yet not good enough to go to the outlets.
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April 2024 by pamela hubbling
great place to shop, friendly , clean and helpful
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April 2024 by Flavia Urena
Kindness, good offers.
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April 2024 by Aimee Sadler
Krista was amazing and very helpful
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April 2024 by Cece Hernandez
So the managers herself was super friendly and nice. I had a great time shopping here and the people were friendly. The only thing I really didn’t like was the customer service area. There was a young girl there who has cuts on her hands fumble and get a bag when I came in with a pair of shoes to return for my husband. she gave me the hardest time and made my husband feel bad about the shoes. (We only had them for about 2 weeks) We felt like she was implying that my husband was dirty or something. Because she started asking her coworkers for a bag, and then tried to pick up the shoes like she was picking up dog poo for the first time, struggled a little and then ultimately failed. I told her my husband and I aren’t contiguous, sick and dirty people. The shoes were not used in excess so if you’d like/ makes your comfortable I can put them in the bag for you. Even that she didn’t want us to touch the bag. Now Excuse me, my husband is a married man, and fully capable of taking care of him self but because he takes great care of us, his family, I take good care of him. So this man has some of the cleanest clothes, diet, etc. so I was offended. Anyways, customer service is a no go, everywhere else in the store is pretty great.
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April 2024 by Celestine
Great ? shopping lots new inventory affordable pricing inventory clearance ❣️means dollar goes further
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April 2024 by Emily Dreyfus
It was super clean in there and I found exactly what I needed right when I got to the section. Checkout was super quick and everyone was super nice in there.
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April 2024 by Joshua Saiff
Kohl's customer service has been going downhill for years. We bought two items in the Rocky Hill store, which is an hour from our house. The cashier mistakenly rang up one item twice and didn't ring up the second item. They were similarly priced and nobody noticed. A few days later, we decided to return both items and brought them to the Groton store. It took a few minutes to figure out why the system was not allowing us to return the item that wasn't originally scanned. When the manager was called over to help resolve the issue, she told us that we would have to go to the Rocky Hill store to get it sorted out. So now we have to drive 2+ hours and spend about $12 in gas to get back our $20. I had seen Kohl's bend over backwards in the past to resolve a customer's mistake. Now we have to bend over backwards to resolve a Kohl's mistake.
Add this to the fact that they don't treat their Kohl's cash like cash due to how they apply discounts and the fact that the coupons are only applicable to their low quality store brands, with few exceptions, makes it easy to stop shopping there. I'm done with Kohl's.
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March 2024 by Patti ludwig
clean, well stocked store with very nice cashiers
