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May 2024 by Carissa Dell'Acqua
They are professional scammers and only allow for you to pay cash.
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February 2024 by Jessie Burley
Cold reception.
16 year old got in accident , they couldn't even have the decency to ask if he was ok when we arrived to pick up his back pack.They seemed annoyed car was being towed to another place ( my mom's car, not mine) Almost refused to let us take stuff out as my mom had not yet paid for tow. Money was their main concern, not care ,consideration or customer service .
We had to email them permission from my mom to remove items which Is understandable and I had no problem doing however ,they were just totally uncaring and acted annoyed .They need a class on
compassion.The work they do might be great , I'll NEVER go back due to their personality .
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November 2023 by Yaa Write
Wouldn't want to work there. Sketchy
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September 2023 by Omari Boyd
Alex was great,, very helpful in all aspects. This guy needs a raise in pay. He’s the man…
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September 2023 by Mike
Got my boys truck out of hock for $190
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October 2022 by Lord Xedrix
These people operate in an almost criminal manner they skulk around parking lots trying to find someone parked just a little bit wrong and tow them for a quick payday bad people here
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September 2022 by Amy Whitehouse
Love these folks! I used their towing service in an emergency and the woman on the phone handled a hysterical me like a champ! Great service, huge help when I needed it most!
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August 2022 by aaron walton
Some of the rudest customer service ever. Receptionist said "we need to make sure we are going to get paid before you can take photos of the car." My mom was in a severe car accident and in the hospital and while I understand that they want to get "paid" you can have a less abrasive tone. Worst salvage shop ever.Service: Car towing
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March 2022 by Iris SoGreen
Collected our vehicle WITHOUT us being present! Approx. 1 hour PRIOR to PRE-SCHEDULED pick up, time set up by our insurance. Our vehicle was locked and I had the keys, so how exactly did the service provider access our locked car? Upon arriving to the drop off destination, I was informed that the service provider was disrespectful to staff and parked the vehicle ACROSS THE STREET FROM THE AUTO BODY SHOP (despite being given directions of where to park it, on the lot). So now our vehicle won't be fixed by the shop until AFTER 3:30pm (IF THE BUSY SHOP CAN EVEN FIND THE TIME, NOW). First time being serviced by this organization. TERRIBLE! 3.16.22
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March 2022 by Candi Smith
Fantastic, friendly service! People who like their job and care about their customers! Highly recommend can’t beat honesty and a genuine desire to help people! Quick service I was broken down blocking traffic and called them got there in 20 minutes. Friendly speedy honest service! Love their services.Services: General repairs & maintenance
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October 2021 by Eve Potter
Wonderful experience having to get out car towed. Arrived quickly and driver was very friendly. Would recommend Groton Auto Body to anyone!!Service: Car towing
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September 2021 by Jay Wheeler
Unfriendly and unhelpful
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January 2021 by James Leary
Excellent, Took time and was ? honest. If you need a tow recommend.
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January 2021 by Maria Betances
By far the worst experience, ive ever had. When entering the office the lady at the front desk decided to be rude and tell me that I cant clean out my car until she’s gets paid. That’s not how you greet people especially when you were just in a car accident that was not your fault plus it’s two days before Christmas. I also want to state that nobody in the office and all there employees had no mask, like we’re not in a pandemic and then theres a little girl in the office while the whole place smells like straight cigarettes sooooo disturbing . Smhhhh worst customer service I’ve ever experienced in my life.
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December 2020 by Christopher Leggett
Great experience having them tow my vehicle. Communicated well on how long it would take and for any ETA adjustments. Came on time and provided quick service.
