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August 2024 by Claudia Schkeeper
They charged a lot and did a bad job. They replaced spark plug tube seals incorrectly (reversed and not sealed) which cause oil to collect in the spark plug tubes resulting in misfires.
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July 2024 by Catherine Shafer
Always a pleasure coming here for tires! Good prices and quick in and out.
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June 2024 by john hammer
I have been a customer here for the past two years and sadly will no longer bring my vehicles here after today. Brought my car them due to a slight stumble at idle, get a call and suprised when they tell me a head gasket, yet they perfomed no testing. I bring the car home, no coolant in the oil, perform a cooling system pressure test and it holds 18 psi for over an hour no leaks, perform a compression test over 150 psi on each cylinder, ohmed out all the plug wires all good, inspcted all plugs and one of them had a cracked electrode. Replaced all 8 plugs and car is running great. Trying to ell me a headgasket when it was a sparkplug. 1 of 3 things
1. Either the tech was inexperienced
2. They didnt want to work on my oldercar
3. They just wanted to make money
Stay away
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June 2024 by Nathaniel Welles
Excellent service . Can't say enough good about these guys. Always get you right in. Always upfront and honest with you.
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June 2024 by Victoria DeScenza
Just Wow!! Beyond expectation for service! Came in for a second opinion on a screw in my tire, they were able to take a look, and get me on the road with a new tire within 20 minutes at a great price! Was going to have to wait 3 days elsewhere. Staff was incredibly kind and made sure I was all set to go with some additional broken sensors they found. Thank you, Groton Tire !
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May 2024 by Dawn Liddick
I was getting an oil change at another establishment and they noticed an issue with one of my tires. I called Groton Tire and Auto Service while I was getting my oil changed and they said to come over after and they would take a look at my tire. They got me in promptly and fixed my issue quickly. The woman at the front desk was super kind and friendly and educated me on what was wrong with my tire. I have never had such a great experience at an auto shop. 10/10 recommend. I will never go anywhere else for car repairs. They also have an adorable shop cat named Kiki to soothe any anxieties while you wait. So thankful I found this place!
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April 2024 by Crazy Savage
I recently visited Groton tire and auto approximately a month ago to have my brakes serviced. Initially, I only intended to replace all four calipers, brake pads, and rotors. However, during the process, they informed me that my lug nuts were overly tightened, necessitating replacements. Additionally, they claimed my parking brake was faulty and refused to reassemble it without a replacement. Despite my reservations, I consented, resulting in an unexpected expenditure of nearly $3,000.
Unfortunately, my ordeal did not end there. Subsequently, I returned to address overheating batteries and an alternator issue, accompanied by a request for new battery terminals. Regrettably, they opted against replacing the cables and later notified me of a cracked radiator, prompting another $2,000 expenditure and an agonizing week-long wait for installation.
Upon retrieving my truck, equipped with a new radiator, I encountered transmission problems while driving on Rhode Island's 95 highway. Alarmed by erratic shifting, I discovered transmission fluid pooling beneath the vehicle. Investigation revealed improperly installed transmission lines, with missing fittings and shorter than before. Desperate for a solution, I enlisted the aid of another shop, shelling out an additional $400 for repairs.
To compound my frustration, my brand-new brakes malfunctioned, resulting in a complete brake system failure not long after installation. This series of mechanical mishaps, culminating in excessive costs and safety concerns, has left me deeply dissatisfied with Groton Tire And Auto's services.
Despite their courteous customer service, their mechanical expertise falls short. I would caution against patronizing them for anything beyond tire-related services, as my experience suggests a glaring deficiency in their technical capabilities.
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March 2024 by Kate Shepard
Had the most amazing experience at this shop. Coming from an automotive background it’s hard to trust the right place but everyone here was upfront and honest. The prices were amazing and I will suggest family and friends to them 1000Xover. Shout out to everyone at this shop that put my mind at ease and fixed my car up for me you all are amazing!! Will definitely be back for all my automotive needs.
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March 2024 by Stephanie Oceane
This review is for women! I really wanted to like this autobody shop because I was referred here by my neighbor. I dropped my car back off for an issue I was having and they gave me a $1,000 quote for a control arm and to drain and refill my transmission fluid (even though they couldn’t confirm the refill would do anything - said I should drive around and “see if it helps…”). Something about it felt off because I just had my ball joint replaced over the summer and was certain I didn’t need a control arm… took it in for a second opinion and I was right. Definitely did not need a control arm for over $600 that they quoted. So yeah, women, if you don’t want to give a shop $1,000 for no reason, you should probably go somewhere more trust worthy!
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March 2024 by Theresia Stauffer
Was really down on my luck right before Christmas. I had tired not holding air and the caps to fill them were all stuck on them. I am disabled and getting the tire out of my Jeep to even change the worst one was impossible for me. Called and was quoted $15 to change it for me. Ended up being a doughnut tire but they put it on, didn’t charge me, and just asked for my business for future needs. I will absolutely go to them now I have the money for my 4 new tires
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January 2024 by Jon M
Brought my car in to get my brake pads changed as I was sure they were due. Dropped my car off and requested to get all 4 wheels done, only to get called back 20 minutes later because their inspection revealed that my pads still had quite a bit of wear left in them. No charge. I was shocked! Do you think Midas or any of the large chain operators would have been so honest & turned away easy money like that? Definitely NOT. These guys have won my business for life.
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January 2024 by Sean Raymond
They super overcharged me for the service (I work at a busy dealership so I know what the price should be), made me find & buy my own parts after I sent it into the garage, left my corvette a MESS, and did not care when I brought it up. At least they got the job done… but I won’t ever be going back.
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December 2023 by Hope Orkney
Great service!
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December 2023 by Laura Whalen
Had the BEST experience ever at Groton Tire and Auto. Ended up with a screw in my tire and a soon to be flat and Groton Tire and Auto were willing and able to fix it despite closing within 10 minutes of my arrival. Incredibly helpful, super friendly and a great business! I will be returning for all my auto needs moving forward. Thanks so much!!
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November 2023 by Kim Johnson
Great Guy... Fair Prices ☺️